Thought I needed to make a claim on the extended warranty part of my insurance. Spoke to a very helpful lady and within minutes if my call had the email she promised asking the questions they needed... Voir plus
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Lisez les avis des autres
I have 2 policies with Surewise Insurance being disabled. Firstly their prices are absolutely reasonable and not expensive. If your direct debit doesn't go through, they give you a grace period befo... Voir plus
L'entreprise a répondu
I have just insured my motorised wheelchair with Surewise. They were very helpful and informative and no thing I asked was any bother. Great customer service and the lady was very pleasant and easy to... Voir plus
L'entreprise a répondu
I’ve had a really great experience with Surewise for my care business insurance as a sole trader. The whole process was straightforward and stress-free, and the team were friendly, helpful, and qu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- Compagnie d'assurance invalidité
- Compagnie d'assurance habitation
- Courtier d'assurances
- Compagnie d'assurance de mobilité
- Compagnie d'assurance d'entreposage
À propos de Surewise
Écrit par l'entreprise
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Écrit par l'entreprise
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Coordonnées de contact
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, Royaume-Uni
- 01268 200020
- customerservices@surewise.com
- surewise.com
4,8
Excellent
14 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Easy to use and trustworthy
Polite - professional staff easy to communicate with and helpful where and when they can be.
4 avril 2026
Réponse de Surewise
Dear Michael,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Nice helpful people
Using on the website, but once I spoke to one of the people on the phone, it was all sorted out
10 avril 2026
Réponse de Surewise
Dear Anthony,
Thank you for taking the time to leave us a review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Good value quick service and pleased…
Good value quick service and pleased with the cover
11 avril 2026
Réponse de Surewise
Dear Alan,
Thank you for leaving us a 5 star review!
We are thrilled to hear you had a great experience.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Réponse de Surewise
Dear Karen,
Thank you for sharing your feedback with us!
We’re thrilled to hear that you found your mobility policy to be great value for money. Your satisfaction is our priority, and we’re pleased to know we met your expectations.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Réponse de Surewise
Dear Graham,
Thank you for taking the time to leave us a review!
We always aim to keep things clear and easy to understand, so it’s great to hear that you had a positive experience.
Kind Regards,
Lilie
Surewise
Réponse de Surewise
Dear John,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
There was no customer experience…
There was no customer experience because It was all done online in fact I couldn’t find a phone number to ask about something on the insurance.
11 avril 2026
Réponse de Surewise
Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations.
While many of our services are available online for convenience, we completely understand that sometimes speaking to someone directly is preferred. Our team is available by phone on 01268 200 020, and we’d be happy to assist with any questions you may have.
Our opening hours are:
Monday to Thursday: 9:00am – 5:00pm
Friday: 9:00am – 4:00pm
We also attempted to contact you to discuss your concerns, but unfortunately were unable to reach you. Please feel free to get in touch with us at a time that suits you, and we’ll be happy to help.
We appreciate you bringing this to our attention and will continue working to make our contact options clearer and more accessible.
Kind regards,
Macy
Surewise
Réponse de Surewise
Dear Graham,
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Lilie
Surewise
Fast quick and knowledgeable service .
10 avril 2026
Réponse de Surewise
Dear Alan,
Thank you for leaving us a 5 star review!
We are delighted to hear that your experience with us was simple and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewis
I had a great overall experience.
2 avril 2026
Réponse de Surewise
Dear Terrance,
Thank you for leaving us a 5 star review!
We are thrilled to hear you had a great experience.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Réponse de Surewise
Dear Margaret,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Lilie
Surewise
Quick response and helpful agent.
2 avril 2026
Réponse de Surewise
Dear Alan,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Lilie
Surewise
Not very helpful
Not very helpful to say that they wanted me to do all of the legwork regarding an accident that damaged my powerchair, I still haven't resolved the repair quotation or an engineers report as I can't find anyone reputable to carry out the work, they all want money upfront and I can't afford to do that, despite me loosing confidence in these people who are still taking the monthly payments out of my account and my powerchair remains unusable.
I have two powerchairs insured with Surewise, and talking to other people regarding having insurance, I find out that it's not a legal requirement, so I am having serious thoughts about cancelling both policies with them as it's money down the drain.
21 août 2025
Réponse de Surewise
Dear Paul,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it must be to be without your powerchair and to have difficulty arranging an inspection.
In order to assess any claim, insurers do require an independent engineer’s report or quotation to confirm the damage and appropriate next steps. We appreciate that arranging this can sometimes be challenging, particularly for more specialist equipment.
Your claim can be reopened at any time once the required documentation is available. In the meantime, we would recommend contacting the manufacturer of your powerchair, as they are often best placed to advise on qualified engineers familiar with the equipment.
Where possible, we are also happy to help point customers in the direction of suitable engineers, and any reasonable inspection or call-out costs can typically be considered as part of a claim.
Kind regards,
Macy
Surewise
Very easy to navigate the web site and…
Very easy to navigate the web site and fill in the amount of insurance cover that you need
9 avril 2026
Réponse de Surewise
Dear Steve,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Amanda
Surewise
Great service at a very good price.
2 avril 2026
Réponse de Surewise
Dear Mark,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our service and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Amanda
Surewise
Réponse de Surewise
Dear John,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Amanda
Surewise
5Star mobility insurance!
Been with this company for 5 years and have been pleased so far with their service,never put their prices up which is excellent for the customer.
8 avril 2026
Réponse de Surewise
Dear Derek,
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we’re delighted to hear your positive comments about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Amanda
Surewise
The phone call went smoothly and was…
The phone call went smoothly and was straight forward...resulted in the outcome I wanted. They were friendly with a willingness to help
1 avril 2026
Réponse de Surewise
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Amanda
Surewise
Auto renew makes it easy
Auto renew makes it easy. You can manage the auto renew as reassurance.
8 avril 2026
Réponse de Surewise
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Cherry
Surewise
Réponse de Surewise
Dear Michael ,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
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