I was desperately in need of a new laptop for my University studies as I needed a laptop with windows or Mac to download SPSS and the laptop I had ran ChromebookOS. I was trying to find a good one but... Voir plus
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Purchaseda Dell OptiPlex 7060 - Intel Core i5-8400T - 8GB RAM - 240GB SSD refurbed PC. Requested via their chat to upgrade to 16GB RAM but no SSD or operating system as I had my own 1TB SSD. Upgrade /... Voir plus
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Excellent products at an amazing price, top customer service - super fast delivery 10/10. i5 8th desktop, 32gb ram, wifi adapter + 24 inch refurb monitor, £211. Asked a question sunday night, whi... Voir plus
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💫 Smooth & Delightful Purchase! Shopping here was a pleasure from start to finish. The seller handled everything swiftly, with delivery arriving ahead of schedule—a lovely surprise! 📬 The packaging... Voir plus
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À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Fabricant de matériel informatique
- Grossiste en ordinateur
- Magasin d'accessoires informatiques
- Magasin d'ordinateurs d'occasion
- Ordinateur et accessoires
À propos de Stone Refurb
Écrit par l'entreprise
Established for 30 years, Stone Refurb are the safe and trusted choice for low price, high quality refurbished tech, and with a 5 star rated customer service.
Our range of refurbished laptops, desktop PCs, Gaming PCs and tablets all come with free UK delivery and a 1 year warranty as standard.
We have a fully accredited IT recycling facility here in the UK, and professionally refurbish and repurpose all the devices we can, giving them a second lease of life. Any piece of equipment that is not fit for refurbishment, is broken down, so that its parts can be reused or responsibly recycled, instead of being sent to landfill as harmful e-waste.
Our zero waste commitment and dedication to sustainability has been recognised, and we are approved as a zero waste to landfill provider, certified by Valpak.
That’s why we’re so passionate about giving laptops and tech a new lease of life – it saves you money and saves the planet at the same time – a win-win!
Coordonnées de contact
Granite One Hundred, ST189AA, Stafford, Royaume-Uni
- 01785 786786
- support@stonerefurb.co.uk
- stonerefurb.co.uk
4,6
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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NOT HAPPY
NOT HAPPY
I bought a laptop from Stone Refurb which developed a fault within 10 days, it just would switch off, on Order no 000113039, when I bought this laptop, I had to have my stored data from a old laptop put into the refurb bought,
But when it deloped a fault I contacted Stone Refurb. and was dealing with a lady in customer support, after a few days, I spoke to their Support department about my refund, and expalined to the situation to them and spoke to young man , in the support department, of Stone Refurb / and his words in the email he sent me were , In regards to the Data / Software purchases, you would have to seek a refund from the provider, Well the provider was Stone refurb, so All I am requesting them to do is refund my £60 I had to pay to have my Data Capture done prior to me sending the laptop back for a refund.
Overall I was going to leave this company a 5 star review for the service when I bought the laptop, but that view has now changed due to my potentially being out of pocket for £60 NOT GOOD ENOUGH. BE AWARE
6 mai 2026
Avis spontané
Réponse de Stone Refurb
Hi Ajit, Thank you for your feedback.
Having reviewed the case and the email correspondence, it appears there has been a misunderstanding in how the situation has been interpreted.
To be clear, at no point did our email state that we would refund the cost of any data or software services, as these were not provided by Stone Refurb. The data transfer you arranged was carried out independently and was not supplied or installed by us.
As per our warranty terms, any third-party software, data transfers, or external services added to a device are not covered and remain the responsibility of the customer. These services are separate from the hardware warranty and are not included in the cost of the laptop.
We have already issued a full refund for the laptop itself due to the reported fault, and this was processed promptly once the unit was returned. However, we are unable to reimburse costs relating to external services not supplied by us.
We believe this has been clearly outlined within our warranty terms and previous communication, and unfortunately we are unable to take this matter further.
The PC is in good condition
The PC is in good condition, as expected. Arrived in a secure package.
Thank you.
1 mai 2026
Avis spontané
Réponse de Stone Refurb
Hi, Thank you for your 5-star review! We’re really pleased to hear the PC arrived safely and is in good condition as expected.
We appreciate your support and hope you enjoy your new system.
Product as advertised
The product I received was as per the listing.
Incredible condition.
Wouldn't hesitate to recommend to family and friends
16 avril 2026
Avis spontané
Réponse de Stone Refurb
Hi Kevin, Thank you so much for your fantastic review!
We’re really pleased to hear the product matched the listing and arrived in incredible condition. It means a lot to know you’d be happy to recommend us to family and friends—that’s exactly the experience we aim to deliver.
We truly appreciate your support and hope you enjoy your purchase. If you ever need anything in the future, we’re always here to help.
I needed a refurbished PC
I needed a refurbished PC, bought one from a rival of Stone's, was disappointing so sent it back.
Mariane was extremely patient with my pedantic questions about buying a PC from Stone as I didn't want another disappointment.
Suffice to say when my Stone refurb PC arrived it proved to be perfect and exactly what I wanted.
Everything Mariane told me was 100% accurate and as a consequence can recommend Stone wholeheartedly.
20 avril 2026
Avis spontané
Réponse de Stone Refurb
Hi Steve, Thank you so much for taking the time to share your experience.
We’re really pleased to hear that your refurbished PC turned out to be exactly what you were looking for after your previous disappointment. It’s great to know that Mariane was able to guide you patiently and give you the confidence to choose the right system for your needs.
We’ll be sure to pass your kind words on to her and the team. Your recommendation means a lot to us, and we’re delighted you’re happy with your Stone refurb PC.
If you ever need anything in the future, we’re always here to help.
Excellent
Excellent. Laptop is great I chose a grade c and apart from the fact it clearly isn't box fresh which I was not bothered about it's great and I was very impressed with service delivery and the product and price.
2 avril 2026
Avis spontané
Réponse de Stone Refurb
Hi Heather, Thank you for taking the time to leave such a great review. We’re really pleased to hear you’re happy with your laptop and that it met your expectations, even as a Grade C device. It’s great to know the condition, price, and delivery all impressed you.
We appreciate your support and hope to see you again in the future!
Easy to navigate web page and good…
Easy to navigate web page and good communication throughout the purchase, delivery was in the expected dateline, laptop was a suggested "C" category but arrived in excellent condition.
Highly Recommend
5 avril 2026
Avis spontané
Réponse de Stone Refurb
Hi David, Thank you so much for your 5-star review!
We really appreciate your kind words about the ordering process, communication, and delivery, and we’re especially pleased to hear the laptop exceeded your expectations.
Your recommendation means a lot to us, and we hope to see you again in the future.
Quality product at a reasonable price.
I purchased a Dell monitor to use with my laptop when at home. It was pretty much as new condition, and works perfectly. It was at a significant discount to original RRP. I am very pleased.
27 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi Chris, Thank you so much for your 5-star review!
We’re really pleased to hear your Dell monitor arrived in great condition and is working perfectly with your laptop. It’s great to know you were happy with the significant discount as well.
We truly appreciate your support and hope you continue to enjoy your purchase. If you ever need anything in future, we’ll be happy to help.
Great company
Great company. I've bought direct and through their eBay store, and every item (had several now!) has been of higher quality than I believe their grading system would let you think.
Most recent is a MS Surface Laptop 3 at C+ rating. In reality it had one little scratch underneath, two missing "feet" and some minor signs of wear... other than that it's perfect. Any other company that'd be at least B grade for a device of this age (they might stick some aftermarket feet on and then call it A grade!)
2 avril 2026
Avis spontané
Réponse de Stone Refurb
Hi Aron, Thank you for your kind 5-star review and continued support.
We’re really pleased to hear you’ve been happy with both your direct and eBay purchases, and especially that the Surface Laptop 3 exceeded your expectations. We always aim to be transparent with our grading, so it’s great to know you feel the devices are still coming in better than expected.
We really appreciate you taking the time to share your experience and your recommendation.
A fantastic buying experience
A fantastic buying experience. I selected the laptop of my choice, requested a RAM and SSD upgrade and received my computer just 48 hours later.
The laptop looked virtually new, came with a 12 month warranty and was amazing value for money. I have already recommended Stone Refurb to some of my friends and I would buy another machine from Stone Refurb without hesitation.
18 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi, Thank you so much for your kind 5-star review.
We’re really pleased to hear you’re happy with your laptop and the upgrade service, and it’s great to know it arrived quickly and met your expectations. Your recommendation means a lot to us.
We really appreciate your support and look forward to helping you again in the future.
Great company
Great company. Swift delivery, very happy with the products purchased and solid aftersales.
23 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi Ellie, Thank you so much for your kind review! We’re really pleased to hear you’re happy with your purchase and that the delivery was swift. It’s also great to know you’re satisfied with our aftersales support.
We truly appreciate your feedback and support, and we look forward to serving you again in the future.
Réponse de Stone Refurb
Hi Eddy, Thank you so much for your 5-star review, we really appreciate you taking the time to leave this.
We’re pleased to hear the item was received as described and that the packaging met your expectations. It’s great to know everything arrived safely and you’re happy with your purchase.
If you need anything in the future, please don’t hesitate to get in touch — we’re always happy to help.
exceeded my expectations
This is my second order from Stone Refurb but my first ever laptop and it has exceeded my expectations in both performance and condition. I'm very happy.
18 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi James, Thank you so much for your fantastic review! We're delighted to hear that your first laptop has exceeded your expectations and that you're happy with both its performance and condition.
It means a lot to us that you chose Stone Refurb again, and we truly appreciate your support. If you ever need anything in the future, we're always here to help. Enjoy your new laptop!
Ordered a PC and still no PC or refund
Ordered a PC. Payment went through, received a confirmation and advised 1-2 working days delivery.
Not received so chased. Told payment didn't go through, even though its clearly on my statement. Advised no longer in stock and a refund provided. Still no refund. Very poor service and communication.
17 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi Bev, We’re very sorry for the confusion regarding your order. We can confirm there was an issue with the payment, as it was cancelled, and we’ve sent you a screenshot as proof. No order was processed as a result.
If any funds were taken from your account, please be assured that the payment has been credited back. Depending on your bank’s processing times, it may take 4–5 business days for this to appear in your account.
We apologise again for any inconvenience caused and hope this clarifies the situation.
Great quality Laptop and service
Great quality Laptop 'Class B' but it is like new. Very helpful Chat Line when I made a mistake setting up. The laptop arrived quickly, well packaged and within hours up and running. I would not hesitate to recommend Stone Refurb
13 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi Ann, Thank you so much for your kind feedback!
We’re really pleased to hear you’re happy with the quality of the laptop and that it arrived quickly and well packaged. It’s great to know our chat team could help you get everything up and running smoothly.
We truly appreciate your recommendation—thank you for choosing Stone Refurb!
Happy with my refurbed laptop!
As someone who always try to make a conscious effort for the environment, I’m so happy to have found Stone Refurb. They are doing great work for Mother Earth. Happy with my HP Elite Book..it’s in great condition and love the fact that this comes with a warranty!
13 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi Donna,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your HP EliteBook and our warranty. It’s wonderful to know that our efforts to provide quality refurbished tech while supporting the environment are appreciated.
We really appreciate your support and hope your HP Elite Book serves you brilliantly!
Unrivalled service, quality and value
Over the years I have bought a lot of tech from Stone Refurb including PCs, laptops and monitors. On every occasion I have been delighted by the quality, price and service. This week I bought a top class monitor from them. It arrived next day and as before the quality and condition are superb. The service and value are unrivalled. Customer service is a forgotten art for most retailers but not Stone - they are by far the most reliable, honest and efficient company. I cannot praise them enough. Thanks to Mariane and all the other superb staff. Peter Gray
11 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi Peter,
Thank you so much for your fantastic review! We’re thrilled to hear that you’re consistently delighted with our products, service, and team. It means a lot to us that our efforts to provide quality, value, and excellent customer service are appreciated.
We’ll be sure to pass on your kind words to Mariane and the rest of the team – they’ll be delighted! Thank you again for your continued support and trust in Stone Refurb.
Awful company
Awful company. My refurbed laptop failed after three month regarding the battery. They stated the battery is only guaranteed for 30 days!! Who would buy a laptop that lasted 30 days!! Refused refund and wanted me to pay them for it to be fixed!!. Warranty advert on the webpage show 1 year warranty which is mis-advertising so beware before purchasing. Consumer rights act 2015 covers you for six months so the 30 days warranty is irrelevant. Reported to trading standards this afternoon re mis-leading advertising and not adhering to the consumers rights act. Will go back to using Dell direct, they would never treat there customers this way. First and last time I use them. Keep away from Stone Refurb
11 mars 2026
Avis spontané
Réponse de Stone Refurb
Hi Rebecca, We understand your concerns and appreciate you taking the time to share your experience. We would like to clarify that information regarding the battery warranty is clearly outlined on our website, and we make every effort to be fully transparent with our customers. All warranty details, including the 30-day battery coverage, are stated upfront so there are no surprises, and we rely on customers reviewing this information before purchase.
While we sympathise with the situation, it’s important to note that the terms were clearly communicated at the point of sale, and the issue with the battery falls under those outlined conditions. We always aim to assist where possible, but we also expect customers to be aware of the coverage and guidelines provided.
We’re pleased that the situation has now been resolved to your satisfaction. If there’s anything further you need or any assistance we can provide, please don’t hesitate to reach out.
Thank you for your understanding.
Simple and efficient service from…
Simple and efficient service from beginning to end.
18 février 2026
Avis spontané
Réponse de Stone Refurb
Hi Roger, Thank you for your kind words! We’re glad to hear you found our service simple and efficient from start to finish.
Your feedback means a lot and motivates our team to keep providing the best experience possible.
Réponse de Stone Refurb
Hi Nev,Thank you for your fantastic review! We’re delighted to hear that you’re happy with the quality of your laptop, our communication, and the fast delivery.
It’s always our goal to make the buying experience smooth and enjoyable, and your feedback really motivates our team to keep doing our best. We truly appreciate your support!
Reliable and Like New Laptops
As someone who had bought thousands of Laptops and Pcs for my Education Customersfrom Stone before I retired 10 years ago. I knew how good this companies products where. I needed a refurbed laptop for my wife so this was the company I went to. Thank You Stone Refurb for this amazing and perfect spec and Priced Laptop. We are very happy customers.
22 février 2026
Avis spontané
Réponse de Stone Refurb
Hi Marcus, Thank you so much for taking the time to share your experience! It’s incredibly rewarding to hear from someone who has bought thousands of laptops and PCs for education customers that our products still meet the highest standards.
We’re delighted that your wife is enjoying her refurbished laptop and that it’s exactly what you were looking for. Your continued trust means a great deal to us!
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