Thought I needed to make a claim on the extended warranty part of my insurance. Spoke to a very helpful lady and within minutes if my call had the email she promised asking the questions they needed... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I have 2 policies with Surewise Insurance being disabled. Firstly their prices are absolutely reasonable and not expensive. If your direct debit doesn't go through, they give you a grace period befo... Voir plus
L'entreprise a répondu
I have just insured my motorised wheelchair with Surewise. They were very helpful and informative and no thing I asked was any bother. Great customer service and the lady was very pleasant and easy to... Voir plus
L'entreprise a répondu
I’ve had a really great experience with Surewise for my care business insurance as a sole trader. The whole process was straightforward and stress-free, and the team were friendly, helpful, and qu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- Compagnie d'assurance invalidité
- Compagnie d'assurance habitation
- Courtier d'assurances
- Compagnie d'assurance de mobilité
- Compagnie d'assurance d'entreposage
À propos de Surewise
Écrit par l'entreprise
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Écrit par l'entreprise
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Coordonnées de contact
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, Royaume-Uni
- 01268 200020
- customerservices@surewise.com
- surewise.com
4,8
Excellent
14 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No long wait on the phone
No long wait on the phone. Answered by a polite and friendly person.
30 mars 2026
Réponse de Surewise
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Réponse de Surewise
Dear Mary,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Helpful polite explaining well.
31 mars 2026
Réponse de Surewise
Dear Paul,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Réponse de Surewise
Dear Mr Hughes,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Fantastic company to deal with
Fantastic company to deal with
25% less than a latest quite
31 mars 2026
Réponse de Surewise
Dear Susan,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Clarification of Policy
I rang up today to clarify the policy with outdoor storage containers. I spoke to Allison who couldn't answer my question initially but we scheduled a call back later on. Allison rang me back after chatting to a different internal team and went above my initial question. I got the clarification I was seeking and all my other concerns/questions were listened to and answered accurately. A very humanising pleasurable customer service experience in the world of AI.
7 avril 2026
Avis spontané
Réponse de Surewise
Dear Jonny,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Réponse de Surewise
Dear Glynis,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Réponse de Surewise
Dear Paul,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Excellent service all round
5 avril 2026
Réponse de Surewise
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
Réponse de Surewise
Dear Ann,
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive comments about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
You do what you say you will do when…
You do what you say you will do when you say you'll do.
4 avril 2026
Réponse de Surewise
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
Réponse de Surewise
Dear Sonya,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Very easy to use
Very easy to use. Exactly what you want and simple to navigate. Price is very good.
4 avril 2026
Réponse de Surewise
Thank you for taking the time to leave us a review!
We’re thrilled to hear that our online quoting process was helpful and allowed you to find an affordable option that suits your needs.
Should you require any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
Storage Insurance
I got a competitive priced quote for my storage insurance and the website was very easy to use.
I've been with them for several years and will continue to use them.
4 avril 2026
Réponse de Surewise
Dear Parul,
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we're thrilled to know you've had a positive experience with our services.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Macy
Surewise
Réponse de Surewise
Dear Elizabeth,
Thank you for your kind review!
We’re thrilled to hear that you found our renewal process easy and straightforward. We strive to make everything as seamless as possible for our customers, and your feedback reassures us that we’re on the right track.
If you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
you did what I wanted without problems
you did what I wanted and got me insured with out any hassle thankyou
3 avril 2026
Réponse de Surewise
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
False information on site
On your site you says if you have no service record
Your still clovered that's a lie false information
26 janvier 2026
Avis spontané
Réponse de Surewise
Dear Mr Pfaff,
Thank you for taking the time to leave a review.
We are sorry to hear that you feel this way, however we would like to clarify that the annual servicing requirement does not apply to all of our mobility scooter policies.
This condition is specific to our optional Extended Warranty add-on, and is outlined within the policy acceptance criteria, which all customers are required to read and agree to before their policy is taken out. We would also like to note that this is an industry standard requirement for mobility scooter warranty cover.
If you would like to discuss this further, please don't hesitate to get in touch with our team on 01268 200 020 or at customerservices@surewise.com.
Please note that our customer service team is currently closed for the bank holiday weekend and will reopen on Tuesday the 7th April.
Kind regards,
Tessa
Surewise
Réponse de Surewise
Dear Elizabeth,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
I am having a great experience
I am having a great experience. The support and handling of customers is awesome.
26 mars 2026
Réponse de Surewise
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Macy
Surewise
Easy to join online and very…
Easy to join online and very competitive price for insuring my storage. Able to speak to someone on telephone about products. Ver professional and supportive.
17 mars 2026
Réponse de Surewise
Thank you for the wonderful review!
Your satisfaction is our priority, so we appreciate positive feedback that spurs our team to maintain excellent customer service.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
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