Stilton Butchers Avis 

Ordered on the 28th of July, have been calling and emailing since the 5th of august when the delivery date had came and went. In this time I have received multiple promotional emails before eventually receiving an email that they had a new freezer and that was the cause for delay, then victims of a PayPal fraud, lastly DPD issues. If they were experiencing so many issues then why are they still accepting orders with no mention of this when buying. Not sure what to believe but wish i had never placed an order

Still not had my delivery and it’s now 20th August and now it’s over a week late with no response to my e mails chasing it. Do not recommend this company.

Appalling customer service don’t answer emails phones that don’t work , having to try and get my money back to my credit card There’s no response for a refund request

I've always been impressed by the meat products that Stilton Butchers have supplied. I'm particularly please by James Morgan the owner of the Company who has always tried his hardest to ensure that deliveries are completed. Recently it has become more difficult to manage deliveries because of the extreme temperatures that the UK has been experiencing so deliveries have been delayed. I hope this is just a passing phase for the Company.

Thank you Stilton Butchers.
The meat we have is always top quality and the service we received was second to none.
Can’t wait for our next delivery

Perfect quality meat and great service. Will certainly be ordering again .

Delivered bang on time,and superb quality meat!

Do not purchase meat from this company. Order doesn’t arrive. To try to speak to anyone ( Yes you Martyn) is impossible. Such poor customer service. Sorry can’t rate the meat as it never arrived

Ordered 9th June. Website not working so he then contacted me as he could see I had left stuff in a basket he then said pay by bank transfer. Never received my order. He came up with several excuses over the next 5 weeks. Always supposed to be delivering in the Saturday but then email Friday saying it was too hot. He has deleted all negative comments from his Facebook. Such a shame to ruin his late father’s business like this but people have given him so many chances and he has still not refunded people from 6 months ago. He is actually full of rubbish when you speak to him. It’s just lie after lie, then he is off sick so email from his sister, then he is back with new phone number er as old one never worked. Then next day once again phone line dropping so not working. Constant emails stating about my order saying James will ring Thursday with a date for delivery. Email from James Friday sorry I didn’t get round to it I will ring today. Never happened Never risk your money here because you will not get the goods and now he has deleted all the comments on Facebook no one will be any wiser. I gave him 5 weeks to fulfil my order it refund. He didn’t. Be warned !

I previously left a rather harsh reviews on sites, which I have now deleted after taking some time to reflect.

While my orders arrived much later than expected, I have since spoken directly with James and gained a better understanding of the challenges the business has been facing. I reacted out of frustration and disappointment at the time, but in the end I did receive both my orders, and the quality of the meat was outstanding and well worth the wait.

Sometimes things go wrong, especially when businesses are dealing with difficult circumstances. Having spoken with James, I'm happy to give credit where it's due. I will definitely order again and would encourage others to give Stilton Butchers a chance.

It's refreshing to see a business working hard to put things right, and I wish James and the team every success for the future. Here's to many more satisfied customers and continued success for Stilton Butchers. ❤️

Ive used stilton for a while now and have ordered from them over the years .
They're always honest if something goes out of kit which can happen to anyone but I've always had a great result and response from them and all my orders have been top notch
I'll be ordering again soon for more steaks and roasting joints and if course tomahawks 👍👍🥩

I had a few problems with delivery but this was explained to me and was acceptable to me had no problems with communication and was kept updated with information about my delivery’s and James was true to his word & delivered my order when he said he would and the meat looks lovely can’t wait to cook it.
Recommended Stilton Butcher’s to my family and friends try them you won’t be disappointed

Having spent hundreds of pounds with this business over the years I was appalled at the way I was treated over an issue with some chicken.
The courier failed to deliver on time and when the box arrived the ice packs were melted and the chicken warm with a strong smell.
I reported this to Stilton butchers immediately.
I was asked to send CCTV footage of the DPD van delivering the product late 'because he knew the directors'.. yeah right!
I was assured a new lot would be sent out, then I was told I would get a refund, then the admin team were on holiday - followed by numerous other excuses drawn randomly out of the excuse generator machine!
A month after all this I just opened a claim with my credit card and got a refund.
What a complete fiasco!

Used Stilton Butchers on several occasions and happy with service and quality. Recent heat wave caused issues with their refrigeration and couriers that led to delays. Communication during this period was sketchy at times but assume concentration elsewhere. Overall good but as they will admit not up to usual standard

Received my order yesterday Extremely pleased with the quality of the meat Cooked 2 of the sirloin steaks last night They were absolutely delicious succulent and full of flavour Will be putting another order in very soon So pleased they have got their deliveries back on track My order was delayed but had excellent communication with James who sorted it out for me

Ordered on 25th July was due to be delivered 5th of August, despite numerours emails and calls to phone line where you can only leave a message! still no update and no response but payment was taken at time of order customer service is non existence still waiting for delivery will not use again

Orders placed . No deliveries , I can't give a comment.

Despite the hot weather causing delays in delivery, which was beyond anyone’s control, they kept me informed and as soon as it was possible my delivery arrived as promised. The quality of the meat is superb. I worked in the meat trade for many years and I know quality when I find it. I have ordered again and will recommend to all my friends.

Have used Stilton Butchers for over 10 years with excellent and friendly customer service.
When moved from Essex to Suffolk their customer service was maintained.
Extensive range of quality meat products at affordable prices and regular special offers.
Would definitely recommend them to friends and family.