Utilizzo quotidianamente (15km al giorno circa) da due mesi una Deluxe 7. La bicicletta è una bomba, per ora mai avuto mezzo problema dunque non so come o cosa succederà nel momento se ne presentass... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Organizzazione perfetta ma la ebike di scarsa qualità. Il freno a pedale posteriore complica alcune ripartenze da fermo, non dando la possibilità di allineare i pedali orizzontalmente. In mezzo al tra... Voir plus
L'entreprise a répondu
It is a shame you decided to take the escooter out of the market. I really liked the product and hope you bring it back soon. On the other hand, service as usual is excellent. Davide and Tatiana as... Voir plus
L'entreprise a répondu
They picked up my bike quickly and kindly. However, I am very disappointed that the service closes in Milan. I am an early client and I have always spread the service, and I think think you really did... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
L'abbonamento per bici | Assistenza gratuita - sempre e ovunque | Vogliamo rendere le città più vivibili
Coordonnées de contact
Swapfiest Italy - Milan (via Lupetta 3)
The service was absolutely impeccable, it was a very nice experience!
Ambrogio Costanzi, the operator who delivered me the e-bike, is a truly excellent professional.
I will recommend Swapfiest to all of my friends!
26 juillet 2022
Avis spontané
Réponse de Swapfiets Italia
Thank you for this kind review! We are excited to have you with us 🤩💙🚲
Good n nice service staaf is very good
15 juillet 2022
Avis spontané
Réponse de Swapfiets Italia
Hi Hamayun, thank you for the nice feeback.
l'idea di noleggio veicoli con…
l'idea di noleggio veicoli con swapfiets è molto soddisfatta e comoda i personali sono bravi ragazzi mi sono trovato molto soddisfatto
29 juin 2022
Avis spontané
Réponse de Swapfiets Italia
Grazie per la recensione! 🤩🤩💙💙🚲
I love swift fiets and I appreciate…
I love swift fiets and I appreciate service
18 juin 2022
Avis spontané
Réponse de Swapfiets Italia
Thank you for the review Afzal! 💙 We are excited to have you with us! 💙🚲💙🤩
Personal molto preparato ma bicicletta…
Personal molto preparato ma bicicletta non va cambio e freno non vano
8 juin 2022
Avis spontané
Réponse de Swapfiets Italia
Ciao Mario! Grazie per la recensione! Mi spiace tu abbia problemi con la bici, purtroppo succede 😓. Noi offriamo sempre servizio di riparazione e/o scambio bici incluso nel canone mensile che paghi; se hai bisogno di aiuto scrivici a info@swapfiets.it oppure dacci un colpo di telefono a +39 02 82 95 80 65! Vedrai che ti sistemiamo la bici in un attimo! 💪💙💙
Wonderful 🔥🔥🔥🔥
1 juin 2022
Avis spontané
Réponse de Swapfiets Italia
Thanks for the review Demian! 🤩💙💙💙💙
Terrible service
We had a very bad service from the person that was in charge of the store at the moment. He had a bad attitude and was not helpful. When we arrived wanting to rent a bike, he claimed he did not have access to the system and kept us waiting. Then when he was able to access the system, we asked if we could have a different color bike that was already available and he said he couldn’t change it because he had other things to do. We had an overall bad experience, the complete opposite of our previous experiences.
18 mai 2022
Avis spontané
Réponse de Swapfiets Italia
I'm sorry Maria 😓😓. Usually we encourage everyone to make an appointment when coming to the store since you might show up at a bad time (we might be quite busy). I apologize for my colleague's attitude (we all can have a bad day). About the color of the bike: we can never guarantee we will be able to give you the color you prefer, I assume my colleague was under a bit of stress and had other tasks to take care of. 💙🚲
Fast and helpful
9 mai 2022
Avis spontané
Réponse de Swapfiets Italia
Thank you for the review Francesca😊😀! If you are happy then we are happy as well! 💙💙
It was fast reparations.
14 avril 2022
Avis spontané
Réponse de Swapfiets Italia
Thanks for the review Jawad! 🤩 We're always here if you need help! 💪💙🚲💙
Efficient and fast
13 avril 2022
Avis spontané
Réponse de Swapfiets Italia
Hi Alessandro! Thank you for the review 🤩! 💙🚲💙
Clear communication and friendly staff
Clear communication and friendly staff. Very happy with the bike received and also the explanation of the bike instructions were good.
25 mars 2022
Avis spontané
Réponse de Swapfiets Italia
Hi Yara! Thanks for the review! Love to have you with us! 💪🚲💙💙
Good product
It good I don’t except like this. Good experience and l like especially braking system of back tire. Thank you
12 mars 2022
Avis spontané
Réponse de Swapfiets Italia
Wow🤩! Thank you for the review Vadlamudi! We are very happy you appreciate the bike and the pedal break system, not everyone is comfortable with it but it works really well indeed! 🚲💙
Réponse de Swapfiets Italia
Thanks for the review Guglielmo💙💙! We're so happy you like Swapfiets! 🤩🚲🤩
Nice to good excellent
4 mars 2022
Avis spontané
Réponse de Swapfiets Italia
Glad to hear it Chandan! 🤩 Thanks for the review! 💙
Excellent service
Excellent service, for a minor problem on my bike i got a brand new one immediately. Mechanics are good listeners and well prepared!
2 mars 2022
Avis spontané
Réponse de Swapfiets Italia
🤩🤩 Thanks for writing to us Federico! We are very happy we were able to help you out, our colleagues at the store always try their best! 💙🚲💙
Réponse de Swapfiets Italia
Ciao Vittorio! Ci dispiace che tu non sia soddisfatto del nostro servizio 😓. Se vuoi contattarci per spiegarci cosa e' successo saremmo felici di aiutarti! Puoi chiamarci al numero +39 02 82 95 80 65 oppure scrivici qui: info@swapfiets.it
Got my chain lock broken in an…
Got my chain lock broken in an attempted stealing, got it replaced plus the extra maintenance of the entire bike. Always very attentive to every detail
18 février 2022
Avis spontané
Réponse de Swapfiets Italia
Hi Matias, thank you for the review!😄 Since someone tried to steal your bike we wanted to make sure it was still in tip-top shape for you to ride smoothly and safely of course! 🚲💙
It was a good experience with swapfeats…
It was a good experience with swapfeats crew's and management
They are professional and hardworking.
16 février 2022
Avis spontané
Réponse de Swapfiets Italia
Thanks for the review Ahmad!🤩 it's always a pleasure to hear from a satisfied member of our swap-family!🚲💙
Una brava ragazza mi ha aiutato
Una brava ragazza mi ha aiutato, yi ringrazio ancora
2 février 2022
Avis spontané
Réponse de Swapfiets Italia
Grazie per la recensione 이주영! 💙 Per qualsiasi necessita' siamo sempre disponibili! 💙🚲💙
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.