The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
The site is wonderful for keeping a schedule of every client that books, and works to help resolve issues on their end. I would like to be able to add more than one payment method for instant payouts,... Voir plus
L'entreprise a répondu
I love stylseat. It’s the perfect middle man between me and paying customers. The app has plenty of features namely their email marketing and social post options. And they’re always innovative. While... Voir plus
I love Styleseat Being a top pro has helped me gain more clients. I have gotten 38 new clients from January to July 1st. I recently had a situation with a client who complained to styleseat about... Voir plus
I used styleseat for years. HOWEVER, the site has several unexpected fees and poor customer service which I eventually closed my account. I like my style seat stylist but I was paying too much for une... Voir plus
L'entreprise a répondu
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments. For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too! For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
94107, San Francisco, Etats-Unis
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Styleseat is the worst application ever, they dedicated $35 in my account for years and I had never any client from them.
If you want to waste your money signs in.
It's not recommendable

Réponse de StyleSeat
STAY AWAY!!
DO NOT USE THIS PLATFORM! They only want to take your money, and force you to pay them more. People do use this platform and you will get bookings , but you end up overcharging people and still making less than what you originally charged them for. 0/10

Réponse de StyleSeat
Today I am writing this in tears that every stylist, newbie or rookie should work on building their website and leave all these leaches sites alone .
For months now i joined StyleSeat to build my clientele base just because I moved from one state to another . But since then its been trauma for me ,from getting chargebacks for works I break my back for ,in hours with some ghetto broke ass clients,to getting chargebacks on deposits with appointments that clients never showed up for . While I did my part to be available in my salon . It’s been a lot ,sometimes I wake up finding some unnecessary amount deduction by StyleSeat and at the end of the day they make up some stupidest reason for you it’s draining .i joined StyleSeat so i can make money but the narration is like I’m just slaving away my life for them at this point . They charge more than 36% on your appointments,they charge you for processing fee to deposit money in your account and on top of it they still charge you for monthly fees . This is really depressing at this point ,I don’t even want clients again cause it’s like im just working for them and to top it all off,they’re weak as f’uck. Tell me how can I work on a clients even after pictures and video evidence with good review from clients then you turn around to tell me they disputed the transaction with their bank and there’s nothing you can do . It’s a shitshow and a shithole at this point . They can have it all ,I’m done and tired of this app .And this morning I woke up to see them deduct $51 from my account ,they said a client who didn’t show up for appointments asked for $35 deposit refund and why did you deduct 51 they said they now charge extra $20 fee for chargebacks . If this ain’t frustrating please tell me I’m crazy .
I went to work hoping to bring money home ,stress ,gas ,then the clients didn’t show up but then the little compensation I thought I had was stripped off me and to make matter worse I still have to pay for the charges . So tell me what the f”uck is going on .I woke up trying to cancel all my appointments today cause I’m tired and f’ed up .F*uck StyleSeat . And if I can give them zero rating I’ll do that

Réponse de StyleSeat
I'm shocked they're still in business. I worked for a salon owner who had beta tested for them and it's all we'd used for 9 years. I finally left that salon and a large portion was due to how embarrassing, and financially disadvantageous styleseat is. It's too much to explain so I'll summarize it as there's always a new issue. It's always broken in a different way. Something else significant breaks right before or after another issue is fixed. They add fees for clients while adding fees for stylists while offering garbage in return. It's just BAD. I've been doing hair a long time and used a lot of systems and this is by far the worst company. They don't even offer any useful or timely support. Asking clients for a dollar every booking is GHETTO.

Réponse de StyleSeat
Stylist Belle Deeluxe of McKenney TX charged 30.00 for color that completely washed out a week later and turned my purple tips green. She initially agreed to fix but then pivoted and asked me to bring the color for the redo which I refused.

Réponse de StyleSeat
As a beauty professional, I pride myself on providing excellent service to my clients, but I’m increasingly frustrated with the way StyleSeat operates. I’ve been using this platform for some time now, and while it has its benefits, the fee structure has become a significant concern for me.
To start, the new client fee of 30% on every booked appointment is quite steep. It disheartens me to think that after pouring my heart and soul into my work, I’m only left with a fraction of what I earn. It feels discouraging when I realize that I’m only seeing about 2/3 of my gross pay after StyleSeat takes their cut.
On top of the new client fee, there’s also a transaction fee that StyleSeat charges, and this is in addition to the fees charged directly to the clients for booking. It feels like a never-ending cycle of expenses, and it raises my eyebrows that they even take a cut from my tips. This is particularly saddening considering how hard I work to earn those tips.
When I finally start to account for my costs—supplies, products, and overhead expenses—the reality is that I’m not left with much. I can’t stress enough how demotivating it is to see my income dwindling due to these high fees. I want to provide the best for my clients, but the current structure makes it challenging to sustain a profitable business.
I believe that it’s time for StyleSeat to reconsider their fee policies, especially for new clients. While I understand the need for a platform to cover its costs, this model ultimately leaves beauty professionals like me feeling undervalued and overburdened. Here's hoping they can find a way to create a more balanced fee structure that supports rather than hinders our success.

Réponse de StyleSeat
Been with StyleSeat for 13 years, and I’m glad that the company is growing, but I wish that I had more options. There’s so many features that I don’t use nor do my clients and I don’t feel like I am being heard, but I also feel like my hands are tied unless I wanna start all over again with another company, wish you had different payment plans and different options of needs from the company. I don’t need or want all the extras. I just want the basics.

Réponse de StyleSeat
I’ve used this platform for over 10 years so I’ve seen a lot of changes. Some good some not so good. I hate the fact that they charge stylist for referrals and the platform has a cost in and of itself. Or more times than I can count they’ve attempted to charge for new clients that were referred in from existing clients. Been really consider using a different booking platform. I think StyleSeat is great for new stylist or others looking to build tho.

Réponse de StyleSeat
Hello
What I love about style seat, is that is easy for client to reserve and add a form of payment, so when we are done with the clients, they automatically can pay or deal with the payment by themselves.
so there is not pressure there.
Also so glad when a new client send to us, normally is a client stays with us. thank You so much.
Julian and Marcus

Réponse de StyleSeat
I use styleseat as a professional. Recently changes made to their platform has impacted the way my customers and I make appointments. There should be a search when looking up services when booking! There should also be messages sent to customers in a timely manner to alert them of their appointments. Many times the alert comes once the service is completed. I also pay a-lot of fees on Styleseat $35 membership monthly, 30% new client up to $50. I also pay fees for premium appointments and fees for processing. I also bring many customers to your platform by networking and styleseat frequently says they found me a new customer and I have to email a rebuttal that takes too much time and effort for a service I pay for. I pay over $500 in fees monthly and styleseat should send more customers to me.

Réponse de StyleSeat
Fees are outrageous. Charging me every month is one thing but to still charge for every transaction is another. I can’t make any type of living when the middle man is getting paid twice. I pay for the premium package and you guys still charge again at checkout on the price I suggest the customer pay. So I never really get my full tips. Cause the fees every day negate that. I should have gone with The Cut App instead

Réponse de StyleSeat
I think the $35 should be enough but the $2 you charge my clients is insane! Trying to take 30% just for finding clients is also nuts. Honestly, the only reason I stay is for convenience of not having to move my clients to another system.

Réponse de StyleSeat
The support response is very helpful .
I don't like all the extra fees

Réponse de StyleSeat
You rebook my clients that I have seen before as new clients and charge me extra me for booking them when in actuality there search for me because they have either spoken with me and I refer them to my online booking or they haven’t been in to see me in a while so they are searching to see if I’m still n the same place and still working . It sucks.

Réponse de StyleSeat
I don't like that you charge clients a booking fee while I'm also paying for the service. I can not select multiple of the same service with the same client for the contactless checkout. For example, am entire family comes in for haircuts. I can not select multiple children cuts and have to add it as a separate thing.

Réponse de StyleSeat
I actually really enjoy Styleseat, the thing is to understand the rules of how it woks. Styleseat does actually send me clients. But, I'm not fond of not being able to speak to a live representative from styleseat. I've thought about about leaving but, there is not another platform in the Houston area like Styleseat.

Réponse de StyleSeat
All things are great. Especially finding the right clients who need my services

Réponse de StyleSeat
It doesn’t really make the stylist more money however it does overcharge a client, While making style more money

Réponse de StyleSeat
Way too much control after you reach a certain point. My clients have automatic check out when some didn’t ask for it. The app don’t remember names you all listed so many clients and new clients and took 35 perfect of my payment as if you brung that client to me and I didn’t ask. The new adding services list is not good I should be able to look up what my services are without hassle. I don’t understand the money break down if I make 2000 dollars why are you sending 1000 one day and 2000 the next. When I open days I’m aware off they are closed off to clients. What I do like is that you all tell my clients I’m busy when I not!

Réponse de StyleSeat
Styleseat makes doing business easy. I love that I can create mass emails but I don’t like that I cannot edit the photos within the email and most of the pictures are cut off. I like that styleseat brings me new clients but I hate that styleseat lies about bringing me new clients. I’ve paid for google ads and I also offer a special discount for those clients and styleseat will charge me new client fees on people that they did not send to me and it’s costing me more money. I think styleseat should have a question box before new clients book that ask them “how did you find this professional” and have multiple options to select. That way styleseat can have an accurate view of how well their “marketing” is really working. There’s been times when I’ve given someone my link, they book, and styleseat says “we’ve brought you a new client”. NO YOU DID NOT! And I’m so frustrated with this part of the system and it’s the only thing that has me looking for a new system to use. I’ve been with styleseat almost 4 years now I pay the premium package, I pay all the fees, and I don’t mind paying for the clients that you actually send but the lying is extremely frustrating and expensive.

Réponse de StyleSeat
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.