Interesting company: Pros: 1. delivered on time, 2. Coffee beans in date 3. Reasonable price. Cons: 1. 2 of the 3 1Kg packs in the box were split open with beans falling in to the packaging... Voir plus
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Lisez les avis des autres
Thought I’d give them a gamble because I’ve never heard of them and glad I did put me Tassimo order in on Wednesday and delivered buy Friday there prices are much cheaper than Tassimo and other compa... Voir plus
My experience with Storm brew was excellent . Very quick response however delivery was a different matter: I know this is not your fault but Royal Mail gave me 3 different delivery times for the same... Voir plus
I order Stormbrew every month because I go through a lot of Dolce Gusto pods, and they’ve never let me down. What really impresses me is that every single time I place an order, I get a dispatch email... Voir plus
À propos de l'entreprise
À propos de Stormbrew
Écrit par l'entreprise
Stormbrew is a UK based online store specialising in Tea & Coffee. Established in 2011, we have built up a huge variety of blends from various Coffee Pod Manufacturers.
As an authorised seller of Douwe Egberts, Tassimo, Kenco & Dolce Gusto, we can offer the same, if not better, prices as the high street, but delivered to your door.
We pride ourselves on our outstanding customer service and product knowledge, and are continuously on the hunt for new blends and brands to offer you a one stop shop for all your beverage needs!
Check out some of our other categories:
Delivery: FREE standard delivery for orders above £30 (to the UK). Next working day delivery is available, please see checkout to see service available and pricing.
Returns: We offer a 30 Day money back return policy on items returned in their original condition.
Coordonnées de contact
Royaume-Uni
- info@stormbrew.co.uk
- stormbrew.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Non Existent Customer Service
Got my order wrong. Despite 8 emails to Stormbrew
( all ignored ) this has still not been resolved. There is no contact number anywhere so you can't call.
So if your order is correct then you're okay. If it's incorrect then Good Luck because they won't respond.
They will probably respond to this review by saying they have no trace of my order or emails. Don't believe it.
Non existent Customer Service
Laughable and predictable reply.
10 février 2025
Avis spontané
Réponse de Stormbrew
Hi Carl,
I hope you're doing well. We’ve checked our inbox and, unfortunately, we haven’t received any emails from you. Could you kindly let us know where you contacted us from? This will help us track down the issue. You can contact us by sending email to info@stormbrew.co.uk and my colleagues will be happy to assist you.
Looking forward to your response!
Best regards,
Stormbrew
Stormbrew
Thought I’d give them a gamble because I’ve never heard of them and glad I did put me Tassimo order in on Wednesday and delivered buy Friday there prices are much cheaper than Tassimo and other company’s will defo be using these in the future she’ll
Of a lot cheaper than shops as well
28 février 2025
Avis spontané
Great coffee pod service
Good range of coffee pods available that are in boxes of 36 that I find better than being supplied in lesser numbers. The pods are well priced & delivery was on the date advised. Great service. Thank you. I will certainly use Storm brew again.
8 janvier 2025
reliability of the company
always a good reliable service, I cannot fault the efficiency of stormbrew.
9 janvier 2025
Bought illy Coffee pods
Excellent service and a few pods were damaged but they were able to refund. I highly recommend and I will continue my illy purchases :)
3 janvier 2025
Did not start well - now sorted
Did not start well, but got better, but problem at first probably caused by me !!!!!
9 janvier 2025
All ways reliable
Easy to order from site.
Order always on time.
Good prices.
Very reliable
31 décembre 2024
Quick service and delivery
Quick service and delivery. Milk pods were perfect for my Dolce Gusto machine
9 janvier 2025
Disappointed that was sent offer of 30%…
Disappointed that was sent offer of 30% off 24 hours after I placed order that’s the second time it’s happened
11 janvier 2025
Réponse de Stormbrew
Dear John,
Thank you for taking the time to share your feedback with us. We completely understand how disappointing it must feel to receive a promotional offer shortly after placing your order. Please know that our offers are planned well in advance and apply to orders placed during specific time periods.
It was truly unfortunate timing in this instance, and we’re sorry for any frustration this may have caused. While we’re unable to retroactively apply discounts, we genuinely appreciate your support and hope you’ll have the chance to take advantage of future promotions.
If there’s anything else we can do to assist, please don’t hesitate to let us know. We value you as a customer and hope to serve you again soon.
Best regards,
Stormbrew.
Absolute fantastic service would highly…
Absolute fantastic service would highly recommend
11 janvier 2025
Great products at competitive prices
Great products at competitive prices. Quick reliable delivery and good customer service.
11 janvier 2025
Good service by Stormbrew, let down by Royal Mail
Stormbrew as a Company are fine with prompt despatch, but delivery by Royal Mail is letting the side down.
9 janvier 2025
Good prices and delivery was quick
Good prices and delivery was quick. First time used this company
9 janvier 2025
delivery was delayed & was returned to…
delivery was delayed & was returned to Stormbrew by courier because label damaged, ordered on 6th Jan arrived 13th Jan......
thankyou for your response Stormbrew
6 janvier 2025
Réponse de Stormbrew
Dear Richard,
We would like to sincerely apologize for the delay in the delivery of your order.
Your parcel was shipped on 06/01/2025, but unfortunately, the courier returned it to us due to a damaged label, which made it impossible to identify the full shipping address. We promptly informed you of the situation on 09/01/2025, outlining the delay.
The courier successfully delivered the parcel on 13/01/2025, one week after the order was placed.
Once again, we deeply regret any inconvenience this delay may have caused. Should you have any further questions or require additional assistance, please do not hesitate to contact us.
Kind regards,
Stormbrew
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