Stilton Butchers Avis 

DO NOT ORDER FROM THIS COMPANY. I put an order in and like many others given an excuse due to the heat it had to be read scheduled and suprise it never did. Despite many emails and calls nothing.
I am not seeking action.

I ordered on 26th July, scheduled for the 5th August, it was rescheduled to a few days later, nothing ever turned up and emails stopped being answered. No one answers the phone. I’ve had to lodge a dispute with my bank. Avoid at all costs.

Delivery changed 3 times then it did not arrive. You cannot contact them by phone and they don't reply to emails. AVOID THIS COMPANY AT ALL COST, ABSOLUTLEY TERRIBLE SERVICE.

i have exactly the same scenario as all others on these reviews . Today i initiated a chargeback with my bank .this is how you guys can do it too if you paid with EITHER debit OR credit card ;

you can do a chargeback via your bank because you paid with a debit card and the goods never arrived.How Chargeback WorksYour right: Chargeback lets you ask your bank to reverse a card payment when a purchase fails.No minimum spend: Unlike Section 75 legal credit protection, chargeback has no minimum purchase limit for most cards.Time limits: You usually must claim within 120 days from the date the goods were supposed to be delivered.Steps to TakeContact the seller: Gather proof that you tried to contact the non-responsive company via email or message.Call your bank: Contact your bank's customer service or open a dispute directly through your mobile banking app.Provide evidence: Give your bank the order confirmation, receipt, details of the item, and copies of any messages sent to the company.

Awful company
James just takes your money and doesn’t deliver goods
numerous broken promises and now in the hands of debt collectors
Avoid Avoid Avoid they will scam you just read all other reviews this year

One star is too many.
This company used to be very good and the meat was excellent. Recently though they take your money and the order is never received despite numerous phone calls and WhatsApp messages. Avoid at all costs

Customer Service and delivery were shocking ended up asking for a refund

Might as well be a scam. Take your order don’t delivery or contact you to even say they have an issue.

If you contact them they send you fake evidence why dpd sucks (happy to charge you £6.99 for them to deliver it though).

Promise to deliver it multiple other dates. You have to email after each new delivery date to get a new fake reason.
It’s been a month so far maybe I will get the order in 2026 maybe not

Our order was scheduled for the 21st August but had an email from them saying it had to be re scheduled due to DPD not accepting any orders due to the heatwave, they reassured us our order would take priority and gave us a date of the 28th (today). Guess what, like many other people it never turned up despite sending emails, messaging on Whatsapp and ringing we have had no response. We feel we have been had big time like all the other reviews. Its fraudulent taking people's money and not delivering the goods. Stay well clear!!

SCAM! Don’t buy

Don’t buy from Stilton butchers!! They take your money and don’t deliver the goods and hide behind very lame excuses!!!!
You can’t speak to a human and no reply’s from numerous emails

James, Martyn & Toni I hope you are reading this. Your quality of produce has never been in doubt and you may have experienced difficulties recently but it does not excuse the dreadful service and utter lies that you have told me. It has been months now since you gave me an excuse why my delivery didn't arrive and then I have had 3 promises of a refund not followed through despite personal assurances that it has been requested. You have my money and if I have to I will do whatever I can to reclaim it but I am hoping you will do the right thing and reach out and pay my refund. Words mean nothing, actions do.
27/8/2026 - more broken promises. I received an email on 24/7/2026 telling me to email the refund team and a team member will be in contact in 1-2 days. Guess what! Nothing, no reply email, no phone call absolutely nothing. I understand that there may be a complete mess left by James but please don't promise to do something and then let people down.
1/9/2026 - the infamous James reached out on WhatsApp again and left a very apologetic VM saying he will do everything to get me a refund. He has passed my details to the accounts department and I will get an email stating when my refund has been processed (I was tricked into a BACS xfer). I have even used the new improved refund email address. You will be very surprised to here I have heard nothing back. In the mean time I have found another company, The Meatman, and I am very happy spending £150 pm with them. James , I don't believe a word you say, you are losing out on sales because you cannot actually do what you promise, words are worthless. I wish you all the best but don't run an online butchers anymore, find something you can actually do.
15/9/2026 - Well finally James has sorted out my refund and there was a good will gesture as well. whilst Stilton butchers are not forgiven for the poor service I have never questioned the quality of the product they supplied. I shall wait until they get back on their feet and see how the reviews go. If they are looking positive then I will be a customer once again because you will not find better quality for the price. Good luck for the future James!

Ordered on the 6/8/26 as yet still not delivered Spoke with James who was very apologetic and promised a delivery on the Tuesday had an email saying delivery would 100 percent be delivered then now the24/8/26 and still no delivery and also no response to emails will be now notifying my card company for a refund this is paramount to fraud avoid at all costs

Ricep Sed
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Don't order from these cowboys. My order was due 2nd of may and every week since. James and Martin Lie Lie Lie Lie re deliveries. I get whats app messages. It's all packed up you will get it on tues, then wed, then fri.. Nothing arrives. I am going to the small courts to get justice. James is a Con man full of broken promises. I listened to all the sob stories and have been very understanding. It's nearly 4 months of broken promises. Feel free to PM me if you have suffered the same way as I'm also going to the papers re how i have been treated.

An order I placed for a delivery which should have taken place on 21/8/26 will not be delivered. A message appeared in my spam at 2.52am to tell me this. They cite DPD and the weather. I wonder how Tesco gets it chilled products delivered in this hot weather.??? They must have a magic chilled fleet.

This is not the first time this has happened. and in fact Stilton Butchers have NEVER delivered an order to me on time. I have only tried again as their product is, in fact, very good. But I am done with them now.

Poor communication & Unable to get a response. I ordered a delivery from Stilton Butchers and was notified that due to the extreme weather conditions, they had been advised not to deliver, which was the right thing to do. I was advised that I would get a new delivery date by the end of the day by email. Nothing arrived. I tried calling the number on the email, but it doesn't work. I then followed up by email three times and have had no response. I have now claimed the money back via my credit card company as I have no faith in them. I think I will shop elsewhere

My steaks were supposed to be delivered last Wednesday but have still not arrived one week later. I have had no communication telling me when they will be delivered.

⭐ Very disappointing experience – poor communication and missed deliveries

I am extremely disappointed with my experience with this company and feel other customers should be aware before placing an order.

I placed orders totalling over £200, which have now been outstanding for more than four weeks. Despite being given several promised delivery dates and reassurances, the deliveries repeatedly failed to arrive.

I have spent six days unable to attend work because I was waiting at home for deliveries that I had been specifically told were coming. I have also had considerable disruption to my normal day-to-day life, including missing meals because I had not been shopping while waiting for these orders.

The biggest issue has been the lack of communication. I have repeatedly tried to make contact by telephone, email and WhatsApp, including leaving multiple voicemails, but have struggled to get a response. On several occasions I was given assurances that I would receive an update or delivery, only for nothing to happen.

I have kept a detailed record of all correspondence, promised delivery dates and attempts to contact the company, including records of WhatsApp communications that were subsequently deleted.

After giving the company numerous opportunities to resolve the situation, I eventually contacted Trading Standards and Citizens Advice for guidance. I have also contacted my bank regarding the transactions and requested that the funds be returned.

I have now been offered a refund, but being told that this could take a further two weeks means the company could potentially have held over £200 for more than six weeks for orders that have not been fulfilled.

What I find particularly frustrating is that promotional emails continue to be sent while existing customer orders remain outstanding and customers are struggling to obtain basic information about their purchases.

I appreciate that problems can happen in any business, but it is how those problems are handled that matters. In my experience, the repeated missed commitments and lack of communication have completely undermined my confidence and trust in this company.

Based on my experience, I would strongly recommend that customers consider the reliability of delivery and customer service before placing an order.

This review reflects my personal experience and the records I have retained throughout the matter.

I do not want to write this review as never left a negative one before. If you get the meat its good quality, but chances are you will not get the meat, and you will almost cerainly not get it on the day you asked for it to be delivered so do not rely on it coming, niether will you be told that its not coming! Phone line is not working (try it!) no reply to WhatsApp or email. And all this is after you promising that you had fixed the issues with your ordering system.