Superior Hair Extensions Avis 

642
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great service and communication. They didn't have the shade in stock that I needed, but kept in touch regarding when they will receive their order. And offered alternative options. Really happy and hi... Voir plus

Noté 5 sur 5 étoiles

Superior Hair Staff are very helpful when talking to them directly when asking for advice with recommendations if you have any concerns and give great ideas to resolve. My Superior Hair colour is H... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great service from the girls in the Symonds St shop. They took a lot of care over choosing the right colour match for me and then, when I actually ordered the wrong one online, they sorted the exch... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I can't thank the team at Superior Hair enough. The staff are truly amazing—gentle, caring, and exceptionally skilled in their work. I visited to purchase a wig, as I’m currently undergoing cancer tre... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Fournisseur d'extension de cheveux
  2. aussi dans
  3. Grossiste
  4. Magasin de perruques
  5. Perruquier
  6. Salon de coiffure

À propos de Superior Hair Extensions

Écrit par l'entreprise

Founded in 2003. Superior Hair has made a reputable name across New Zealand in supplying the highest quality hair extensions that are simple to use at the lowest value!

At Superior Hair NZ, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 40+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!

Our Superior Hair products are stocked in over 6000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!

We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer Same-day shipping on orders made before 2pm (Mon-Fri NZ)

We stand by our moral code of Sustainably made and ethically sourced products.

SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
SHOP ALL COLLECTIONS

Online Colour Matching Services

Écrit par l'entreprise

Super Fast & Free Colour Matching!
Email us at purchase@superiohair.co.nz to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!

Overnight Shipping

Fast Delivery Services!

Fast Delivery Services!
Same-day shipping on orders made before 2pm (Mon-Fri NZ) Saturday Delivery optional!

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

642 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 81 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(642)

139 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great service and communication

Great service and communication. They didn't have the shade in stock that I needed, but kept in touch regarding when they will receive their order. And offered alternative options. Really happy and highly recommend! Great quality of hair and speedy delivery service.

12 octobre 2026
Noté 5 sur 5 étoiles

Superior hair you’ve done it again…

Superior hair you’ve done it again excellent service fast delivery and beautiful lush hair extensions

2 octobre 2026
Avis spontané
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Réponse de Superior Hair Extensions

Thank you so much for your amazing review! ✨🥰 We’re absolutely thrilled to hear we’ve impressed you once again with our excellent service, fast delivery, and beautiful, luxurious hair extensions! ❤️ Your continued trust and support mean the world to us, and we look forward to helping you again with your next order!

- Superior Hair Extensions

Noté 5 sur 5 étoiles

Great service from the girls in the…

Great service from the girls in the Symonds St shop.
They took a lot of care over choosing the right colour match for me and then, when I actually ordered the wrong one online, they sorted the exchange.
Product arrived promptly and looks great.
I can't wait to try it out.

23 septembre 2026
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Réponse de Superior Hair Extensions

Thank you so much for your wonderful review! ✨🥰 We’re so happy to hear our Symonds Street team helped you find the perfect colour match and made the exchange process easy when you needed a different shade. It’s great to know your order arrived promptly and looks beautiful! ❤️ We hope you absolutely love wearing your new hair!
- Superior Hair Extensions

Noté 1 sur 5 étoiles

Awful and bulky

These hair extensions are not "seamless" at all. The tape is thick and bulky. I've had to take them out after one day. I'm going back to my other brand I usually use after deciding to give these ones a try and now completely wasting my money.

29 septembre 2026
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Réponse de Superior Hair Extensions

Hey there Mel,
We’re sorry to hear the Seamless Tape-Ins weren’t the right fit for you.
We do want to clarify the comments around them being “thick and bulky”, as our Seamless Tape-Ins were specifically developed with a smaller, finer adhesive band than the traditional wider tape styles. We previously used the older-style wider bands in our own salon and moved away from them specifically because they were bulkier and more visible in the hair.
This is also our most popular semi-permanent extension method. We’ve sold over 6,000 units in the past six months alone, and #18/613, the shade purchased, is currently our top-selling shade. Feedback describing this product as thick or bulky is therefore very unusual for us.
We completely respect that everyone has their own preference, particularly when changing from a brand or tape construction they are already accustomed to. However, we did feel it was important to provide some context, as the finer and more discreet construction is one of the key reasons our Seamless Tape-Ins are so popular.
We’re sorry they weren’t personally suited to you and wish you all the best :) Thanks

Noté 5 sur 5 étoiles

Ponytail Extension

Unfortunately I orerederd the wrong ponytail colour for my hair. But the return process was easy and a refund was issued asap. I would recommend Superior Hair Extensions 💞💕

20 septembre 2026
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Réponse de Superior Hair Extensions

Thank you so much for your lovely review! ✨🥰 While we’re sorry the ponytail colour wasn’t quite the right match, we’re so happy to hear the return and refund process was quick and easy for you. ❤️ Your recommendation means so much to us, and we hope we can help you find the perfect colour next time! 💕💞
- Superior Hair Extensions

Noté 4 sur 5 étoiles

Great Bun extension

Great extensions and information.
The elastic stretches a bit quickly but you can still use bobby pins easily to hold in place

11 juin 2026
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Réponse de Superior Hair Extensions

Thank you so much for your lovely review, Lydia! ✨🥰 We’re so happy to hear you’re enjoying your extensions and found the information helpful. We also really appreciate your feedback regarding the elastic and will be sure to pass this along to our team. ❤️ It’s great to hear that bobby pins have worked well for keeping everything comfortably in place!

- Superior Hair Extensions

Noté 5 sur 5 étoiles

Superior Hair Staff are very helpful…

Superior Hair Staff are very helpful when talking to them directly when asking for advice with recommendations if you have any concerns and give great ideas to resolve.
My Superior Hair colour is Hazelnut. I have a butterfly weft and invisi tape ins which are amazing.
Shez

1 septembre 2026
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Réponse de Superior Hair Extensions

Thank you so much for your beautiful review, Shez! ✨🥰 We’re so happy to hear our team has been helpful with recommendations and finding solutions whenever you’ve needed advice. It’s also wonderful to know you’re loving your Hazelnut Butterfly Weft and Invisi Tape-Ins! ❤️ We truly appreciate your continued support and look forward to helping you again in the future!

- Superior Hair Extensions

Noté 3 sur 5 étoiles

Customer Service Excellece

Sometimes, your experience is not what you expected, but it is how that is fixed that determines the review
Customer Service were lovely, very efficient in resolving my issue, and on that basis, i've changed my review to reflect this
The product wasn't a solution for me, but it might be for you, so don't be afraid to try it.

10 septembre 2026
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Réponse de Superior Hair Extensions

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your disappointment.

We take concerns regarding the condition, packaging, and quality of our products very seriously. Our extensions are made from 100% human Remy hair, so we'd like the opportunity to investigate and resolve the concerns you've raised.

We have already reached out to you via email regarding this matter, but unfortunately, we haven’t yet received your response. Please reply to our email so we can continue assisting you directly and work together toward an appropriate resolution.

Your satisfaction is very important to us, and we genuinely want to resolve this matter for you. We hope to hear from you soon so we can address your concerns properly. ❤️

- Superior Hair Extensions

Noté 5 sur 5 étoiles

Balayage highlights no damage

Arrived really quickly and the hair is great quality. No difficulty blending into my natural hair. I got extensions with balayage so I didn’t need to colour damage my own hair and it looks amazing!

2 septembre 2026
Noté 1 sur 5 étoiles

Ponytail hair extensions 20inch

I purchased 20inch ponytail hair extension, didn't suit my hair type (fine hair), reached out to Superior Hair, they were great to deal with, they recommended clip in hair extensions, 16inch I choose. I also received messy bun with promotion they had at the time. Happy with the out come and clip in hair extensions are easier to get into my hair. Thanks Superior Hair Extensions recommend your services.

31 août 2026
Noté 5 sur 5 étoiles

Amazing service

Amazing service, such a speedy delivery 👏 Quality hair topper , great realistic hair toning..highly recommend!

27 août 2026
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Réponse de Superior Hair Extensions

Thank you so much for your amazing review, Vanessa! ✨🥰 We’re thrilled to hear you had a great experience with our service and speedy delivery, and that you’re loving the quality and realistic tones of your hair topper. ❤️ Your recommendation means so much to us, and we look forward to helping you again in the future!

- Superior Hair Extensions

Noté 5 sur 5 étoiles

Quility hair and durable..

Quility hair and durable... it stays nice after years, as if you just bought it. Very impressed.

25 août 2026
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Réponse de Superior Hair Extensions

Thank you so much for your amazing review! ✨🥰 We’re thrilled to hear you’re so impressed with the quality and durability of our hair, especially knowing it continues to look beautiful even after years of use! ❤️ Your support means so much to us, and we look forward to helping you again in the future!

- Superior Hair Extensions

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