Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... Voir plus
L'entreprise a répondu
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... Voir plus
L'entreprise a répondu
From initial contact with S&R through to assessment of item and agreement to sale was quick, easy and professionally managed. At each stage of the process I was advised what would happen next and giv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Suttons and Robertsons
Écrit par l'entreprise
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Coordonnées de contact
127 Victoria Street, London, SW1E 6RD, London, Royaume-Uni
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,7
Excellent
299 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Reliable
Suttons have been known to my family for 60 years. They give excellent service and are fair with appraisals. I thoroughly recommend them.
17 octobre 2024
Réponse de Suttons and Robertsons
Thank you very much for your review.
We are thrilled to hear that you are pleased with the appraisals that we offer.
We look forward to welcoming you into one of our stores in the near future.
Quick response
Quick response, able to match my offer, and a seamless service! Thanks to Kasia especially for the help.
16 octobre 2024
Réponse de Suttons and Robertsons
Thank you very much for your positive review.
We are glad to hear that you are pleased with our service.
We shall pass this review onto Kasia.
We look forward to seeing you in the near future.
Prompt and professional service.
11 octobre 2024
Réponse de Suttons and Robertsons
Thank you very much for taking the time to leave a review.
We are pleased to hear that our Victoria Team could provide a prompt and professional service.
If your require any further assistance, please do get in touch.
Jeanette was really helpful
Jeanette was really helpful. Hopefully the company will achieve the price quoted. Thank you Jeanette
16 octobre 2024
Réponse de Suttons and Robertsons
Thank you very much for your review.
We are pleased to hear that Jeanette could provide you with a helpful service.
If you require any assistance please do get in touch.
professional and reliable
They are fast, polite, kind, professional, reliable and absolutely fair. Everything goes without stress and if there are any questions or concerns, they make all necessary clarifications for you. 100% recommend them...
11 octobre 2024
Avis spontané
Réponse de Suttons and Robertsons
Thank you very much for your wonderful review.
We are glad that we could provide you with customer service that you are pleased with.
We look forward to welcoming you to into one our stores in the near future.
5 Star service
I have used both the online service and visited the store in person - the service on both occasion has been excellent ( 5 star service). I sold some gold and they guided me through each step. Kerry provided excellent customer service. I would highly recommended Suttons and Robertson.
12 octobre 2024
Réponse de Suttons and Robertsons
Thank you for taking the time to leave a review, we greatly appreciate it.
We are pleased to hear that both Kerry and our Online Team provided you with excellent customer service, we shall pass this review onto both the Online Team and Kerry.
We look forward to welcoming you into one of our stores in the future.
Very pleasant member of staff and good…
Very pleasant member of staff and good to talk to. My first time pawning. Sadly, interest rates for the Loan was astronomical and incredibly high. However I understand this is not the sales person’s fault at all.
10 septembre 2024
Réponse de Suttons and Robertsons
Thank you for taking the time to leave a review!
We are glad to hear that you had a positive experience with our staff.
We understand that loan interest rates can be challenging, and we appreciate your understanding.
If you have any further questions or need assistance in the future, please don't hesitate to reach out and we will be more than happy in assisting.
I had a wonderful experience with Suttons And Robertsons very friendly staff and always there to help people
Very helpful and friendly
25 septembre 2024
Réponse de Suttons and Robertsons
Thank you very much for your positive review.
We are pleased to hear that our friendly Staff could provide you with a helpful service.
We look forward to welcoming you into one of our stores in the future.
Really helpful and great advice.
6 juillet 2024
Réponse de Suttons and Robertsons
Thank you very much for your wonderful review.
We are pleased that we could provide a helpful service and provide great advice.
We look forward to hearing from you in the future.
Agreed to do what was arranged in an…
Agreed to do what was arranged in an efficient manner.
22 septembre 2024
Réponse de Suttons and Robertsons
Thank you very much for your positive review.
We are happy to hear that we could provide you with an efficient service.
If you require any further assistance in the future, please do get in touch.
Efficient staff.
Efficient staff.
Straight forward process.
The atmosphere was enlivened by radio.
20 septembre 2024
Réponse de Suttons and Robertsons
Thank you very much for your review.
We are pleased to hear that our Staff could provide an efficient and straight forward process.
We look forward to speaking to you in the future.
Excellent service and communication
Excellent service and communication. Could not fault it! 5 stars all round.
18 septembre 2024
Réponse de Suttons and Robertsons
Thank you very much for your positive review.
We are thrilled to hear that you are pleased with the customer service we provide.
We look forward to welcoming you back soon.
Great experience
Great experience. From the online quote to finalising the transaction in store, all ran smoothly.
17 septembre 2024
Réponse de Suttons and Robertsons
Thank you very much for your review.
We are glad that we could provide you with a great experience.
If you require any further assistance in the future, please do get in touch.
Friendly & efficient
Friendly, efficient service, swift decisions & payment.
Would use again.
11 septembre 2024
Réponse de Suttons and Robertsons
Thank you very much for your positive review.
We are thrilled to hear that we could provide you with a friendly and efficient service.
We look forward to seeing you again soon.
Réponse de Suttons and Robertsons
Thank you for your positive review.
We are pleased that we could provide you with a seamless and discreet service.
If you require any assistance in the future, please do get in touch.
Réponse de Suttons and Robertsons
Thank you for your positive review.
We are glad that we could provide you with an amazing service.
If you require any further assistance in the future, please do get in touch and we will be more than happy in assisting.
The lady who attended to me was very…
The lady who attended to me was very courteous and
knowledgeable
22 août 2024
Réponse de Suttons and Robertsons
Thank you very much for your kind review.
We are thrilled to hear that we could provide you with a knowledgeable and courteous service while with us.
If you require any assistance in the future, please do get in touch and we will be more than happy in assisting.
Highly Recommend
Prompt replies to emails, very good offer to buy the quality jewellery I had to sell. Clear instructions on how to send the jewellery to the shop by Special Delivery. Spoke with Kasia who was beautifully outstanding
18 août 2024
Réponse de Suttons and Robertsons
Thank you very much for your wonderful review.
We are glad that we could provide you with with an upstanding service that you are happy with.
We shall pass your review on to Kasia. If you require any assistance in the future, please do get in contact and we will be more than happy in assisting.
A very professional approach and…
A very professional approach and offered competitive prices
10 août 2024
Réponse de Suttons and Robertsons
Hi there,
Thank you for your positive review.
We are glad that we could provide a professional service with competitive prices.
If you require any further assistance, please do get in touch and we will be more than happy in assisting.
Poor customer service
My enquiry was picked up by someone who was OK at first but then became entirely unresponsive. I called in because I thought perhaps they had left (they hadn’t). The person on the phone wasn’t particularly helpful and requested I emailed and started my enquiry again which I did. Then heard nothing again.
The whole experience felt very call centre like, I think I’d feel nervous dealing with them.
Edit: S&R having seen this review did get in contact and have sent me a valuation. I said I may want to sell or perhaps loan, consignment etc. No mention of this possibility in their email response.
I’m sure no one believes a valuation is high enough but with online research of similar items it’s blatantly clear that the valuation is terrible and coincidentally (?) the same value that I put on the online form which I explained on the phone was a place holder.
My view on the trust worthiness of this business is now even less and their website a professional looking front for nothing more than a throw out a number and see if it sticks operation.
8 août 2024
Avis spontané
Réponse de Suttons and Robertsons
Dear Joanne,
Thank you for sharing your feedback with us. All feedback good and bad is important as it helps us improve the service we provide.
It is always disappointing to receive such reviews as we strive to offer a personalised and attentive service.
Regarding the valuation, I fully appreciate we did not meet your expectations, but we can on this occasion, offer a price match vs competitors. Should you receive a written offer above the amount we have offered we would happily match it.
As always our team are always available should you wish to discuss any concerns or have any questions.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.