Pretty easy to book and find the options I wanted. I did a comparison of booking directly and lift tickets and Sunweb were cheaper so it made it a more sensible option for 5 people. We met people la... Voir plus
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Easy to book. I have used Sunweb twice before. Great that ski passes are included and that equipment can be purchased when booking. Accommodation has been as described, clean and convenient.
L'entreprise a répondu
A plain vanilla booking is simple enough. Unfortunately the booking system is so inflexible, my buddy and I can not fly from different airports AND be on the same booking. Only solution is to book... Voir plus
L'entreprise a répondu
We've always had great experiences booking skiing through Sunweb. Super easy to book via the website for decent prices, and lift passes being included in the cost is a huge bonus. Handy to be able to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We specialise in ski holidays with one clear promise: lift passes are always included. That means you know the real cost of skiing upfront – no hidden extras, no surprises. As one of Europe’s largest ski tour operators, Sunweb offers access to hundreds of hand‑picked accommodations across the Alps, with flights available from more than 20 UK airports. Whether you’re travelling solo, with friends or as a family, our flexible packages let you easily add ski hire, lessons and transfers to create a holiday that fits your plans and budget. And with our flight packages to France your ski rental is included too. We stand out by combining competitive pricing with simplicity. Our easy‑to‑use website and app give you clear information before you travel and support while you’re away. For extra peace of mind, all our package holidays are ATOL and ABTA protected, and we offer optional flexible rebooking on many trips. Thousands of UK skiers choose Sunweb for our transparent pricing, wide choice of resorts and excellent value for money. If you want less stress, more skiing and a package that includes what really matters, Sunweb UK is the smart way to hit the slopes.
Lift passes are always included
Écrit par l'entreprise
- All of our ski holiday packages include a lift pass as standard
- It is important for Sunweb that your holiday is as carefree as possible. This is why we include lift passes with all of our ski holiday packages allowing you ski more and pay less! Including lift passes in the total price also means you don't need to expect any hidden costs when going through the booking process. With our colleagues exploring the Alps each year in search of the best destinations, we have personally created some the best value ski holiday packages with a lift pass included so that you can enjoy a snow-filled getaway without breaking the bank.
Ski rental and Ski pass included
Fly to France and your ski hire is included.
For those of you tired of lugging your skis all the way from the UK to the French Alps, worry no longer. Sunweb is currently offering bronze ski rental to everyone who books a flight package to France.
You will receive bronze skis, boots and ski poles which are perfect for kids and new skiers included in the price of your package. The equipment can be collected at the local Skiset shop at the destination.
Coordonnées de contact
83 Victoria Street , SW1H 0HW , London , Royaume-Uni
- + 442031708206
- info@sunweb.co.uk
- sunweb.co.uk
Lift pass always included
4,5
Excellent
1 k avis
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Last minute deal with some hiccups
We booked last minute so coukd not book transfer from airport as less than a week till we departed so had to make own arrangements which were easy enough as booked a train online but the taxi from train station was extortionate as we had no alternative and probably cost as much as the whole transfer from Geneva would have cost if arranged through Sunweb so would not book last minute again !
The only other thing was we had to pay for helmets when we thought we had hired all ski equipment which again was extortionate. So definitely some disadvantages of booking last minute as no rep at hotel and we missed our ski lessons a the next day as did not know where to go for equipment or ski lessons! However, everything else spot on & we were really happy with ski location & hotel so had a great week
28 mars 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear Wendy,
Thank you for your review and feedback.
I am sorry to hear that not everything went as expected during your holiday. https://service.sunweb.com/en/support/solutions/articles/103000196144-are-transfers-included-with-flight-packages-
Unfortunately, it is not possible to book transfers with us when you book a last minute holiday in less than a week. Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196144-are-transfers-included-with-flight-packages-] When you book your flight holiday outside the week before your departure it is possible to add transfers as an extra.
As there are no contact details available, I am not able to contact you to check what you had booked. Depending on destinations we do offer helmet hire as an extra, when this is offered for your destination you can upgrade it in your booking steps/My account as an extra. Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000215864-what-kind-of-equipment-can-i-hire-through-sunweb-] We do not have reps in each destination/hotel, we do have always our reps available by phone/chat and e-mail during your holiday for assistance. Before your holiday starts you receive your travel documents with the vouchers for ski hire and skilessons, where the addresses are mentioned in the documents. Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000207476-can-i-add-or-change-ski-equipment-ski-lessons-or-a-lift-pass-] I am sorry to hear that you were not aware of this. We strive to provide as much as clear information as possible for your holiday.
I am happy to hear that you had a great week.
Please do not hestitate to contact us when you have any questions, happy to assist you and check your booking for you.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
HB ski hotel in Montalbert Le Plagne.
We booked a budget HB ski hotel in Le Plagne. It was easy to book for just 6 days and was clean and simple, nothing special. Great location, and although food quality was variable, overall it was a good value, great value ski base.
27 mars 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear Ian,
Thank you for your 5-star review.
Happy to hear that you had a good experience with our services and a great holiday.
Hopefully we can welcome you back again at one of our beautiful destinations.
Wishing you a great day.
Kind regards,
Michelle
Team Webcare Sunweb
We stayed at Alpenhof wellness and spa Flachau
I honestly don’t know where to start. We booked with Sunweb who are amazing and we stayed at Hotel Alpenhof in flachau the best hotel we have ever stayed in. It couldn’t have been any better, it was faultless. The spa facilities, the hotel rooms, the swimming pools, in fact the whole wellness area, everything.
The food is great too.
What’s even better and I didn’t think anything could have been better at this incredible hotel, is all the staff apart from 1 member, we found utterly amazing, I just want to give a massive thank you to all the staff who are fantastic but especially Miha and Petra and another really nice lady but unfortunately I didn’t get her name. I want to say you are very lucky to have them as your staff, utterly amazing, they went above and beyond and was so nice, welcoming and helpful in everything we asked, in fact absolutely incredible. 5 🌟.
We will be back, trust me. Don’t hesitate if you’re going to Flachau, book this incredible amazing hotel. Thank you for making our stay so memorable and fantastic, I will never forget this amazing holiday.
4 avril 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear Nadine,
Thank you for your great 5-star review.
Happy to hear that you had an amazing time in Flachau.
Hopefully we can welcome you back again to Flachau or one of our other destinations.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare.
very helpful whey phoned
very helpful when phoned (someone answered)
well organised all went well
would use again
27 mars 2026
Réponse de Sunweb.co.uk
Dear Kees,
Thank you for your 5-star review.
Happy to hear that you had a good experience with our services.
Wishing you a great holiday,
Kind regards,
Michelle
Team Webcare Sunweb
Staff at reception were very helpful…
Staff at reception were very helpful and welcoming. The booking process was very efficient. Everything was like clockwork.
24 mars 2026
Réponse de Sunweb.co.uk
Dear Kay,
Thank you for your great 5-star review.
Happy to hear that you had a good experience with our services.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
First time skiing holiday for the kids
Can’t really fault the whole holiday!
Hotel was basic but clean, only convenience missing from the room was a kettle.
Food was good, ski rental was in the building, close to the slopes, made for a very cost effective skiing holiday
29 décembre 2025
Réponse de Sunweb.co.uk
Dear Francesca,
Thank you for your 5-star review.
Happy to hear that you had a good experience during your holiday.
Hopefully we can welcome you again at one of our great destinations.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
Easy to book and quick responses on…
Easy to book and quick responses on enquiry
Prompt emails
Good price
22 mars 2026
Réponse de Sunweb.co.uk
Hello Ralph Morton,
Thank you for this 5 star review.
We are happy to read that you are satisfied with our booking process, prices and customer service.
Thank you for booking with Sunweb.
Kind Regards,
Team Sunweb UK
Great experiences with Sunweb
We've always had great experiences booking skiing through Sunweb. Super easy to book via the website for decent prices, and lift passes being included in the cost is a huge bonus. Handy to be able to book everything from flights, transfers, accommodation, and ski hire in 1 package. Everything is efficiently sorted via printable 'vouchers' which you just show when you arrive at the resort/ski shop/lift pass office etc. Highly recommend!
28 mars 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear Molly,
Thank you for your 5-star review.
Happy to hear that you had a good experience with our services and had a great holiday.
Hopefully we will see you back again at one of our beautiful destinations.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
Réponse de Sunweb.co.uk
Dear John,
Thank you for your great 5-star review.
Happy to hear that you had a good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Great price, great app
Great price, the app provided all information we needed. The instructions for picking up lift pass, ski equipment and ski lesson arrangements were all clear and went without any issues. So easy. The transfers were well organised. The hotel was far better than the pictures showed. We had a fabulous ski holiday. We had a great experience with Sunweb and will use them again.
21 mars 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear H A
Thank you for your great 5-star review.
Happy to hear that you had a great experience with our services and during your holiday.
Hope to see you back again at one of our beautiful destinations.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
Always easy app to use and competative…
Always easy app to use and competative prices for different resorts and levels of comfort. Excellent value .
Transfers could be a little more competative in terms of price. A positive experience over many years.
21 mars 2026
Réponse de Sunweb.co.uk
Hello Michael Houlgate,
Thank you for this 5 star review.
We are pleased to hear that you are satisfied with our range of packages and value for money.
It is also great to read that you find our app easyjet to use.
Our transfers are an optional charged add on for flight packages, and the prices are based on our contract with the transfer company.
We appreciate your feedback.
Kind Regards,
Christine
Team Sunweb UK
Sunweb ease of booking
Sunweb ease of booking, little reluctant normally to book without talking to a human, but it was easy.
The hotel VAYA Fieberbrunn, Austria, was Just fantastic, food great, could not fault, even the short walk to the bottom of the ski slope, about 7 minutes, was not a problem, even with a short hill to climb.
Definitely go again to this location and book through Sunweb.
23 mars 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear Malcolm,
Thank you for your 5-star review.
Happy to hear that you had a great holiday in Austria and that you had a good experience with our services.
If you have any questions you can always contact our contact center by phone or whatsapp at +442031708206
Hopefully we will see you back again at one of our great destinations.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
They cheat people and cheat at their expense
Warning – strongly not recommended!
I was misled by Sunweb when booking a stay at Résidence Terresens Le Snoroc. I paid extra for a higher standard room but received a very small room with a sofa bed instead of a proper bed.
There was no basic furniture (not even a wardrobe or cabinet), and the bedding was stored in an unacceptable place, between kitchen pots and cleaning products – absolutely shocking conditions.
Customer service was rude and completely unhelpful.
Be careful – what is advertised does not match reality.
29 mars 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear Gabriel,
Thank you for sharing your experience – both positive and negative feedback is very important to us.
We are sorry to hear that your stay did not meet your expectations, and we truly appreciate you taking the time to let us know. Your feedback helps us improve our service.
If you haven’t already done so, we kindly ask you to submit a formal complaint via our customer service so we can investigate this matter further and provide you with a more detailed response.
Sunny regards,
Team Sunweb
Réponse de Sunweb.co.uk
Dear Sir/Madam,
Thank you for your 5-star review.
Happy to hear that you had a good experience with our services.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb.
Réponse de Sunweb.co.uk
Dear Michael,
Thank you for your feedback.
Sorry to hear that you had this experience during your holiday.
As there are no contact details available from you, I am not able to contact you. If you want to make a complaint you can fill out this form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-] our Aftercare department can assist you with this.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
I discovered Sunweb when researching…
I discovered Sunweb when researching for a holiday for march 2025. They were definitely good value with lift pass included.
When booking my winter 2026 trip I couldn't go past Sunweb. I arrived home on a Saturday and on the Sunday I again booked a Sunweb for two weeks later. I have been researching 2027 ski holidays and the more expensive competition out there means it will most likely be Sunweb again.
28 mars 2026
Avis spontané
Réponse de Sunweb.co.uk
Dear Alan,
Thank you for your review.
Great to hear that you had good experiences with our services.
Hopefully we can welcome you back again next winter at one of our destinations.
Wishing you a great day.
Kind regards,
Michelle
Team Webcare Sunweb
Sunweb 1st timer : Outcome = Top Drawer
Never having used Sunweb before I was not sure what to expect as I usually book everything myself separately.
They are very very good. We had a great time in Les Sybelles, skiing was excellent, equipment very good (we upgraded) and accommodation was ideally located. They responded to my questions and concerns promptly.
31 janvier 2026
Réponse de Sunweb.co.uk
Dear Ian,
Thank you for your great 5- star review.
Great to hear that you had good experience with our services and a lovely holiday.
Hopefully we can welcome you back again to one of our destinations.
Wishing you a lovely day,
Kind regards,
Michelle
Team Webcare Sunweb
skiing Austria
easy booking, flights to Innsbruck with luggage included and reserved seats; excellent trasfers, high quality hotel with outstanding food and great facilities
20 janvier 2026
Réponse de Sunweb.co.uk
Dear GPM,
Thank you for your great 5-star review.
Happy to hear that you had a great holiday!
Hopefully we see you back again to one of our destinations.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
Does what it says
10 février 2026
Réponse de Sunweb.co.uk
Dear Jason,
Thank you for your review.
Happy to hear that you had good experience with our services.
Wishing you a great holiday.
Kind regards,
Michelle
Team Webcare Sunweb
Easy booking great value
24 février 2026
Réponse de Sunweb.co.uk
Dear Dainick,
Thank you for your great 5-star review.
Happy to hear you had good experience with our services.
Wishing you a lovely day.
Kind regards,
Michelle
Team Webcare Sunweb
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