The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... Voir plus
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Lisez les avis des autres
I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While... Voir plus
I love Styleseat Being a top pro has helped me gain more clients. I have gotten 38 new clients from January to July 1st. I recently had a situation with a client who complained to styleseat about... Voir plus
I used styleseat for years. HOWEVER, the site has several unexpected fees and poor customer service which I eventually closed my account. I like my style seat stylist but I was paying too much for une... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too! For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
Coordonnées de contact
94107, San Francisco, Etats-Unis
- styleseat.com
3,3
Moyen
203 avis
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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It's great
It's great! But the reason for not 5 stars is some clients are being labeled as "new" clients!
10 septembre 2024
Réponse de StyleSeat
Hi Felicia! Thank you so much for sharing your feedback with us. We're happy to hear that you've had a positive experience using StyleSeat!
We're sorry that you've had trouble with New Client Connection. We never want to incorrectly take credit for introducing you to a client and are always happy to help rectify these situations if you reach out to us. To alert us when one of your clients is accidentally marked as a new client from StyleSeat, please click the "new client from StyleSeat" link in the appointment details and then choose "request a correction". For more infomration, please check out this article on How to claim a client from New Client Connection: https://styleseat.freshdesk.com/support/solutions/articles/69000838183-how-to-claim-a-client-from-new-client-connection
To help prevent this from happening, we recommend encouraging your clients to book using your direct link that was shared with them via text from you or on your personal website. We also recommend adding any new clients you meet outside of StyleSeat to your client list with their contact information to help prevent our system from recognizing them as a new client from StyleSeat.
We hope this helps! If you need further assistance, please reach out to us. Thank you for being part of our community!
i dislike all the fees
i dislike all the fees. if i pay a monthly fee i don’t understand all the extra fee that are tact on to each service . you never get the amount you charged for a service.
10 septembre 2024
Réponse de StyleSeat
Hi Canita! We appreciate you sharing your feedback with us.
We apologize for any confusion related to your plan and are happy to explain! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, deposits, notifications, no-show protection, and flexible checkout. Our New Client Connection and Smart Pricing features are separate from these tools, which is why there are separate fees associated with these appointment types.
We value your feedback and will be sure to pass it along to the appropriate department for further consideration. Thank you so much for being part of our community!
Réponse de StyleSeat
Hi Bre! Thank you for sharing your feedback with us. We're happy to hear you've had a positive experience with StyleSeat!
I have a love hate feeling with…
I have a love hate feeling with StyleSeat I really really don’t understand why when I booked a client under smart pricing StyleSeat takes a percentage of the transaction and another for smart pricing. If I select smart pricing for a client it’s because I’m working a day I normally don’t work so I charge the client more. But then I really don’t see a decent percentage because style seat takes some of the percentage I really don’t like that. I will have to go away to charge my clients more and have them check out another way.
10 septembre 2024
Réponse de StyleSeat
Hi Tawana! Thank you so much for sharing your feedback with us.
We're sorry to hear you've had a negative experience with our Smart Pricing feature. Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. Smart Pricing appointments also have an automatic 20% tip included, unless your client chooses to add a custom tip from the text message we send them during and after the appointment. Since you're on our Premium Plan, the fee associated with a Smart Pricing appointment is only 5.5% of the service cost, leaving the remainder of the price increase and service total to you!
Please be aware, per our Marketplace Rules, for New Client Connections and Smart Priced appointments you must transact with StyleSeat Payments. More information on our Marketplace Rules can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000855189-marketplace-rules
We hope this information is helpful. If you need further assistance or have any questions, please reach out to us. Thank you for being part of our community!
Styleseat has gotten greedy.
I don’t like how they charge people to book-
Also, they assume they brought me a new client and want a big percentage of the service total.
(My “new” clients are referrals.)
I also don’t like how when a client cancels you reach out to everyone to see if they want it-
I have a cancellation list that I manage and would like to fill it myself.
I don’t like how they make special pricing for time of day booked- I manage my price increases as I see fit.
All very frustrating for me as well as my clients.
Just being honest.
10 septembre 2024
Réponse de StyleSeat
Hi Holly! We're so sorry to hear you've had trouble with these features. We appreciate you sharing your feedback and want to help improve your experience.
StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. Rest assured that your client is made aware of this fee during the booking process and will are not charged a fee to reschedule an appointment.
Regarding New Client Connection, we want to make sure we don’t incorrectly take credit for making a new connection. If you ever notice one of your clients is mistakenly marked as a new client from StyleSeat, requesting a correction is simple and quick. Simply click the "New Client from StyleSeat" link in the appointment details and then choose "request a correction". Our Support team is always happy to assist in these situations! For more information about how to claim a client from New Client Connection, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000838183-how-to-claim-a-client-from-new-client-connection
Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value. If you don’t want a specific appointment to be impacted by a Smart Pricing increase, you can disable this feature by clicking the “disable” link in the appointment details. This will revert the price to the original amount and remove all mention of Smart Pricing from the appointment. Since you're on our Premium Plan, you also have the option to disable this feature entirely in your settings. Here is more information on how to mange these settings: https://styleseat.freshdesk.com/support/solutions/articles/69000469743-how-does-smart-pricing-work-
Thank you again for sharing your feedback. We value you as part of our community and hope this information helps!
Over all it’s been a good experience…
Over all it’s been a good experience with styleseat.
10 septembre 2024
Réponse de StyleSeat
Hi Danyelle! Thank you so much for sharing your feedback with us. We're happy to hear that you've had a positive experience using StyleSeat and look forward to continuing to support you in the future.
We appreciate you being part of our community!
I love the fact that you create new…
I love the fact that you create new tools for use also making it user friendly for both the stylist and clients , you listen to our concerns , your response to issues are fast , communication is 5 star there are many more reasons why I am invested in the Style Seat App
10 septembre 2024
Réponse de StyleSeat
Hi Tamatha! Thank you so much for sharing this feedback. We're so happy to hear that you find our tools helpful and receive prompt assistance! We value you being part of our community and look forward to continue supporting you in the future!
I hate the extra fees when it’s for a…
I hate the extra fees when it’s for a client that I know. Styleseat needs more customization.
10 septembre 2024
Réponse de StyleSeat
Hi Lashaie! Thank you for sharing this feedback with us. We're sorry to hear you've had trouble with New Client Connection.
We never want to incorrectly take credit for making a new connection. If you ever feel a connection isn't from us, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these situations!
To help prevent your clients accidentally being marked as new clients from StyleSeat, we recommend encouraging your clients to book using your direct link that was shared with them via text from you or on your personal website. We also recommend adding any new clients you meet outside of StyleSeat to your client list with their contact information.
We hope this information helps! If you need further assistance, please let us know.
Thank you for being part of our community!
The fees we pay for new clients after…
The fees we pay for new clients after check out is a bit much especially when we pay a monthly fee for advertisement . We should get more recognition for advertisement since we paid such a large fee and one - two clients a month
10 septembre 2024
Réponse de StyleSeat
Hi Ashley! Thank you for sharing your feedback with us. We're sorry to hear you've had a negative experience with New Client Connection.
We apologize for any confusion related to your plan and are happy to explain! The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, deposits, notifications, no-show protection, and flexible checkout. New Client Connection is separate from these tools, which is why there is a separate fee associated with New Cliient Connection appointments.
We value your feedback and will be sure to pass it along to the appropriate department for further consideration. Thank you so much for being part of our community!
I love how it keep stress level down…
I love how it keep stress level down and organize so I don’t get overwhelmed. I just don’t like that they charge $50 for new client
10 septembre 2024
Réponse de StyleSeat
Hi Leashia! Thank you so much for sharing your feedback with us. We're happy to hear that using StyleSeat helps you stay organized and lowers the stress of managing your own business!
Regarding New Client Connection, there is 30% one-time fee for each new client we deliver on their first appointment service cost. While $50 is the maximum this fee can be for Professionals on the Premium Plan, the fee is dependent on the service cost for the appointment. If you ever notice that one of your clients is accidentally marked as a new client from StyleSeat, please let us know and we'll be happy to look into that for you!
We appreciate you being part of our community and look forward to continuing to support you in the future!
Efficiency🤍
The fact that you care about your consumers, weather pro or client.
Which is why I continue to renew my membership & why I’ve use StyleSeat since embarking on my new salon journey outside of my hometown-here in Nashville tn as well as my hometown Chicago
9 septembre 2024
Réponse de StyleSeat
Hi LaTina! Thank you so much for sharing your experience with us. We're so happy to hear that you feel valued. We appreciate you being a member of our community and look forward to continue supporting you in the future!
Réponse de StyleSeat
Hi Waverly! Thank you for sharing your feedback with us.
We're so sorry to hear you've had a negative experience with StyleSeat. We would be happy to provide assistance, but we'll need some more information about your concern in order to help. A member of our team has responded to your most recent inquiry to address your concerns.
We appreciate you being part of our community!
I’ve used styleseat since 2014 and they…
I’ve used styleseat since 2014 and they have made my life easier, planning and predictions seamless.
10 septembre 2024
Réponse de StyleSeat
Hi Betsy! Thank you so much for sharing your experience with us. We're so happy to hear that StyleSeat is making your life easier! We appreciate you being part of our community since 2014!
Been rocking with styleseat since 2013
I have been with styleseat since 2013. They have had their issues but they resolve them promptly. Lately, they have been a little unerving with the fees and how they "market" for us. This to can be resolved with a simple email yet still annoying. It's a love hate relationship as far as I'm concerned. No relationship is perfect but if you stay consistent and loyal great things can happen. I truly appreciate the level of communication that's offered to me. I love the book keeping and client connection intricacies. Overall, I'm still with them so that has to count for something!
10 septembre 2024
Réponse de StyleSeat
Hi there! Thank you so much for sharing your feedback with us. We're happy to hear that your concerns are addressed promptly and that you find our features helpful!
We're sorry to hear you've had trouble with New Client Connection. As you mentioned, we never want to incorrectly take credit for introducing you to a client and are always happy to help rectify these situations if you reach out to us. To help prevent this from happening, we recommend encouraging your clients to book using your direct link that was shared with them via text from you or on your personal website. We also recommend adding any new clients you meet outside of StyleSeat to your client list with their contact information to help prevent our system from recognizing them as a new client from StyleSeat.
We're so appreciative that you've been part of our community since 2013 and hope we can continue to support you for many years to come!
Things have become more time consuming…
Things have become more time consuming to accomplish and more difficult. Adding a service to an appointment or changing the dollar amount of a service or adding multiple services onto an appointment used to be doable Now everytime you are booking a client and choosing a service or rebooking a client and adding or changing their next service, you have to scroll through your entire menu of hair services and select which one you'd like to choose and if rebooking and decide to change up their next appointment you then have to scroll through deselect what they had today, scroll more to select next service.
What happen to the search bar ? You could type what service you wanted and BAM.
Not to mention
"Root touchup, single process color partial balayage, women's haircut" doesn't even show across the phone screen so I can't see past root touch up sin
and I e got a lot of service that start with A single process color . I can't see what I'm choosing. It's absurd really.
I've had my page several times within the last month act as if I was new to StyleSeat. Asking me to set up a profile and to import my clients...which is concerning... I've also noticed several times more recently that some of my prices ave been altered, by large amounts and by the time I notice- because I've set everyone up as autopay-it's too late to do anything.
My menu has been shuffled several times and out of order and I took HOURS setting it up so everything flowed beautifully as you read down the menu. So yeah there's been a lot of problems actually. Styleseat has been wonderful but since they updated or changed things around it's been a poop show.
9 septembre 2024
Réponse de StyleSeat
Hi Jeris! We're so sorry to hear you've had this experience with StyleSeat. We appreciate you sharing your feedback with us.
Regarding the issues you're experiencing with your account asking you to set up a new profile, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new. Our Support team would be happy to help troubleshoot this with you to learn why this is happening and come to a solution.
You also mentioned your prices being altered, which is a result of our Smart Pricing feature. Our Smart Pricing feature identifies your most popular time slots and raises the prices by 20% (up to $50) to match their true value, which results in an increase in your revenue. If you prefer not to utilize this feature, you can disable it at any time in your settings. You also have the ability to turn this feature off for specific appointments by clicking the "disable" link in the appointment details. For more information on Smart Pricing, please check out this article: https://styleseat.freshdesk.com/support/solutions/articles/69000469743-how-does-smart-pricing-work- .
We hope this information is helpful! We appreciate your feedback and will pass it along to the appropriate departments to take into consideration as we continue to work to make StyleSeat the best experience possible. Thank you for being part of our community!
A great booking platform.
. I would like the option to get paid once a week or twice a month.
10 septembre 2024
Réponse de StyleSeat
Hi Justin! Thank you for sharing your feedback with us. We'll pass your recommendation along to the appropriate department to take into consideration. We appreciate you being part of our community!
Réponse de StyleSeat
Hi Twanna! Thank you so much for sharing this feedback with us. We're so happy you're part of our community and look forward to continuing to support you!
Been using styleseat for three years
Been using styleseat for three years. My clientele has expanded far beyond my expectations. Not to mention the innovative tools to help my business become what it is today. Highly recommend.
10 septembre 2024
Réponse de StyleSeat
Hi Raeshannon! We're so happy to hear you've had such a positive experience using StyleSeat and that you've seen your business grow & thrive. Thank you for sharing your feedback and being part of our community!
Stay away from this app!!
Stay away from this app, they do not protect you from scammers! A scammer got my credit card information that was saved on the Stileseat and stole $162. Now they are saying there nothing they can do to help. I want my money back, and I will NEVER do business with this company again
25 décembre 2023
Avis spontané
Réponse de StyleSeat
Hi Marta! We're so sorry to hear you had this experience with a Professional on StyleSeat. We've taken a look and see you were able to get in touch with our Compliance team about this concern and they were able to initiate a dispute with your Professional, which resulted in a full refund being issued to your account. We also conducted an internal review of your Professional's account. If you need further assistance, please reach back out to us. Thank you for being part of our community!
Stylist no show, still charged me
Booked on the site and drove to appointment. Stylist did not work there anymore, left months ago and SS was not updated. Site charged me anyway.DO NOT USE unless you know your stylist still works there and exists! I contacted the stylist on Facebook and she said she tried MANY TIMES to take herself off of SS but the system won't let her. Use at your own risk!
22 septembre 2023
Avis spontané
Réponse de StyleSeat
Hi Sam! We're so sorry to hear you had this experience. We would be happy to provide further assistance, but we'll need some more information from you. Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
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