I was desperately in need of a new laptop for my University studies as I needed a laptop with windows or Mac to download SPSS and the laptop I had ran ChromebookOS. I was trying to find a good one but... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Purchaseda Dell OptiPlex 7060 - Intel Core i5-8400T - 8GB RAM - 240GB SSD refurbed PC. Requested via their chat to upgrade to 16GB RAM but no SSD or operating system as I had my own 1TB SSD. Upgrade /... Voir plus
L'entreprise a répondu
Excellent products at an amazing price, top customer service - super fast delivery 10/10. i5 8th desktop, 32gb ram, wifi adapter + 24 inch refurb monitor, £211. Asked a question sunday night, whi... Voir plus
L'entreprise a répondu
💫 Smooth & Delightful Purchase! Shopping here was a pleasure from start to finish. The seller handled everything swiftly, with delivery arriving ahead of schedule—a lovely surprise! 📬 The packaging... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'informatique
- aussi dans
- Fabricant de matériel informatique
- Grossiste en ordinateur
- Magasin d'accessoires informatiques
- Magasin d'ordinateurs d'occasion
- Ordinateur et accessoires
À propos de Stone Refurb
Écrit par l'entreprise
Established for 30 years, Stone Refurb are the safe and trusted choice for low price, high quality refurbished tech, and with a 5 star rated customer service.
Our range of refurbished laptops, desktop PCs, Gaming PCs and tablets all come with free UK delivery and a 1 year warranty as standard.
We have a fully accredited IT recycling facility here in the UK, and professionally refurbish and repurpose all the devices we can, giving them a second lease of life. Any piece of equipment that is not fit for refurbishment, is broken down, so that its parts can be reused or responsibly recycled, instead of being sent to landfill as harmful e-waste.
Our zero waste commitment and dedication to sustainability has been recognised, and we are approved as a zero waste to landfill provider, certified by Valpak.
That’s why we’re so passionate about giving laptops and tech a new lease of life – it saves you money and saves the planet at the same time – a win-win!
Coordonnées de contact
Granite One Hundred, ST189AA, Stafford, Royaume-Uni
- 01785 786786
- support@stonerefurb.co.uk
- stonerefurb.co.uk
4,6
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First impressions
From my first enquiry which was quickly answered to eventually placing an order, the whole experience was a pleasure. This was followed by an extremely fast delivery service.
15 novembre 2025
Avis spontané
Réponse de Stone Refurb
Hi Adam, Thank you so much for your kind words! We’re delighted to hear that your experience — from your first enquiry to placing the order — was smooth and enjoyable, and that the delivery met your expectations.
We truly appreciate your feedback and look forward to serving you again in the future!
Arrived on time quality as expected
Arrived on time quality as expected and performed straight out of the box
24 novembre 2025
Avis spontané
Réponse de Stone Refurb
Hi Tony, Thank you for taking the time to leave your feedback! We’re pleased to hear that your item arrived on time, met your expectations, and performed well straight out of the box.
We always aim to provide high-quality products and a smooth experience for our customers, and your review is greatly appreciated. We hope to continue serving you in the future!
Wow what a company these people are…
Wow what a company these people are putting others to shame great service,price,delivery,product i couldn't of built this pc for this price as good as they have great job everyone involved from one very happy dad and one over the moon son.
20 novembre 2025
Avis spontané
Réponse de Stone Refurb
Hi Paul, Thank you so much for your amazing review! We’re really happy to hear that both you and your son are pleased with the PC and the service you received. It means a lot to our team to know we’ve helped make someone’s day—especially when it’s a gift for a very happy son!
If you ever need anything in the future, we’re always here to help.
Thanks again for choosing us!
The PC i received was in excellent…
The PC i received was in excellent condition although had not been updated with the software updates the website was hard to navigate and was slightly clunky and I had to have 3 attempts at payment.
13 novembre 2025
Avis spontané
Réponse de Stone Refurb
Hi Nicola, Thanks for taking the time to leave a review. I’m really glad to hear the PC arrived in excellent condition, but I’m sorry the software updates and the checkout experience let things down. We recently carried out some updates on our website, and it looks like the issues you experienced happened during that time.
We’re continuing to improve the site and payment flow, so your feedback is genuinely helpful. If you ever need a hand with updates or anything else, just reach out — we’re always happy to help.
Thanks again for your honest review.
Exactly what I was looking for
Website easy to use and was able to up spec my laptop at a great price. Fast turnaround with delivery in 48 hours of ordering.
4 novembre 2025
Avis spontané
Réponse de Stone Refurb
Hi Ian, Thank you for your review! We’re pleased to hear that you found our website easy to use and were able to upgrade your laptop to suit your needs. It’s great to know that the price and fast 48-hour delivery met your expectations.
We hope you continue to enjoy your laptop, and we appreciate your feedback!
Quality devices and great price
Have comes across Stone when I worked in education but first time I used them for personal use. Bought my mum a refurb PC. Got a good spec PC for a low price which runs windows 11. Delivery was quick and PC is great. Was so impressed that I then bought a laptop for my wife. Again, really quick delivery, great spec device which will last years. Definitely would use Stone refurb again.
22 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Steve, Thank you so much for your fantastic review! We’re thrilled to hear that both your mum’s PC and your wife’s laptop arrived quickly and are performing so well.
It’s great to know you found excellent value and high-quality devices, and we really appreciate your trust in Stone Refurb. We look forward to helping you again in the future!
Excellent service, truthful condition
Ordered a Dell 7420 in like new condition, with a hard drive update. It came two days later, in like new condition. Battery condition excellent. Great value, quick service, great laptop. I was doubtful at first as the website is a little poor in places and some sections are empty of devices for sale, but I'll look here first for devices before anywhere else from now on.
28 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Jack, Thank you so much for your kind review! We’re delighted to hear your Dell 7420 arrived quickly and in excellent condition, and that the hard drive upgrade and battery are working perfectly.
We really appreciate your feedback about our website and will continue working to make it better. It’s fantastic to hear you’ll be checking Stone Refurb first for future devices — we look forward to helping you again!
I received my computer and monitor today and I’m over the moon with both items. They look absolutely like new items. Everything works like a dream and I can’t thank Stone Refurb enough.
I received my computer and monitor today
5 novembre 2025
Avis spontané
Réponse de Stone Refurb
Hi Alexander, Thank you so much for your wonderful feedback! We’re thrilled to hear that your computer and monitor arrived in such great condition and are working perfectly. It really means a lot to the team to know our efforts to provide high-quality refurbished items are appreciated.
Enjoy your new setup, and thank you again for choosing Stone Refurb
Dell refurbished laptop - excellent
First class from start to finish. Easy to order and swiftly delivered. Well packaged and the laptop looks brand new ! Easy trouble free faultless set up. Couldn’t be happier with the service. Great comms from the company and also use a trusted courier like DHL. Great value for money and what a difference to deal with a professional trusted company. Thank you.
4 novembre 2025
Avis spontané
Réponse de Stone Refurb
Hi David, Thank you so much for your wonderful review! We're thrilled to hear that your laptop arrived quickly, looks brand new, and set up was trouble-free. It means a lot to know our communication, delivery, and service made such a positive difference.
We really appreciate your kind words and support!
Excellent value and exactly as described.
Refurbished PC arrived 1 day earlier than estimated. The PC looked as new and was set up with no problems at all. I opted for an upgrade to the hard drive and the memory - very easy to do when ordering.
23 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Nigel, Thank you so much for your detailed review! We’re delighted that your refurbished PC arrived earlier than expected and that it looked as good as new. It’s fantastic to hear that the setup went smoothly and that upgrading the hard drive and memory during ordering was easy for you.
Your feedback means a lot to us, and we hope your PC continues to perform brilliantly for you!
Réponse de Stone Refurb
Hi George, Thank you for your fantastic review! We’re delighted to hear that you found the laptop great and the installation easy.
It means a lot to us that you would recommend us to others. We hope your laptop continues to serve you well, and we look forward to helping you again in the future!
Not the computer I paid for
The computer I bought and paid for was no longer available and a refund offered. I said I wanted a computer not a refund and they found on of a higher spec but less storage. They relented and added the extra SSD ram. I noted that the replacement was grade c and not grade a as originally purchased. To avoid any further delay I accepted this but find the box spoiled with white paint. I am awaiting a computer expert to come and set up and transfer all my files.
23 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi William,
Thank you for sharing your feedback. We’re sorry to hear you were disappointed and would like to clarify a few details for transparency.
Your original order did not pass our pre-dispatch quality checks, which we carry out to ensure every unit meets our standards before shipping.
As part of our normal process, we offered you the option to cancel the order or choose a new system, giving you the opportunity to select an alternative. However, you preferred not to spend more, so we provided a few suitable replacement options, including a higher-specification model, and we also added extra SSD storage at no additional cost as a goodwill gesture.
We explained that the replacement would be a Grade C unit, which may include cosmetic marks, and you agreed to proceed so the order could be completed quickly.
We weren’t aware of any significant paint marks on the case, as this was not raised before leaving your review, but we would be happy to take a look if you’d like us to.
We appreciate your understanding and hope the upgraded system performs well once your setup is complete.
A good place to buy re-furb'ed kit
This is the second time I have bought a PC from here. Easy enough to order items. If you have issues they will respond promptly. My kit looks like new and comes with 1 year warranty.
3 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Alan, Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you found the ordering process straightforward and that our team was able to respond promptly whenever needed. It’s great to know your PC arrived looking like new and that you’re happy with the 1-year warranty.
We really appreciate your continued support as a repeat customer and look forward to helping you again in the future. Your feedback means a lot to the whole team!
The service and attention to detail was…
The service and attention to detail was excellent and I am very happy with the result.
In fact I am using the purchased laptop to write this review. Thank you.
28 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Pete, Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your laptop and that it’s already proving useful.
It’s always great to know our service and attention to detail made a positive difference. We really appreciate you taking the time to share your experience and look forward to serving you again in the future.
Some hiccups but we got there in the end.
Some troubles with delivery, eventually sorted
I selected fast track delivery - 1-2 days - only to find out that my purchase hadn't been picked up, and would be another day (I was not due to be at home that day). Down to the courier, although that delivery option was advertised as an option on the StoneRefurb website.
It must be said, StoneRefurb staff were very good in responding to me and keeping tabs to make sure the order eventually go to me.
The product itself was good quality and as advertised.
22 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi James, Thank you for taking the time to share your experience. We appreciate your patience and understanding while the delivery issues were being resolved. We’re glad to hear that our team was able to assist you and ensure your order reached you.
We’re also pleased that you’re happy with the quality of your product. Your feedback is valuable and helps us continue improving both our service and delivery processes.
Thanks again for choosing StoneRefurb, and we hope to serve you again in the future.
If I could give 10 stars I would!
If I could give 10 stars I would!!
Our laptops, bought in June 2022 and Nov 2024 are still going strong, despite being put through their paces by two careless teenagers!
Customer Service couldn’t do enough for us and were extremely helpful whilst we were choosing what to buy.
Thanks Mariane and all the team at Stone!
21 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Gemma, thank you so much for this fantastic review! We’re so happy to hear your laptops are still going strong, even under the “stress tests” from your teenagers—sounds like they’ve had their work cut out! 😄
The team really appreciate your kind words. It’s wonderful to know we could make the buying process easier and that you felt supported all the way. We’re here anytime you need us, and we look forward to helping you again in the future.
Thanks again for taking the time to share your experience!
Excellent company, would buy again
I recently purchased a refurbished laptop from Stone Refurb, and I couldn’t be happier with the experience. The laptop arrived in just 2 days, which was much quicker than I expected. It was extremely well packaged and in great condition — you’d barely know it was refurbished.
I had a couple of follow-up questions after my purchase, so I contacted customer support via email. I was really impressed by how quickly and professionally the customer service team responded. They were friendly, helpful, and clearly cared about making sure I was happy with my purchase.
18 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Jonathan, Thank you so much for your kind words! We’re thrilled to hear that your laptop arrived quickly and in great condition. It’s always our goal to make refurbished devices feel just like new, so it’s wonderful to know we hit the mark.
We’re also delighted that our customer service team was able to assist you promptly and professionally. Your feedback really means a lot to us, and we’ll be sure to pass your compliments on to the team.
Thank you again for choosing Stone Refurb, and we look forward to helping you in the future!
Tip Top
Dell Laptop
Absolutely seamless transaction. Ordered and received in a few days. Wrapped really well, and laptop looks brand new.
A satisfied customer, thank you.
14 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi Diane, Thank you so much for taking the time to leave such a wonderful review! We’re absolutely thrilled to hear that your experience was seamless, from ordering to delivery, and that your laptop arrived safely and in excellent condition.
It’s always our goal to provide a smooth, reliable service and to make sure every device is carefully prepared and wrapped, so it’s fantastic to hear that came across. Your kind words really mean a lot to our team and motivate us to keep delivering the best possible service.
We hope you enjoy using your new laptop and that it serves you perfectly for all your needs. Thank you again for your trust and for sharing your experience!
Réponse de Stone Refurb
Hi Stephanie, Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you found excellent value in your purchase and that you’d choose to use us again. Providing great products at fair prices and ensuring every customer has a positive experience is something we really care about, so it’s wonderful to know we’ve met your expectations.
Your feedback truly means a lot to our team, and we look forward to welcoming you back in the future. If there’s ever anything else we can do to help, please don’t hesitate to get in touch.
Great product great service
Really happy with our purchase, especially the price. Lots of pre sale advice which helped us narrow down the right machine. Quick delivery and lots of warranty
3 octobre 2025
Avis spontané
Réponse de Stone Refurb
Hi, Thank you so much for taking the time to leave such a wonderful review! We’re absolutely delighted to hear that you’re happy with your purchase and that the price met your expectations.
It’s great to know that our pre-sale advice helped you narrow down the right machine – we always aim to provide guidance that makes the buying process easier and ensures our customers get exactly what they need. We’re also thrilled that the delivery was quick and that the warranty gives you added peace of mind.
Your kind words really mean a lot to our team, and it’s feedback like yours that motivates us to continue providing excellent service and support. We look forward to assisting you again in the future, whether it’s for more hardware or advice on setting up your system.
Thanks again for your support and trust!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.