Stilton Butchers Avis 

**AVOID AT ALL COSTS**
Absolutely disgusting customer service. Placed an order back in February, money taken, no delivery! Tried to contact in numerous ways, but no response. Still sending special offer emails out left right and centre.

I paid on 23/02/2026 with a delivery date for the following Thursday however this did not happen. After many back and forths with Stiltons my order still has not been delivered even when promises were made. They have told me they will give me a refund but this has not happened either.

So many excuses, if you manage to get a response. Dont waste your money, use your local butcher instead, you dont get any stress that way

Ordered a delivery in November.
Kept contacting to be told they were having problems. Very apologetic and full of apologies. Still have not received the order

I have paid for 2 orders placed on the 2nd and 6th March and not received either of them. I have used WhatsApp to contact them as requested and not had a reply to over 25 messages apart from 1 message asking me to confirm what day i would like the delivery, nothing happened. They do not answer the phone and I am £125 out of pocket with no idea of what is happening DO NOT ORDER FROM THIS COMPANY

Delivery severely delayed with no contact, paid for in dec due 9 Jan finally delivered 19 Feb but missing item, chased numerous times, got call backs promises of refund then promises of delivery of missing items, now stopped responding at all. Wrote an official complaint , ignored , chased soo many times on WhatsApp as requested, now stopped responding. Customer services is non existent , very disappointed as previous were good

I have been waiting for nearly a month now for my order. Nobody answers the phone or replies to numerous e mails that I have sent. I had one phone call from Gary, he promised me that my order would arrive at the weekend. That was nearly 3 weeks ago. I have asked for a refund. Nothing.
Such a shame, meat is great, but they literally cannot be trusted to deliver it. I am so so disappointed.
Jules

Avoid like the plague…

Similar experience to almost everyone else recently - orders not delivered, calls to delay and promise next, constantly blaming IT faults - even an email assuring they were not scammers (… “thou protesteth too much”…?).

Fortunately money fully refunded through Paypal (top marks to Paypal, very slick handling of complaint).

If I could go lower I would!
This has been the worst experience I think I’ve ever had or seen. Placed my order on the 25th March, order taken, payment taken. No contact whatsoever. I’ve sent 4 emails, multiple WhatsApp’s and still no reply. Was due to have it delivered a week ago, yet nothing at all!

Absolutely shocking, nice way of having your money taken for an order and then not even receiving the order! Shocking!

Order booked for 10th April has not arrived and no contact on your phone line Have been trying since yesterday evening MESSAGE phone busy

We placed an order on the 27th March which should have been delivered on Wednesday 8th April. We had purposely arranged to stay in as I had been told that someone had to be at the house. I couldn't get through on the pnone as no one was answering. Eventually managed to send them. and email and was told that their servers were down. We now have an updated delivery time for NEXT Wednesday 15th April l!!! Absolutely awful service and I regularly get 5 or 6 emails a day from them, clogging up my in box!

Avoid at all costs
Scam company.
No delivery
No answer of telephone
No reply on WhatsApp
No refund

After 2 weeks of placing my order and being offered a delivery date for just after Easter, I was contacted on the day to say that my delivery date was an error (on their part! ) and being offered an alternative for a week later, which is not convenient to me. Unable to contact them on the day to discuss an alternative. Having to wait for them to see my WhatsApp message. Unacceptable after paying a £5.99 delivery charge. Since the order I’ve been inundated with free delivery options!

I’m totally disgusted with Stilton butchers ,they use to be excellent and now they are scammers ,James Morgan I don’t know how you sleep at night ,scamming your loyal customers ,you should be very ashamed of yourself to ruin a family butchers the way you have ,I’ve lost £130 ! ,it really saddens me that you’ve done this to a long time family business and just scam your regular customers ,such a shame ,

I have been waiting for my order since 3rd March cannot get hold of nobody went over to there premises at Newmarket no body at these premises either,they rent a place from Musk ltd but the owner of this company said he will give them my number to ring but heard nothing I would advise any body placing an order with stilton butchers to be prepared to lose your money stay well clear.

This used to be a great company with fantastic products but my experience of late has left me out of pocket. Meat products are still good but the company itself is full of empty promises, I will no longer be buying from here.

They used to be good.
Put an order in early in March and was given a delivery date of 13 March. No delivery, no communication, phone line continually engaged ( or disconnected), no replies to WhatsApp, email or FB messages yet I am still receiving regular emails about special offers!! Only option now is small claims court to get a refund. Will never use again.
Update (7/7/26): Complained to Bank and Trading Standards and have been refunded by bank as I paid by VISA.

Absolute sham of a company. Months and months of none communication and lack of any transparency.
It’s always apparently “the customers “ or the “the delivery company’s” fault.
Avoid

Dreadful company. I have had nothing but promises over last two orders. Never received Christmas order, after that many rescheduled dates never received. Payment reclaimed via PayPal. Gave them a second chance, don’t know why….., order placed 1 March. Still never received, still so many promises. Am going to start another claim now. This company does not have any meat to dispatch!! Their adverts are all part of the scam to get your money.They do not pick up phone or respond to messages. Just occasionally you will speak to someone, full of yet more promises!!

Can’t believe there still selling on line ie Facebook.Totally useless service.Still not got delivery arranged for January.I can kiss goodbye to my money.
Please don’t use this company.Only a matter of time before they are investigated.