Swift Plumbers  Avis 

Company is fraudulent and a scam. Goes by the name of Wefix24 ltd. They provide both electric and plumbing services. There are a couple of one star reviews for Swift Electrician. They get you to agree to these terms and conditions by email and then charge exorbitant fees that are literally daylight robbery eg £800 for one hours work. The engineer/plumber won't leave until paid. They prey on people in emergency situations. They are not the same as We Fix London who are a respectable outfit and thanks to the confusion are receiving calls from disgruntled customers who have been scammed by Swift Plumbers/Swift Electrician. Report to trading standards immediately if you have any dealings with this company where you feel scammed, intimidated or a good service was not provided. Their website is false, they do not have the 5 star trustpilot reviews they say they have. Please Please call a different company if you have an emergency plumbing situation. Read the other reviews.

DO NOT USE THIS COMPANY. They are a total scam and pressure you into paying extortionate money for doing next to nothing. I was a female on my own at home and was pressured into signing a contract when I was told repeatedly that ‘the clock has already started’ and that if I wanted to the job done and the problem to go away that I should sign. Kicking myself now for falling for their manipulation and pressure in what was a stressful moment. The plumber Dan had absolutely no shame in charging that money and even made me buy parts that I didn’t need, then tried to buy them off me for half the price. Disgraceful person and despicable company.

Fixed my blocked toilet. Efficient and respectful.

This is my first review but honestly I had to leave a review after being practically scammed. There was a £50 call out fee which wasn’t so bad. Then they inform me I have to pay over £400 per hour for the engineer to work. I told the engineer I needed to think about it but he had already started taking a look at the pipes without my understanding while I’m sorting things out. He then says I need to pay £100 for the inspection fee as he had inspected the issue, for him to just take a look and tell me the pipe was blocked? I ended up having to pay £180 and got absolutely no work done. Diabolical. I called a different plumber the next day and paid £160 for sorting everything out. I even gathered that the information I had paid £100 for the previous day was completely false so even the inspection aspect doesn’t work. Honestly this is ridiculous stuff. Save yourself the trouble and look for another firm.

jamie fitted a whole new boiler in my shop in gravesend, never had a problem since!

Can't leave a zero star - Scamming scum. £72 for a call out where they don't do anything and then want £400.00 an hour and no guarantee of fixing the issue. Dispicable money thieving criminals (just sent off their scam plumber now!)

I called swift plumbers as I had a burst pipe I'm my kitchen!! They had a engineer at my door within the hour. The engineer was fast, efficient, and very professional. The burst pipe was repaired in know time. Fantastic service would definitely recommend.

The work was done amazing
Electratian was so professional
He explains the job to me and make sure that I am happy and confident with him as well his name was Abdul the contractor how made a call out to my property . Super man

Rip off hidden fees, £69 for an emergency call out which is fair enough but £269 per hour including part of an hour is way too much. Then they charge 15% of the bill as an admin fee then materials (£50 for 6 inch of copper pipe, union and solder) then VAT on top. Total bill for 1 hour and 15 mins work £963.23!

The plumber who came was very helpful though and did a good job. I suspect he's just a contractor and only gets paid a tiny fraction of the rip off bill to the customer.

Do not use this company - they are basically a company who finds plumbers locally to you and forwards on the job charging a massive fee in the process. Ring round local plumbers instead.

Absolutely awful scam. Do not call them. Spoke to them to arrange a call out and she said it would be £50 call out fee, then with associated charges. When plumber arrives he has them email the contract I have to sign, which is an hourly rate of £289 and a lot of small print, and he's on the clock now so I sign, and then keep asking him if he can do it within the hour. No materials required, a valve had been switched to off on the meter and simple needs to be moved to on, and yet the bill is £647 including materials plus VAT. I manage to negotiate them to £550, but they will not otherwise reduce their rate for essentially turning a valve to the correct position, and the plumber will not leave my property until I've paid. In addition, the number you call from the website link is different to that which is rung up on your phone. And the invoice is for wefix24, not Swift Plumbers. The hourly rate could and should be communicated on confirmation of call-out as that is a flat rate, plus 15% administrative fee and added 20% VAT - so minimum call out even if nothing is wrong is £491 - but all of this is only presented by an email contract when the plumber is already at the property waiting for you to review it and on the clock. This company has no intention of being ethical or transparent in their pricing. I am extremely upset and hope no one uses them.

The job - a very simple one - was done quickly and efficiently. But the price charged was ludicrously exorbitant. Hence the poor review.

£948 to change a stopcock, unbelivable. Took the engineer 80 minutes to change the thing, not to mention the time spent searching tools etc. Total rip off.

Diabolical workmanship

Read the negative reviews here very carefully. This is not a reputable company. They are not regulated and their ‘contract’ is not worth the paper it’s written on and designed to try and have you waive all your consumer rights. This company poses as We Fix 24 ltd - the real We Fix is a very reputable and cheaper service with transparent pricing and engineers who carry ID. Don’t be fooled by this impostor company. We had a serious boiler issue and had to get someone out quickly, that meant we didn’t research properly. While awaiting the engineer we found the real trustpilot page, not the 4.6 they claim on their sham website. They tried to tie us to a contract over email of 60 pound call out fee and 240 per hour, plus VAT. I ended up paying the call out fee (72 inlcusive of VAT) via bank transfer to get the engineer to leave. I have a one year old son so escalation wasn’t really an option. I will try and get the money back but as they wouldn’t allow a credit or debit payment, only bank transfer, it’s unlikely. Absurd obviously. Adds to the scam, which I knew when paying but you’ve essentially got someone in your house with a toolkit refusing to leave…

Horrible and rude plumber who asked us for £500 for ‘dehumidification’ which even wasn’t needed. He threatened us and said our house will ‘fall down’ and that we wasted his time as a ‘professional’. Luckily our home insurance company provided reassurance and proper advice, we paid £82 for a horrible service.

I had to cancel an engineer before they got to me and a very angry lady on the phone said well you will need to pay cancellation fee so I said yes I understand send me the invoice. Proceeds to send me a bill which was more than the original call put charge she quoted. After asking her to see her terms and conditions on the website about cancellations she totally ignored me .so this only tells me that this company is not legit won't recommend them at all wish I seen these reviews before I called them

Needed an emergency plumber as there was water leaking from our light fixture so not sure where it was coming from. After the plumber arrived, the company sent me a email listing charges, although I was told over the phone that it was £75 call-out. The phone number I called was local but plumber came quite a distant. Anyway full charges are around £300 per hour so I decided not to go with them. Instead paid £90 just for the call-out. Will have to find a reasonable plumber in the morning.

We had an emergency plumbing issue and needed a sink resealing ASAP due to having a disabled child. Sheffield Council (our landlord) wanted us to wait 24 hours, which we weren't prepared to do! We found SWIFT online, who called us back immediately and sent a plumber round within the hour. We were then given a quote before the job began. The plumber, Raji, was very professional and friendly, explained all the work required, and gave us a 'fixed price' as we were worried about cost. Work was completed promptly, the invoice was exactly as quoted, and an emergency problem was resolved - all within three hours! Swiftly done!

Dishonest, not professional and con company. Who don't know to fix anything. Just opened company husband and wife, took home phone. And answering call from home. No office nothing. Sending some random guys charging a lot sending invoices and and not fixing any issues. Total scam. Avoid and take legal action against this company like I did. Manager name is Alex.(fake name) Doesn't have any idea about anything. Charged us 670£ for boiler and couldn't even fix it.

These people are criminals. Charged me 966 pounds to unclog a kitchen drain. They say swift plumbers on website and the we fix it (similar name to a more reliable company) to fool general public. Then they get a random subcontracting plumber from somewhere and charge a bombshell. You can’t despute and they won’t leave until you pay. Unless every plumber and plumbing company in UK is dead DONT USE THEM.