Customer service was great! Guaranteed the right part for the job part was mailed out immediately upon confirmation of model and serial number that the part would fit! Don't be fooled by the imitators... Voir plus
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Parts arrived quickly. The original ice maker assembly I ordered was changed by staff (with my okay) based upon their research of my Subzero model and serial number. Unfortunately the ice machine elec... Voir plus
L'entreprise a répondu
Quick response from customer service to verify the proper replacement part number for our Wolf Speed Oven door hinge. Disappointed in Wolf that the original OEM hinge was clearly a poor design sinc... Voir plus
L'entreprise a répondu
Bayan at Sub Zero Parts was able to find and verify the correct parts for my Wolf Range. He got back to me in a timely manner with all necessary information. Very pleased with finding and receiving... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
Coordonnées de contact
4297 N Cotton Ln, 85340, Litchfield Park, Etats-Unis
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4,5
Excellent
118 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Customer service was great
Customer service was great! Guaranteed the right part for the job part was mailed out immediately upon confirmation of model and serial number that the part would fit! Don't be fooled by the imitators out there make sure you shop with the real deal and you're guaranteed satisfaction five stars all the way thank you
28 avril 2026
Avis spontané
Réponse de Subzeroparts
Thank you so much, Jim, for your thoughtful review. We truly appreciate your trust in our team. We are glad we could help confirm the correct part using the model and serial number and get it shipped out quickly. Thank you as well for recognizing the importance of choosing genuine Sub-Zero parts and reliable support. Your feedback means a lot to us.
Professional response
Professional response , asked me for the model number to confirm the right part which is great .
24 avril 2026
Réponse de Subzeroparts
Thank you for your review. We are very glad to hear that our team’s response was helpful and that confirming the model number helped ensure you received the correct part. We always want our customers to feel confident they are ordering the right genuine part for their appliance. We truly appreciate your support.
Very nice people to work with
Parts arrived quickly. The original ice maker assembly I ordered was changed by staff (with my okay) based upon their research of my Subzero model and serial number. Unfortunately the ice machine electrical connection did not match; neither did the manufacturer recommend adapter. Thus, i had to return the unit. Return policy is strict but Anastasia was extremely pleasant to work with. I should have followed my wife’s advice from the beginning and called a repair person!
3 mai 2026
Avis spontané
Réponse de Subzeroparts
Thank you so much for updating your review — we truly appreciate it.
We’re glad to hear that your overall experience with our team was positive, and it was a pleasure assisting you.
Thank you again for your understanding and kind words — it really means a lot to us.
Quick response from customer service
Quick response from customer service to verify the proper replacement part number for our Wolf Speed Oven door hinge. Disappointed in Wolf that the original OEM hinge was clearly a poor design since others have experienced the same failure I had. Given the replacement hinge is longer and a stronger metal design Wolf was aware of this issue.
Good to know that Subzero Parts provides great service since we may more issues in the future.
27 avril 2026
Avis spontané
Réponse de Subzeroparts
Thank you so much for your kind words — we truly appreciate your feedback!
We’re glad we could assist you in identifying the correct replacement part and help get your unit back in working order. We understand how frustrating recurring issues can be, and we always aim to provide the most reliable solutions available.
If you ever need assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Great service
I asked for help to find the correct part. Quick answer. Good communication. Product as described.
24 avril 2026
Réponse de Subzeroparts
Thank you so much for your kind words!
We’re happy to hear that you had a smooth experience and that the part worked as expected. It means a lot to us.
We’ll be here anytime you need assistance again!
Bayan at Sub Zero Parts was able to find and verify the correct parts for my Wolf Range
Bayan at Sub Zero Parts was able to find and verify the correct parts for my Wolf Range. He got back to me in a timely manner with all necessary information. Very pleased with finding and receiving the parts that I needed. Thank you!
20 avril 2026
Avis spontané
Réponse de Subzeroparts
Thank you so much for your kind words!
It was truly our pleasure to assist you in finding and verifying the correct parts for your Wolf range. We're glad everything arrived as expected and that the process was smooth for you.
Your feedback means a lot, and we really appreciate your trust. If you ever need help again, we’ll be happy to assist.
Réponse de Subzeroparts
Thank you for your feedback!
We’re glad to hear you received the correct part and everything worked out as expected. That’s always our goal.
We appreciate your support and are here anytime you need assistance again.
Réponse de Subzeroparts
Thank you for your feedback!
We’re glad to hear your part arrived successfully. If you need any assistance or have any questions, feel free to reach out—we’re always here to help.
I was happy to have someone actively…
I was happy to have someone actively seek out to confirm I ordered the correct part. They were very prompt in fulfilling my order once it was confirmed.
10 avril 2026
Réponse de Subzeroparts
Thank you for your kind feedback!
We’re glad to hear that our efforts to confirm the correct part and ensure a smooth process made a positive impact. Providing accurate parts and prompt service is always our priority.
We truly appreciate your support and are here anytime you need assistance again.
Réponse de Subzeroparts
Thank you for your feedback, and we’re sorry for the inconvenience this situation may have caused.
The part you ordered is not a commonly stocked item, and availability can change quickly. While we do our best to keep inventory updated, situations like this can occasionally occur. We always try to notify our customers as quickly as possible if an item becomes unavailable.
This part is expected to be back in stock in early May.
If you’re still interested, please feel free to reach out — we’ll be happy to assist you.
Customer Service Above all
fast shipping and what i like is that before they ship, they triple confirm that you are ordering the right part I wish all vendors did that instead of putting money first. A+++++++
9 avril 2026
Avis spontané
Réponse de Subzeroparts
Thank you so much for your kind words!
We truly believe that confirming the correct part before shipping is essential, and we’re glad you found that helpful. Your feedback means a lot to us.
We appreciate your support and look forward to assisting you again in the future!
Great communication
Great communication. They made sure I was getting the right part and got it sent right out.
10 avril 2026
Avis spontané
Réponse de Subzeroparts
Thank you for your feedback! We’re glad to hear that our communication and support helped ensure you received the correct part quickly. That’s exactly what we strive for.
We appreciate your trust and are always here if you need anything in the future.
Bayan T.
Bayan T.
Senior Customer Care Specialist is certainly outstanding.
I enjoyed and appreciated the hard work involved to locate and ship swiftly the parts required to repair my R304 Wolf range, 2011’ model.
Thank you.
Michael
28 janvier 2026
Réponse de Subzeroparts
Dear Michael,
Thank you very much for your kind words and for taking the time to share your experience.
We truly appreciate your feedback and are glad we could assist you in finding the right parts for your R304 Wolf range. It means a lot to know that our efforts made a positive difference.
If you ever need assistance again, we’ll be more than happy to help.
Problems with returning never opened parts
I ordered gaskets, and they took a long time to ship. I don't understand why I should pay for express delivery. I decided to return them without opening the box, but they haven't given me any clear answers about returning new, unopened parts. Wait for a decision—it's been two days and no one's responded to my emails.
26 mars 2026
Avis spontané
Réponse de Subzeroparts
Thank you for your feedback — we truly appreciate you bringing this to our attention.
We’d like to clarify that your return request had already been processed and a prepaid return shipping label was issued and sent to your email. We sincerely apologize for the delay — at times, increased request volume may affect response times, but we always make sure every case is resolved.
For transparency, certain parts (including gaskets) are not eligible for expedited shipping due to handling requirements. This is noted on the product page so customers can make informed decisions before placing an order.
At Sub-Zero Parts, our goal is to provide reliable parts and responsive support, and we’re always here to help every step of the way.
If there’s anything further we can assist you with, please don’t hesitate to reach out — we’ll be happy to help.
Expensive & Slow service
Customer service was great in confirming the part fit my freezer. Expensive and slow otherwise. Original order confirmation said it would be delivered in 5 days after they created the tracking number. They didn’t drop off the shipment to UPS for 5 days, so it’s really coming in 10 days.
9 mars 2026
Avis spontané
Réponse de Subzeroparts
Thank you for your feedback, Eric. We are glad our team was able to help confirm the correct part for your freezer, but we are sorry the shipping experience did not meet your expectations.
Your concern is understandable. While the order was prepared promptly, there was a delay before the package was physically handed over to UPS, and we understand how frustrating that can be when tracking does not update right away. Once UPS received the package, it continued through transit to delivery.
We appreciate you bringing this to our attention. Feedback like this helps us improve both our communication and order handling process.
I have a 30 year old sub zero fridge
I have a 30 year old sub zero fridge, still working great, just needed a new upper door hinge. I had excellent help in finding the right parts. The staff double checked with me, to make sure the door opening etc was correct before I placed the order. Shipped quickly. And now my fridge is like new!
2 mars 2026
Avis spontané
Réponse de Subzeroparts
Thank you so much, Karen, for your thoughtful review. We are glad we could help you find the correct upper door hinge for your Sub-Zero refrigerator and make sure everything matched before you placed the order. It means a lot to hear that the part arrived quickly and helped bring your fridge back to like-new condition. We truly appreciate your trust and support.
Super easy and fast service
Super easy and fast service. Everything was very well labeled so that I got the right part the first time. It arrived very quickly and fit exactly.
1 mars 2026
Avis spontané
Réponse de Subzeroparts
Thank you, Lanetta, for your kind feedback. We are very happy to hear that the process was easy, the part was clearly labeled, and everything arrived quickly and fit exactly as expected. Our goal is to make finding the right genuine part as simple and reliable as possible, and we really appreciate you taking the time to share your experience.
I ordered my part on the 25th of…
I ordered my part on the 25th of February and as far as I know 11 days later it still hasn't shipped. My credit card was charged immediately. There is no phone number anywhere on the website that I could find to contact customer service for a status report on the order
25 février 2026
Avis spontané
Réponse de Subzeroparts
Hello Barrett,
Thank you for your feedback, and we are sorry for the frustration.
Your order was not shipped because our team was trying to verify part compatibility before sending it. For your model and serial range, there are multiple very similar water valves, and we did not want to ship a part that might be incorrect.
We reached out to request additional information so we could confirm the correct part. Since that confirmation was not completed, we issued a full refund instead of sending a part that may not fit your unit.
Our team is available Monday through Friday and always works to help customers identify the correct part before shipment.
We are sorry again that this experience was frustrating.
Great service
Bayan was really good to work with, I made a mistake on part selection and he made it simple to rectify. I will use them again for sure.
2 mars 2026
Avis spontané
Réponse de Subzeroparts
Thank you for the great feedback!
We’re glad we could help resolve the issue and make the process easy after the part selection mistake. Our goal is always to support customers in finding the correct solution as quickly as possible.
We truly appreciate your trust and look forward to assisting you again whenever you need parts in the future.
It was easy to find the right part
It was easy to find the right part, order it, and I received the part promptly.
25 février 2026
Réponse de Subzeroparts
Thanks for taking the time to leave a review. We're pleased everything—from finding the part to receiving it—went smoothly for you.
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