Interesting company: Pros: 1. delivered on time, 2. Coffee beans in date 3. Reasonable price. Cons: 1. 2 of the 3 1Kg packs in the box were split open with beans falling in to the packaging... Voir plus
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Lisez les avis des autres
Thought I’d give them a gamble because I’ve never heard of them and glad I did put me Tassimo order in on Wednesday and delivered buy Friday there prices are much cheaper than Tassimo and other compa... Voir plus
My experience with Storm brew was excellent . Very quick response however delivery was a different matter: I know this is not your fault but Royal Mail gave me 3 different delivery times for the same... Voir plus
I order Stormbrew every month because I go through a lot of Dolce Gusto pods, and they’ve never let me down. What really impresses me is that every single time I place an order, I get a dispatch email... Voir plus
À propos de l'entreprise
À propos de Stormbrew
Écrit par l'entreprise
Stormbrew is a UK based online store specialising in Tea & Coffee. Established in 2011, we have built up a huge variety of blends from various Coffee Pod Manufacturers.
As an authorised seller of Douwe Egberts, Tassimo, Kenco & Dolce Gusto, we can offer the same, if not better, prices as the high street, but delivered to your door.
We pride ourselves on our outstanding customer service and product knowledge, and are continuously on the hunt for new blends and brands to offer you a one stop shop for all your beverage needs!
Check out some of our other categories:
Delivery: FREE standard delivery for orders above £30 (to the UK). Next working day delivery is available, please see checkout to see service available and pricing.
Returns: We offer a 30 Day money back return policy on items returned in their original condition.
Coordonnées de contact
Royaume-Uni
- info@stormbrew.co.uk
- stormbrew.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good communication
Good communication. Arrived promptly. Great sale pricing!! Lots of Tassimo choices.
3 décembre 2024
You sent the wrong coffee with the…
You sent the wrong coffee with the right packing slip. I have informed you of this. On your reply it was requested to send photos, but I have not got the means to do this.
7 décembre 2024
Réponse de Stormbrew
Dear Mick,
I sincerely apologize for the mistake on our part, and I completely understand how frustrating this must be. We always strive to provide the best service, but sometimes errors happen. I can see that my colleague is already working with you to resolve the issue, and we are doing everything we can to sort this out as quickly and smoothly as possible.
As part of our standard procedure, we kindly ask for a photo of the item received. This is simply to double-check and ensure everything is sorted as efficiently and accurately as possible, so we can send you the correct item without delay. I want to mention that, in some cases, the incorrect item may need to be returned, and we truly appreciate your cooperation with this process.
We deeply apologize for any inconvenience this has caused, and we truly appreciate your patience and understanding as we work to resolve this.
Kind regards,
Stormbrew Team.
Informative delivery progress report
Informative delivery progress report. However, somewhat baffled that the delivery was deposited outside, by my front door. There was a note affixed to that glass paneled door indicating it was 'Open for Deliveries' A porch was behind the door
28 novembre 2024
Great job ☕️☕️☕️☕️☕️
28 novembre 2024
Simply the Best!!
This is the easiest way to order coffee and so quick. In fact only had to go one day without Espresso!!! Hoaws that for great and quick service!!
5 décembre 2024
Usual Excellent Service
As usual, goods arrived very promptly and just as expected. Recommended.
27 novembre 2024
Decent price & delivery on time
26 novembre 2024
Great except for this: 'You pulled a (wrong) mailing address from GooglePay'
My initial reply is below. I understand now that this is a Google Pay problem and not a problem with Stormbrew. I have used your service prior to this without a problem and have been very pleased with it. So, I am changing my rating to the one I would assign without this recent frustration.
When I checked out, my mailing address was (apparently) set to an old address of mine in the US when I chose Google Pay for payment. I actually chose a card with a UK address to pay, but I hadn't noticed that the shipping address had been set (when?) to my old US address. There should have been _some_ feedback or query to ask if I wanted to use that address as my mailing address. Now I have spent nearly £100 on coffee pods that are going to a country and an address where I no longer live.
1 décembre 2024
Réponse de Stormbrew
Dear Eric,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you’ve experienced with your order.
When using payment methods like Google Pay, the shipping address is automatically populated based on the information stored within your payment account. Unfortunately, we don’t have control over the address selection process within Google Pay or the ability to prompt additional address confirmation during checkout.
We always encourage our customers to double-check their shipping details before completing an order to ensure everything is accurate. However, we completely understand how this could have been missed and empathize with your frustration.
Thank you for your understanding, and we hope to serve you again under better circumstances.
Best regards,
Stormbrew Team.
Excellent packaging
Excellent packaging. The packs of loose pods were contained within a firm cardboard delivery box and arrived in original condition.
3 décembre 2024
Good pricing on genuine items delivered…
Good pricing on genuine items delivered quickly.
2 décembre 2024
Quick efficient service at reasonable…
Quick efficient service at reasonable price. Will certainly use ungainly.
25 novembre 2024
Excellent service
Excellent service, website easy to use, good range if pods at great prices and prompt delivery well packed.
25 novembre 2024
Good coffee at a reasonable price
Good coffee at a reasonable price, and prompt delivery.
25 novembre 2024
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