Swift Plumbers  Avis 

DO NOT USE THIS COMPANY!!!!! Absolute scammers! Yes their plumber got the job fixed which was amazing but the company itself is atrocious! Rude and intimidating over the phone! Hidden fees which then hike the payment up triple and they won't leave your home until payment is made and they won't budge or help with anything. DO NOT USE

Run a mile before you get ripped off!
Terrible & dishonest entrapment.
I was forced to pay 250 pounds without any fix to my heating which would have costed me at least the same again!
They put many extra fees in the small print and make you sign and pay in your home. Violating.

Absolute scammers. Charged me the emergency rate of £379 AN HOUR even though I had called on the Monday and said it was not an emergency...the plumbers came on that Thursday...how could it have been an emergency?! Total scammers, pressure you into signing the Contract then and there over email, he then buggered off for over two hours and then charged for 5 hours for a relatively simple job. Total bill £3300!!!!!!!!!! He then wouldn't leave until I had paid it that afternoon, wouldn't stop hassling me for it saying he would go straight to debt collectors that afternoon!!!!!!! AVOID AT ALL COSTS

Careful everyone..they are frod ..
They are a scammer they took my money £474 and that did mistake there didn’t work properly and they took my money. They didn’t refund my money so everyone be careful. Don’t book them. They are scammer and they are behaviour. Very bad .customer Service very bad and they did dirty think and they traded me.

One star is flattering them, absolute sharks, AVOID AT ALL COSTS. My other half found their number in a panicked Google search whilst our pipe was leaking under the bath onto the kitchen ceiling, which then fell through. Plumber arrived and wouldn’t touch the job until terms and conditions signed (should’ve rang alarm bells) in a panicked state I obliged. Plumber disappeared for around an hour to get parts (two bits of plasterboard) landed with a total bill of £3250 for a small bit of pipe and two sheets of plasterboard shoved up as very temporary ceiling fix!!!!!! Including admin charge of £349. To be paid immediately or they won’t leave the address/refer to a debt collection agency. Complete cowboys.

They tried to charge £900 for 1 hour 20 minutes of work, which was essentially changing the settings on the boiler. In the invoice, they charged for 2 hourly units, so I called and managed to get them to reduce the fee down to 1.5 hours after a 20 minute discussion. Don’t be fooled like me!

All of these reviews must be fake!!

Any rating above 2* has to be made by a friend or fake.. Just plain and simple rip off. Told on the phone, it would be 89£ ended up being asked for £502.67 after 15mins intervention

Please Never agree to any contract send by email under the pressure of the engineer (they could have sent before arrival but of course that would have made things to good for the customer, as they would have refused).

Fyi the engineer, who couldn’t fix the problem, was supposed to call the next morning to make progress but never did. Guess it was easier to attend £500 calls with very little to do.

Came fast, kept me up to date, excellent service…perfect!

Please avoid. The plumber himself was lovely and very helpful and my heating is now working, however the company is really taking advantage of people who need emergency help. We paid over £500 for a twenty mins job. The hourly fee, booking fee and then a highly dubious admin fee, plus VAT all mounted up. They don’t show you the full list of fees until the plumber is on site. I’m sure there are more reasonable options even in an emergency.

I wish I read the reviews below before booking this company. As several reviewers described below, this company is taking advantage of vulnerable people in emergency situations, who do not have time to spot things like VAT and admin fees in a contract sent via email once the plumber is already in the house. I was charged £941 for a job that was 1 hour and 20 minutes, including engineer going to the shops for parts. Please do not make the same mistake as me and avoid using this company at all cost

The worst plumbers I have ever encountered, a plumber came ordered me to pay him just to look at the taps, He told me straight away the cost of the job, assuming that I couldn't afford it, and how this is just for an emergency call out only, he then told me putting new taps will cost 299,excluding the taps. The way he spoke to me was so rude and I couldn't think about paying for thus job.

He told me to pay 79.99 for emergency call out now, excluding vat. And then told me that if I pay through the company, I will have pay vat. He stood next me until I made a payment to his personal account. He didn't examine the job properly, I explained that my hubby had made the call out,but his interest was the money, he wanted to get out as soon as possible, and pick up another job.

AVOID AT ALL COSTS

Appallingly aggressive sales tactics. Having been let down by British Gas homecare who couldn’t come out for 5 days, I found swift plumbers online and asked them to come and fix my boiler. They quoted an £89 call out fee which seemed ok, and that they would be round in 90 mins. The plumber arrived, and then in order for them to do any work I was asked to accept the terms and conditions of an email- when I noticed that in addition to the £89 plus VAT I would also be charged £295 an hour with every part of one hour £295 (so 1 hour 1 minute would be £590).

When I called to ask why it was was so Astronomically expensive the call handlers were rude to me.

I refused to pay and just paid the call out charge (which I now regret).

This is price gauging plain and simple. I can imagine some people fall for this and end up paying £1000 for simple plumbing jobs- avoid avoid avoid.

Great plumber - Shakil was helpful, friendly and efficient. He solved the problem quickly for us and we were really grateful.
I wish the company had spelled out the costs up front instead of only explaining them after the plumber had arrived. I won’t make that mistake again.

They're charging for only 10 min one hour like 279£ my pipe from sink of the kitchen was unblocked in 2 hours and 8 min plus the guy trying to pull the time to charge me more, when he come for call out 70£ he didn't tell me exactly what is the problem and how long time will be done ,thi is on of trick by them,when they send me the invoice I was shocked what saw ,1293.06£ because they put 3 hours but exactly was 2h and 8 min,I called the agency I explained what happened an she was confused and she requested to spik with engineer about this after she come back to me and she said i have to pay all this money but I didn't, I deal with them, I said I'm not pay all this money but I will pay only 2 hours totally was 908£ with vat 20% plus fee plus 30£ parts.When I tried to transfer money the bank didn't let me to pay ,and I call the bank and I explained the reason with this transfer they ask me if I'm sure to pay all this money for this job because they're thinking it's a scam and lots of money for only that job and finally the bank approved the transfer but asked many time about this.
PLEASE DON'T CALL THEM anymore, !!!!!!!!!!they pull you to pay lots of money for nothing that was my Christmas bad day loss money for this job

Excessive hourly rates, unfair trading practises including harassment via phone calls and refusal to leave the house. Reported them to the police

I had an extremely disappointing experience with this company. The engineer who attended failed to resolve the drainage issue despite spending three hours on site using inadequate tools, including a plunger, which is not what I would expect from a professional drainage company.

To make matters worse, I was misled into believing the blockage was the responsibility of Thames Water. After contacting Thames Water, they confirmed the issue was internal and not related to the main lines—contrary to what this company claimed.

I had to call another company, who resolved the problem within an hour using proper equipment such as a camera and industrial machinery, demonstrating the stark difference in professionalism and capability.

The billing practices were equally concerning. I was charged £1,000 for a service that failed to deliver results, including a 15% administration fee that was never explained. This lack of transparency and overcharging feels like a deliberate attempt to take advantage of customers.

I cannot recommend this company and would urge others to avoid them. Based on my experience, their service is substandard, their billing practices are questionable, and they lack the professionalism expected in this industry.

Just came to my house from abroad for a short visit to London . No hot water in the radiators and it was cold .
Engineer came and did his inspection and said he needs to change the pump, and not knowing whether he was being honest or not, we said ok . He went away for an hour to get the pump and then he replaced the old one ( which he took away ) and total time he calculated for his work was 3 hours from the time he arrived, just to change the pump ! Still nothing is working ! He then said you may need to change the electric board ( coast 1.8k ) or maybe buy a new boiler (cost about 3 k ) .
I said we’ll think about it . He said his work is finished at this point and then sent a report to the company .
After few minutes I received bill from them for the sum of £ 1930 (including 3 hours labor plus cost of pump plus administration fees ). They are demanding the huge amount of money for absolutely doing nothing to solve the problem !
They demanded payment on the spot but
I declined to pay this unexpected and unreasonable amount of money .
Now they are threatening to take legal action and involve debt collectors and all sorts of threats if don’t pay up !! What a horrible experience with these scammers!
* Deserve 0 stars .

Quoted £69 call out charge on email, demanded £82.80. Job would be £299 per hour, outrageous! It was a simple external blocked drain.
The men who came sat outside our house until we paid. Very intimidating. Rogue traders.

These guys are criminals. Do not use them. They pray on people in an emergency. Send you T’s & C’s to sign under pressure, won’t start the job until you sign and won’t leave site until you have paid. What was a 30 min job we were charged £900 for. I called to question the amount was threatened with small claims court, debt collectors and being charged another hour if I didn’t pay in time. They have a wonderful process and are knowingly ripping good people off. I hope they sleep well at night with all the money they are making. The week before Christmas as well.

The chap was very nice but all I needed was a new washer which he couldn't source, amazing don't they carry spares! He went looking and was away for about 2 hours. I complained but after he had botched the joint I was still charged for an hours work. Even he said this companies charge are a rip off. Wish I had found a local chap, even 2 days wait would have been better. Expect I will now have to get someone else in after Christmas to do a proper job!!!