Stilton Butchers Avis 

Ordered Cowboy Steaks for delivery early last month, received an email with a revised delivery date for a week later. They have taken payment but do not respond to messages or emails. Avoid at all cost.

Not very good my order hasn’t arrived

As Stated by others they are still advertising but the customer service number 01733 866551 no longer works
The email gets Zero Response
I have Disputed by my Credit Card Company as looks like this is the only way I stand a chance of getting money back

After multiple attempts to resolve non-delivery from my January order through emails, telephone calls, forms sent from Stilton butchers themselves to apparently resolve the backlog of unfulfilled orders, I finally ended up going through my bank to dispute the payment that way and have now finally received my money back. I know I would still be waiting if I had not taken this route. I’m so disappointed to see this company is still ‘trading’. I don’t know how this could be considered anything other than fraud at this point given this pattern has been going on since last year. There is just no excuse to continue to take people’s hard earned money when orders cannot even be resolved for prior customers. It’s incredibly dishonest. Very sad to see the downfall of this company but I will never return after the total lack of integrity that has been evidenced. I hope no one else falls victim to this.

No replies to phone or email .Absolutevshocking do not use these bunch of shysters

I wish I could give a negative score. In addition to the problems I experienced, including non answered WhatsApp messages since 6 March (24 hour response clearly has a different meaning to them), I opened the beef they did manage to supply which I froze on delivery, to find it was sour. This is clearly its state when packed. Not only is there the loss of my finance, but also the sale of unfit goods. Please be very wary of what ordering from this Company means.

I have ordered from Stilton Butchers for years. They have never been great on delivery but the quality of the meat sort of made up for that.

However my last order just before New Year took nearly a month to arrive, and when it did it was missing have of the items that I paid for.

Spent a month trying to contact the company on Phone (they never pick up or return your message), Whatsapps (they just ignore the message), or a webform they supplied (they ignored that as well). Finally I initiated a chargeback to fully recover my money.

Never going to order from them again unless I read that have significantly improved.

Dreadful simply dreadful - waiting on two orders since March but nothing - no answer to calls but did get through once and got apologies, the system glitch story, a new date that came and went and no more telephone answering nor e mails just broken promises

I’m now going to go down the refund route

Frustratingly they keep sending special offer e mails but need to deal with what they already have outstanding!!!

This is the first negative review I hav done but I’ve now lost patience and I can see reading many other reviews so have many people - avoid this company

A supposed computer problem,what a excuse? A decent IT engineer would sort it within a day but I am being told two weeks,but at the same time they are still taking orders for the same product?.In business there are penalties for breaking a binding contract which this is as soon as they accept the order and take the money,so compensation should be due,Let's see what is offered and then decide on if it's acceptable or take them to a small claims court for late delivery charges and breach of contract.

AVOID AT ALL COSTS

They don’t deliver when promised, they take you money and that’s the last you hear from them. Sent over 50 emails none have been replied to, phones been engaged constantly for the last 4 days. Luckily my bank has reimbursed me but advised not to use again as they have had numerous customers which have had the exact same experience.

USE AT YOUR OWN PERIL

Last delivery was sent to my home address, when it was ordered to come to my work address, but just left outside my front door.
Latest order placed in February, has still not arrived despite two delivery promises not being kept, a phone call to explain web site issues, and please only contact via whats app, and messages there being totally ignored, a complete shambles, and every day another special offer in my e-mail, deliver outstanding order first please !
Update 26/05 Still empty promises of replies to Whats App , e-mail, requests for a refund, now reporting to trading standards

Took payments did not receive product tried phoning no answer. Emailed no response.

I placed an order which should have been delivered on 3rd April but it never arrived. I have emailed many times and have had no reply and I have also phoned on numerous occasions but the phone doesn't seem to be connected so no luck in getting an answer. I am very disappointed in the company and am worried that an order I'm expecting on 24th April won't arrive either so all I can say is buyer beware and be prepared to lose your money!!

These people are conning customers out of money:
I made an order 3 weeks ago. When I chased up for non-delivery a company con man assured me that, as a result of their systems failure the order would definitely be rescheduled for yesterday. Phones, emails and WhatsApp went unanswered yesterday and also today. No order received and their stated courier has confined nothing received by them either. I feel conned and lied to. The company is still advertising for meat sales: they should be stopped and investigated. Avoid.

Placed an order in February money taken and 8 weeks later no delivery. One phone call in March advising delivery on 6th April. NOTHING!
Have Whatsapp'd and asked for a refund - still nothing!

Despite this their Marketing Machine is still churning out amazing offers with no intention of delivering!

AVOID!!

Unless you want to loose Money - Criminals!

Lovely lamb, beautiful taste. Slow cooked and enjoyed on Easter Sunday.

Communication is key

My order didn't arrive
Phone not being answered
WhatsApp not being answered
Please just communicate!!!
😭

Ordered some meat in March no sign of meat and cannot get any answers from phone email what's app or Facebook.

Trading standards next

They didn’t deliver my purchase wouldn’t answer many messages i sent phone line always busy dreadful company wouldn’t recommend