SteppedIn Avis 

166
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

A shoe retailer trying to jump on the scalper train! Getting sick of everyone wanting to scalp pokemon and they think 3 times the price is reasonable. Avoid them and let them sit on product until they... Voir plus

Noté 5 sur 5 étoiles

Ordered Ugg tazz chestnut on Tuesday night and received today. Absolutely LOVE them. Perfect fitting, great packaging, no issues while ordering or when delivered. Kept up to date with shipping etc.... Voir plus

Noté 5 sur 5 étoiles

Wow! As soon as I purchased I realised I had made an error, so I emailed James and within minutes he had replied saying he had adjusted the order saying it would be sent the following day and u should... Voir plus

Noté 5 sur 5 étoiles

Ordered Nike Air Max 95 Baltic Blue trainers with only a few days to go to Christmas. These were sold out in most places. I wasn't sure if I had done the right thing and reached out to SteppedIn c/o J... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

High End Fashion Retailer Providing An Exclusive and Excellent Service To Its Customers.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

166 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,5

Tous les avis

(166)

40 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Faultless !

James was absolutely fantastic, there was a minor issue with the trainers, straight away he remedied this, sent a replacement pair special delivery as they were for a present.
Will definitely use the company again.
Many thanks !

10 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing service, got exactly what I was searching for!

I searched hi and low for the unicorn of trainers for my 13yo. Sold out everywhere, online, on the high street. Then Google brought me to Stepped In and not only did I managed to get the trainers (Nike P-6000) but I got the exact colour way he wanted. Delivery was fast and efficient and James is super responsive. Would highly recommend shopping with Stepped In!

3 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Although I received the wrong boots, when I made contact to let them know they were quick to respond and sent me the right boots within 24 hours! Much appreciated as they were a Christmas present and it was 21st Dec! James if you're reading this you're a star! 😊

21 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service! I was panicking as I ordered late but James was great with communication and still got my order delivered.

9 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

NEVER purchasing from here again

NEVER purchasing from here again, Parcel took over a month to arrive, and when it did the boots looked second hand and worn down with scuff marks. I emailed several times over this period and received no reply. don't waste your time buying from here.

6 janvier 2025
Avis spontané
Logo de SteppedIn

Réponse de SteppedIn

• Sorry to hear about the issues with your order, Steven.

• Regarding delays, all customers affected by the Australian Post issues were offered alternatives, 50% compensation, or a replacement. Not something any other small business like us would do.

• We took the risk of sending replacements knowing we may not receive the original item back.

• Myself and my team respond to every email within 1–3 hours, even on weekends. Please reach out so we can review the transcript of our communication.

• As a consumer, we understand you were let down, but we were also impacted by Australian Post’s delays and faced financial losses as a result.

• We’re committed to resolving this for you. Please get in touch so we can make things right.

Noté 5 sur 5 étoiles

Exceptional service

Exceptional service
I ordered some Nike air max plus trainers in racer blue for my Grandson. James sent them special delivery just in time for Christmas Prompt friendly answer to e-mails exceptional service I will definitely be shopping there again

24 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

James saved Christmas

James saved Christmas. Outstanding customer service and support. Last minute Christmas gift, I contacted James, he arranged for express delivery on Saturday and items were received yesterday.
I definitely recommend and will be shopping here again.

19 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered Nike Air Max 95 Baltic Blue…

Ordered Nike Air Max 95 Baltic Blue trainers with only a few days to go to Christmas. These were sold out in most places. I wasn't sure if I had done the right thing and reached out to SteppedIn c/o James Darkin for peace of mind. In short - outstanding customer service, full reassurance that this was not a rogue operator and the order arrived correct and complete within a few days.

20 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered some ugg trainers last week for…

Ordered some ugg trainers last week for a Christmas present and I also emailed asking if delivery would be in time for Christmas I was assured it would be and have arrived today and trainers are perfect daughter will be very happy and I will definitely be using steppedin.uk again, thanks again James

19 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Ordered Nike 95s for grandsons xmas…

I had a problem with wrong size being sent to me and i was worried that this may mean i would not receive trainers in time for xmas but James called me personally and assured me i would and sure enough i received trainers today
Great customer service and would recommend to all potential customers
Thank You James

16 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

Ordered a pair of Nike p-6000 trainers and received them within a week.
James was great with my order, kept in contact with me on updates and reassured me that I would get them before Christmas.

Thank you very much for your help and I look forward to making more orders in the future.

11 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Bought a pair of UGG Sand Tazz, excellent communication from the owner. Product was spot on, well packaged and fast delivery. Very happy customer! This is my second purchase from them, I’m sure there will be more.

21 novembre 2024
Avis spontané
Logo de SteppedIn

Réponse de SteppedIn

Thank you so much for your wonderful feedback! We’re thrilled to hear you’re happy with your UGG Sand Tazz !

Noté 5 sur 5 étoiles

Just received my order!

Just received my order!! Was looking forward to receiving my product that I purchased..came in a perfect box and on inspection trainers are excellent very good quality.slight delay in order driving but happy with the purchase. James is great with communicating through the process and keeping me updated

25 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Brilliant!!

Ordered and paid for some nike trainers for my son but they were out of stock. James emailed me some alternatives, promptly answered any questions I had and kept in touch throughout the ordering process. Trainers arrived today and my son is over the moon with them. Would highly recommend Steppedin!!!!

24 septembre 2024
Avis spontané

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