Thought I needed to make a claim on the extended warranty part of my insurance. Spoke to a very helpful lady and within minutes if my call had the email she promised asking the questions they needed... Voir plus
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Lisez les avis des autres
I have 2 policies with Surewise Insurance being disabled. Firstly their prices are absolutely reasonable and not expensive. If your direct debit doesn't go through, they give you a grace period befo... Voir plus
L'entreprise a répondu
I have just insured my motorised wheelchair with Surewise. They were very helpful and informative and no thing I asked was any bother. Great customer service and the lady was very pleasant and easy to... Voir plus
L'entreprise a répondu
I’ve had a really great experience with Surewise for my care business insurance as a sole trader. The whole process was straightforward and stress-free, and the team were friendly, helpful, and qu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence d'assurance
- Compagnie d'assurance invalidité
- Compagnie d'assurance habitation
- Courtier d'assurances
- Compagnie d'assurance de mobilité
- Compagnie d'assurance d'entreposage
À propos de Surewise
Écrit par l'entreprise
Insurance You Can Trust
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Écrit par l'entreprise
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Coordonnées de contact
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, Royaume-Uni
- 01268 200020
- customerservices@surewise.com
- surewise.com
4,8
Excellent
14 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I renewed my lock up insurance and…
I renewed my lock up insurance and Amanda was extremely polite and very helpful on the phone and made the process very simple. 5 stars just for her.
1 avril 2026
Réponse de Surewise
Dear Stephen,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Réponse de Surewise
Dear Helen,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Macy
Surewise
I found the whole process was extremely…
I found the whole process was extremely wonderful.
I actually managed to speak to a member of staff who was extremely helpful and supportive.
These qualities are extremely valuable and that is why I have recommended them to all my friends and family.
Thank you so much for everything.
25 mars 2026
Réponse de Surewise
Dear Lenka,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Macy
Surewise
Professional and reasonably priced
Professional and reasonably priced. I used them for lockup insurance and they were a lot cheaper than others.
17 février 2026
Réponse de Surewise
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Automatically renewed the policy &…
Automatically renewed the policy & payment went through with no problem. All paperwork arrived by email one happy bunny
1 avril 2026
Réponse de Surewise
Dear Jackie,
Thank you for leaving us a 5 star review!
We are thrilled to hear you had a great experience.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Réponse de Surewise
Dear Stu,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
A human ear and voice to talk to ….
I used the good old fashioned ‘ telephone ‘ ….. some may not remember these ? However ….. after only a very short and informative ‘ press 1…. Press 2, I immediatly got to speak to a very polite , informative help person . Was able to conduct my whole transaction this way .
1 avril 2026
Réponse de Surewise
Dear Bernard,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you
received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Sofia
Surewise
Réponse de Surewise
Dear Michael,
Thank you for leaving us a 5 star review!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Sofia
Surewise
Fantastic company
Surewise are a great company and I’ve been with them multiple years for my mobility scooter Insurance which they auto renew so it’s no hassle for me .
24 mars 2026
Réponse de Surewise
Dear Dave,
Thank you for your feedback!
We're pleased to hear that your renewal process was simple and hassle-free. Our aim is to provide seamless experiences for our customers, and we're glad we could deliver that for you.
If you have any further questions or needs, feel free to let us know.
Kind regards,
Ellie
Surewise
Réponse de Surewise
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and are satisfied with your user experience with us.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
Couldn’t complete purchase as the page…
Couldn’t complete purchase as the page got stuck on the payment
Waited about 10 minutes
So wasn’t sure if I had purchased or not
Ended up having to do it by phone
Which turned out to be the better option
30 mars 2026
Réponse de Surewise
Dear Paula,
Thank you for your feedback, and we’re very sorry to hear about the issue you experienced during the payment process.
We understand how frustrating it must have been not knowing whether your purchase had gone through after waiting, and we apologise for the inconvenience caused. This issue has now been flagged with our team for investigation.
We’re glad to hear that you were able to complete your purchase over the phone, and we appreciate your patience.
Thank you again for bringing this to our attention.
Kind regards,
Macy
Surewise
Very easy to negotiate and good price
21 mars 2026
Réponse de Surewise
Dear Veronica,
Thank you for taking the time to leave a review.
We’re pleased you were satisfied with our product and appreciate your positive feedback on our prices!
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Ellie
Surewise
Very easy to fill the form in
Very easy to fill the form in, thankfully
Had to query one thing and rang them up, very nice lady answered my query perfectly.
Very friendly and very professional.
Would have no hesitation in recommending this company,
Thank you x
27 mars 2026
Réponse de Surewise
Dear Sherry,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Ellie
Surewise
Excellent service
Excellent service. My hubby had his mobility scooter stolen from outside his gp's surgery after being rushed to hospital. Surewise dealt with us amazingly, nothing was to much trouble for them & were very polite & courteous and have subsequently settled the clai
Absolutely brilliant & many thanks.
31 mars 2026
Avis spontané
Réponse de Surewise
Dear Cheryl,
Thank you for taking the time to leave us a 5-star review!
We’re pleased to hear that our team was able to assist you efficiently with your claim. Your satisfaction is important to us, and we’re glad we could help.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Ellie
Surewise
Whilst my email query was addressed
Whilst my email query was addressed, trying to speak to an agent was impossible.
Multiple attempts to call were never picked up. This was exasperating.
In this digital age, speaking with someone provides customer reassurance, rather than relying on the customer service agent to get back when it’s convenient for them.
30 mars 2026
Réponse de Surewise
Dear Susan,
Thank you for your feedback. We’re pleased to hear that your email query was addressed, but we’re very sorry to learn about your experience when trying to reach us by phone.
At the time of your calls, our lines were experiencing an unusually high volume of enquiries, which unfortunately led to longer wait times and missed calls. We completely understand how frustrating this must have been, especially when you were seeking immediate reassurance.
We truly value the importance of speaking directly with a member of our team and appreciate your patience, as well as your honest feedback.
Thank you again for bringing this to our attention.
Kind regards,
Macy
Surewise
Réponse de Surewise
Dear Donna,
Thank you for taking the time to leave your feedback.
We are pleased to hear that you found the purchase process easy to follow.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Ellie
Surewise
Excellent service from SUREWISE
Excellent service from SUREWISE, wouldn’t use any other company. Consistent professional customer service.
29 mars 2026
Réponse de Surewise
Dear Tena,
Thank you for leaving us a 5 star review.
We're delighted to hear that our customer service team was helpful and efficient in addressing your needs.
Don't hesitate to contact us in future if there's anything we can help with.
Kind regards,
Ellie
Surewise
Réponse de Surewise
Dear Peter,
Thank you for taking the time to leave us a 5 star review!
We’re pleased to hear that you had a positive experience with our team. However we are very sorry to hear about your experience with our breakdown recovery service, we will pass your feedback along to them.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Kind regards,
Ellie
Surewise
A Company you can rely upon
A Company you can rely upon. I’ve just renewed my Insurance policy for the 3rd time and happy with their Service. During my experience with Surewise I have found them to be efficient, reliable and easy to deal with. Therefore I’m confident to recommend them
26 mars 2026
Réponse de Surewise
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we're thrilled to know you've had a positive experience with our services.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Ellie
Surewise
Réponse de Surewise
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Ellie
Surewise
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