Stone Refurb Avis 

Réponse de Stone Refurb

12 août 2025

Hi Rory, Thank you so much for taking the time to share your experience! We’re delighted to hear that the Dell base units arrived quickly and met your expectations in both quality and value.

At Stone Refurb, we’re committed to providing reliable, ready-to-use devices that make a real difference, especially in learning environments like yours. It’s fantastic to know they came pre-loaded with Windows 11 and were ready to go right out of the box.

Your kind words about our service mean a great deal to our entire team. We truly appreciate your recommendation and your trust in us for your technology needs. We’re looking forward to continuing to support your learning centre with excellent products and service in the future.

Réponse de Stone Refurb

Actualisé le 12 août 2025

Hi Michael, Thank you so much for your wonderful feedback and for being a loyal customer over the past five years.

We’re thrilled to know that you’ve consistently had great service with us, and it really means a lot that you’ve chosen Stone Refurb time and time again.

Your trust and continued support are what keep us striving to deliver the best experience possible. We look forward to serving you for many more years to come!

Réponse de Stone Refurb

12 août 2025

Hi Richard, Thank you for your fantastic 5-star review! We’re so pleased to hear you’re happy with your Dell PC — even with the few external marks — and that the ordering process and delivery were quick and straightforward.

Your feedback about including some basic setup instructions is very helpful. We’ll definitely take that on board, as we want the setup process to be as smooth as possible for all our customers.

We truly appreciate your support and hope you enjoy using your new PC for many years to come!

Réponse de Stone Refurb

Actualisé le 10 août 2025

Hi Bujeeti, We’re sorry you feel disappointed, but it’s important to clarify how refurbished stock works.

Every refurbished unit we sell is tested before listing, but because we can’t predict how long it may remain in storage afterwards, we also carry out pre-dispatch checks before sending anything out. This means the item you ordered was available and passed its original tests — however, during the final inspection before shipping, it didn’t meet our standards.

This process is designed to protect our customers from receiving faulty goods. In line with our standard procedure, we notified you as soon as the issue was found and offered you an alternative. While we understand the timing was frustrating, the system worked as intended: preventing you from receiving a defective unit.

We take product quality seriously and will always prioritise sending you an item that works, even if it means stopping an order at the last moment.

We appreciate your understanding and hope this helps explain why the process is in place.

Réponse de Stone Refurb

5 août 2025

Hi Adama, Thank you so much for your 5-star review! We're glad to hear you’re happy with the Dell laptop and that it arrived quickly.

Your recommendation means a lot to us — we truly appreciate your support. Thanks again, and we hope to serve you again in the future!

Réponse de Stone Refurb

5 août 2025

Hi, Thank you so much for your kind words and fantastic review!

We're thrilled to hear that everything went smoothly and that the product exceeded your expectations. It means a lot to us that you noticed the care we put into our packaging and service.

We look forward to welcoming you back for future purchases—thanks again for choosing us! 😊

Réponse de Stone Refurb

4 août 2025

Hi John,Thank you so much for your kind words and loyalty over the past 10 years! We’re glad to have been able to support you with your computer needs. If there’s anything we can do to earn that 5th star and make your experience even better, please don’t hesitate to let us know.

We truly appreciate your continued trust in Stone Refurb and look forward to assisting you further!

Réponse de Stone Refurb

4 août 2025

Hi John, Thank you so much for your wonderful feedback! We’re delighted to hear that you’re pleased with the product and that the entire process—from order to delivery—went smoothly. Providing a great experience for our customers is very important to us, and it means a lot to know we’ve met your expectations. We truly appreciate your trust and look forward to assisting you again in the future.

Thanks again for choosing us and for being such a satisfied customer!

Réponse de Stone Refurb

1 août 2025

Hi Rowan, Thank you for your honest review, and I’m truly sorry to hear about your experience.

We’re very disappointed to learn that the MacBook you received arrived in such an unacceptable condition. All of our devices, regardless of grade, should go through a thorough cleaning and quality control process before dispatch — and it’s clear this one did not meet those standards. Please accept our sincere apologies.

We completely understand your frustration, especially given the hygiene concerns, and we agree that this should never have been sent out in that state. Your feedback has been shared directly with our refurbishment team for immediate review and action.

As for the display brightness, the 2021 M1 MacBook Pro is generally known for its excellent screen quality. If it seems unusually dim, it could indicate a defect, and we’d be happy to look into that further.

We will be in touch directly to resolve this for you — whether that’s a return, replacement, or another solution that works best for you.

Thank you again for bringing this to our attention. We appreciate your feedback and the opportunity to make things right.

Réponse de Stone Refurb

28 juil. 2025

Hi Roger, Thank you so much for your 5-star review! We're really happy to hear that you're pleased with both the price and the quality of your refurbished PC. It's great to know the setup was easy and that everything met your expectations.

We put a lot of care into making sure our devices are ready to go right out of the box, so it's always rewarding to hear when that makes a difference.

Thanks again for your support—we truly appreciate it and look forward to helping you again in the future!

Réponse de Stone Refurb

28 juil. 2025

Hi Jason, Thank you so much for your continued support and this fantastic review! We're really glad to hear you've had such positive experiences with our products and service. It's great to know our grading has exceeded your expectations!

We look forward to serving you again soon.

Réponse de Stone Refurb

28 juil. 2025

Hi Daniel, Thank you so much for your fantastic 5-star review!

We’re delighted to hear you’re impressed with the laptop and that it arrived so quickly. We take great care to ensure every device is properly refurbished and in excellent condition, so it’s wonderful to know that came through in your experience.

We truly appreciate your feedback and look forward to serving you again!

Réponse de Stone Refurb

28 juil. 2025

Hi Joseph, Thank you so much for your 5-star review!

We completely understand how important it is to feel confident when buying electronics online, so we’re glad to hear that our reliable service and clear delivery times helped ease your concerns. It means a lot to know you found our prices fair and our service trustworthy.

We appreciate your support and look forward to assisting you with any future purchases!

Réponse de Stone Refurb

28 juil. 2025

Hi Heather, Thank you so much for your fantastic 5-star review!

We’re thrilled to hear that you’re happy with the refurbished phone, especially with the great price, fast delivery, and fully tracked service. It’s wonderful to know that the phone arrived in A plus condition and is working perfectly for you so far. We take pride in providing clear communication and accurate product descriptions, so your feedback truly means a lot.

Thank you for recommending us — we look forward to continuing to provide you and others with excellent products and service in the future!

Réponse de Stone Refurb

28 juil. 2025

Hi Malcolm, Thank you so much for your fantastic 5-star review!

We're thrilled to hear that the information we provided helped you make a selection that perfectly met your needs and expectations.

Delivering a slick and professional service is something we take great pride in, and your feedback truly motivates us to keep up the good work. We look forward to serving you again soon!

Réponse de Stone Refurb

28 juil. 2025

Hi Malcolm, Thank you so much for your thoughtful 4-star review!

We’re delighted to hear that your refurbished PC from us has served you so well over the past three years. It’s great to know you chose us again for your new Windows 11 PC — we’re confident it will meet your expectations just as your first one did.

Whenever you get a chance to try it out, please don’t hesitate to reach out if you need any assistance. We truly appreciate your continued trust and support!

Réponse de Stone Refurb

30 juil. 2025

Hi Mizanur, Thank you so much for your kind words and the 5-star rating!

We’re glad we could finally sort the issue with the charger for you. If you need any further assistance, please don’t hesitate to reach out.

We really appreciate your support!

Réponse de Stone Refurb

28 juil. 2025

Hi Andrew, Thanks so much for your continued support and kind words!

We're really happy to hear that all your purchases have met your expectations and that you’ve found our prices fair. It means a lot to us to be considered great people to work with — building trust and delivering on our promises is what we aim for every time.

We look forward to helping you with many more great products in the future!

Réponse de Stone Refurb

28 juil. 2025

Hi Steven, Thank you so much for your wonderful 5-star review!

We're absolutely delighted to hear that you are impressed not only with the excellent quality of the machine but also with how quickly it arrived and the great price you received. We always strive to offer the best products and service, so it’s incredibly rewarding to know we hit the mark for you. Your kind words truly mean a lot to our team and motivate us to keep improving.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. Thanks again for your support — we look forward to serving you again!

Réponse de Stone Refurb

23 juil. 2025

Hi, Thank you so much for taking the time to leave us a 5-star review — we really appreciate it!

We're delighted to hear that you found the website easy to use and the delivery quick. Making sure our customers have a smooth and hassle-free experience, from browsing to unboxing, is something we work hard to achieve — so it's great to know we hit the mark for you.

It’s also fantastic to hear that the item arrived in the condition described. We take pride in our accurate product listings and thorough quality checks, so your feedback means a lot to the whole team.

Thanks again for your kind words and support. We hope to see you back again soon, and if there’s ever anything else we can help with, just let us know!