Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Voir plus
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Lisez les avis des autres
I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... Voir plus
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I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... Voir plus
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From initial contact with S&R through to assessment of item and agreement to sale was quick, easy and professionally managed. At each stage of the process I was advised what would happen next and giv... Voir plus
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À propos de l'entreprise
À propos de Suttons and Robertsons
Écrit par l'entreprise
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Coordonnées de contact
127 Victoria Street, London, SW1E 6RD, London, Royaume-Uni
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,7
Excellent
299 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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They were very friendly and They were very friendly and very helpful, I was very pleased. very…
They were very friendly and very helpful, I was very pleased.
10 mai 2026
Réponse de Suttons and Robertsons
We’re so pleased to hear you found the team friendly and helpful, and that you were happy with the service you received. Thank you for your kind feedback.
Well done but...
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you.
My two quibbles are that 1) I wrote on line regarding an appointment and sent a photo of the items I was interested in selling and was assured that I would have a reply...none came.
2) I then phoned to enquire about making an appointment the young man who answered did not mention bringing identification.
Thank you
1 mai 2026
Réponse de Suttons and Robertsons
Thank you for taking the time to share your feedback. We’re very pleased to hear the team member who assisted you in store was courteous, efficient, and informative throughout the process.
We also appreciate you highlighting the areas where your experience could have been better. We’re sorry to hear that we missed your enquiry prior to your phone call and that bringing identification may not have been communicated when booking your appointment by phone as this is standard proceedure.
Your comments are genuinely helpful and will be fed back to the team as we continue to improve our customer service procedure.
Very friendly & helpful when I made an…
Very friendly & helpful when I made an appointment by phone… then the service when I arrived and process of selling my jewellery made it a very enjoyable experience!
2 mai 2026
Réponse de Suttons and Robertsons
We’re so pleased to hear you felt well looked after from your first phone call through to your visit in store. It’s wonderful to know the process of selling your jewellery felt smooth and enjoyable. Thank you for your kind feedback, and we hope to welcome you again in the future.
Fantastic service from first call to…
Fantastic service from first call to them and they were honest in their dealings when I took my Omega Constellation in.
29 avril 2026
Réponse de Suttons and Robertsons
We’re so pleased to hear the service was strong from your first call through to your visit. It’s great to know you felt everything was handled honestly and transparently. Thank you for sharing your experience, and we’d be happy to assist you again in the future.
Réponse de Suttons and Robertsons
We’re so pleased you found us efficient and reliable. Thank you for your kind words; it’s much appreciated, and we hope to assist you again in the future.
First time in this establishment and…
First time in this establishment and the customer service was second to none!
Very pleasant, helpful and knowledgable staff. Would absolutely recommend!
13 avril 2026
Réponse de Suttons and Robertsons
We’re delighted to hear your first visit left such a strong impression. It’s great to know the team were pleasant, helpful, and knowledgeable throughout. Thank you very much for your recommendation. We would be very happy to welcome you back again.
Réponse de Suttons and Robertsons
Thank you for your kind feedback. We’re so glad everything was clearly explained and that you felt well looked after. We’ll be sure to share this with the South Kensington team; they’ll be pleased to hear it.
Really polite and throughly perfessionl…
Really polite and throughly perfessionl way of dealing with my request a thoroughly pleasant experience
31 mars 2026
Réponse de Suttons and Robertsons
We’re so pleased to hear you had such a pleasant experience and found the service both polite and professional throughout. Thank you for your kind words, and we’d be very happy to assist you again in the future.
Friendly staff and welcoming very…
Friendly staff and welcoming very helpful on the phone and emails bank transaction completed as I was informed by staff
28 mars 2026
Réponse de Suttons and Robertsons
Thank you for choosing us for the sale of your high end jewellery & watches. We are so glad to hear your positive feedback which shall be passed on to our Team at Edgware Road
Réponse de Suttons and Robertsons
Thank you so much for your positive feedback
Our Team in South Kensington shall be delighted to hear of this review & we look forward to assisiting you in future
The young lady was very helpful and I…
The young lady was very helpful and I was happy with the service
19 mars 2026
Réponse de Suttons and Robertsons
Thank you so much for your positive feedback
I shall pass on your regards to our Victoria Team
I got a price and they paid me 500 less
22 mars 2026
Réponse de Suttons and Robertsons
Thank you for your feedback.
We always aim to be as clear as possible that any figure provided prior to physical inspection is a provisional offer of an amount “up to.” The final price can sometimes be lower once the item has been assessed in person, for example, if there is more wear than was visible in the initial images. At this stage, if a customer is not happy with the offer, we return their item to them.
We appreciate your understanding and are always happy to discuss any valuation in more detail.
I had the most brilliant experience
I had the most brilliant experience. Kerry and Ruth were lovely, professional, the process was smooth and quick and the rates absolutely exceptional. I would recommend to anyone.
21 mars 2026
Avis spontané
Réponse de Suttons and Robertsons
We’re so pleased to hear you had such a brilliant experience. Kerry and Ruth will be delighted to know they made such a positive impression, and it’s great to hear everything felt smooth and efficient with such competitive rates. Thank you for your recommendation, we’d be very happy to see you again in the future.
The ladies at Suttons & Robertsons are…
The ladies at Suttons & Robertsons are so knowledgable, efficient and professional that the whole experience was effortless. I highly recommend this establishment ⭐️⭐️⭐️⭐️⭐️
24 février 2026
Réponse de Suttons and Robertsons
We’re delighted to hear you found the team so knowledgeable, efficient, and professional, and that the whole experience felt effortless. Thank you so much for your recommendation; it really means a lot to us. We’d love to welcome you back again in the future.
Great Service
Nice pleasent atmosphere when I arrived.
Comfortable setting.
Kerry made me feel at ease and explained the process.
Throughly recommend.
15 mars 2026
Réponse de Suttons and Robertsons
We’re so pleased you enjoyed the atmosphere and felt comfortable during your visit. It’s great to hear Kerry helped put you at ease and explained everything clearly. Thank you for your recommendation, it’s very much appreciated.
Réponse de Suttons and Robertsons
We’re pleased to hear you found the service and team professional. Thank you for your kind feedback, and we hope to welcome you again in the future.
Réponse de Suttons and Robertsons
We’re pleased to hear you found the team helpful and knowledgeable. Thank you for taking the time to share your feedback, and we hope to assist you again in the future.
Extremely helpful and pleasant to deal…
Extremely helpful and pleasant to deal with. Small suggestion to increase customer comfort and confidence: weigh item in front of client
4 mars 2026
Réponse de Suttons and Robertsons
Thank you for your kind feedback. We’re pleased to hear you found the team helpful and pleasant to deal with. We also appreciate your suggestion and will certainly take it into consideration as we continue to improve the experience for our customers. We hope to welcome you again in the future
Lovely customer service and great…
Lovely customer service and great interactions generally
26 novembre 2025
Réponse de Suttons and Robertsons
We’re so pleased to hear you enjoyed the service and had such positive interactions with the team. Thank you for taking the time to share your feedback.
The service was very professionally…
The service was very professionally handled. The consultation Kasia was very knowledgeable and knew real quality.
27 février 2026
Réponse de Suttons and Robertsons
We’re delighted to hear the service was handled professionally and that you had a positive consultation with Kasia. We truly appreciate your kind words and would be very pleased to welcome you back again.
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