Was signed up to British Gas but then had zero communication or onboarding with them. No statements, T and Cs, nothing beyond money being taken every month. Seems like they are signing people up and n... Voir plus
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Clean and tidy installers. Survey got the number of possible panels wrong but that was a minor issue in the grand scheme of things. Discussion about system size and cable route was good with all tea... Voir plus
Installation was very efficient. Scaffold took only about 2 hours on one day. Installation of the panels, cabling, battery works were all completed include all the test and commission on another fu... Voir plus
L'entreprise a répondu
Tunbridge Wells BC sent me an email about the chance to install solar/battery/car charger. One enquiry resulted in two visits from South East Solar, and established my home was appropriate for 1... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Switch Together makes it easier for households to take up renewable energy and make more sustainable choices at home. We use expert guidance and the power of group buying to help people access fair, competitive prices on products like solar panels, battery storage and other low-carbon technologies. Our approach is simple. We bring communities together, assess demand, and run a competitive process with carefully vetted suppliers. By buying together, households benefit from better value, clearer information and a more straightforward journey — without the pressure or complexity that can often come with home energy decisions. From the moment you register your interest, our team is there to guide you. We explain how the scheme works, what’s involved, and what to expect at each stage, so you can make an informed decision that’s right for your home. There’s no obligation to proceed, and you stay in control throughout. We work with trusted installers who meet recognised industry standards, and we’re transparent about pricing, timelines and next steps. Our goal is to remove barriers, build confidence and help more people switch to cleaner energy — simply, fairly and together. At Switch Together, sustainable choices shouldn’t be complicated. They should be accessible, supportive and built around real people and real homes.
Coordonnées de contact
21-22 Great Sutton Street, EC1V 0DY, London, Royaume-Uni
- support@switchtogether.co.uk
- switchtogether.co.uk
4,5
Excellent
6 k avis
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Réponse de Switch Together UK
Hello there,
Thank you for your kind words and for taking the time to leave us five stars and a review!
We are very happy to read that everything went well and smoothly, and we hope that you are now enjoying the benefits of your new system.
Should you have any queries in the future, please feel free to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We are happy to help!
All the best,
Switch Together Team
There were some problems with the…
There were some problems with the installation which were fixed promptly.
22 avril 2026
Réponse de Switch Together UK
Dear Bob,
Thank you for sharing your feedback.
We are truly glad to hear that you were overall satisfied with your experience throughout the scheme, even with some problems with the installation. It is also wonderful that these problems were then fixed accordingly and quickly, too.
If you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
The installation was fine but setting…
The installation was fine but setting up a SEG agreement with British Gas still trundles on and not one payment yet. Has soured the whole experience
13 février 2026
Réponse de Switch Together UK
Dear Dave,
Thank you for writing us a review.
We are glad that your installation went well, but we are sorry that your experience with us was soured by your energy supplier, British Gas.
Normally, when applying for a Smart Export Guarantee, the energy supplier will request the following documents:
- MCS Certification
- DNO approval (also known as a G98 or G99)
- A paid invoice
All these documents are provided by your installer as part of your handover package, some weeks after the installation. With the help of these, you can sign up for an SEG with your provider.
As for the process of setting up your export tariff, I regret that neither the installer nor we have control over how fast British Gas can assess each application, since they are an independent organisation, and setting up an SEG is done directly through them. However, I completely understand your frustration regarding this matter.
That said, if you have any queries or concerns in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
Straightforward quote and specification…
Straightforward quote and specification process. Installation on walls and roof was undertaken carefully.
22 avril 2026
Réponse de Switch Together UK
Hi there,
Thank you for your kind review and also for choosing Switch Together.
We appreciate the opportunity to be a part of your sustainable energy journey, and we hope that you will enjoy your newly installed system for many years to come!
Should you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We will be happy to help.
All the best,
Switch Together Team
Good communication from Infinity…
Good communication from Infinity Renewables and pleasant and competent installers on the day.
22 avril 2026
Réponse de Switch Together UK
Dear Ian,
We are really glad to read that your experience lived up to expectations.
Thank you especially for highlighting how competent and communicative Infinity Renewables were on the day of the installation. That is always wonderful to read!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
Very good customer support up to point of installation.
Very good customer support from Infinity Renewables from first contact through to completion of the installation. However, it took 7 weeks (not 4-6 as estimated) and chasing phone calls to receive handover pack, delaying commencement of export payments. Whilst this stage of the process is partly dependent on the DSO issuing their certificate, improved communication from the installer during this time would provide some assurance they have not contributed to this delay.
22 avril 2026
Réponse de Switch Together UK
Dear Sean,
Thank you for your five-star review despite noting your uncertainty while waiting for the DNO certificate.
Firstly, we are very glad to read that your installer has been supportive throughout the installation.
Secondly, you are right that it takes time for the handover package to come through, especially the DNO certificate, which can take up to 12 weeks to arrive. We regret that this is indeed beyond the installer's and our control as well, and we thank you for your understanding in this matter, both then and now.
Rest assured, we noted how communication could have been better while waiting for the documentation. This is really helpful for us as it helps us improve our service even further.
Lastly, we wish to thank you for choosing Switch Together in your green journey! Congratulations on your new installation!
If you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
All the best,
Switch Together Team
Infinity renewable were great
Infinity renewable were great. They did a wonderful job on the day and keeper us fully informed with everything they were doing.
22 avril 2026
Réponse de Switch Together UK
Dear Mike,
Thank you for your review, and congratulations on your newly installed system!
We are always glad to read when a customer is satisfied with the level of service provided by the winning installer. Rest assured, we will forward this kind compliment to them.
Lastly, if you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We are always happy to help!
Kind regards,
Switch Together Team
Our solar panel installation
From the initial expression of interest right through to installation everyone involved was knowledgeable, friendly and extremely professional. We were able to adjust our plans mid-project and have ended up with panels which deliver the amount of “free” electricity that was predicted!
22 avril 2026
Réponse de Switch Together UK
Dear David,
Thank you for your wonderful review! It's great to hear that your experience was smooth from start to finish.
Here is to many years of sunshine and savings!
If you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm). We will be happy to help.
All the best,
Switch Together Team
The company recommended has delivered
The company recommended has delivered on all they promised. Good value.
22 avril 2026
Réponse de Switch Together UK
Dear David,
Thank you for your feedback.
Your positive experience serves as a testament to the professionalism and commitment of the teams involved in your installation.
We hope you enjoy the benefits of your new system for many years to come!
Should you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
Our installation was a success
Our installation was a success, quickly and efficiently delivered by a pleasant, helpful installation team. We have been pleased with the solar solution itself, which has exceeded expectations in its performance.
The only disappointment was the time it took to obtain the handover details and certification, which delayed our being able to apply for our SEG, which is required to generate income selling excess capacity back to the grid.
22 avril 2026
Réponse de Switch Together UK
Dear Dave,
Thank you for your review.
We are very glad to read that your installation process was so smooth and that you are satisfied with the performance of your solar system already. This is wonderful news, and really, one of the aims of the scheme itself.
We also appreciate your feedback regarding the wait for the handover pack. You're completely right that the documentation can take a while to arrive, and it's a shame that this can mean a delay in setting up an export tariff. We hope it is all sorted now and you can enjoy both sunshine and savings in full.
Lastly, should you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
All the best,
Switch Together Team
Réponse de Switch Together UK
Hi there,
Thank you so much for taking the time to write us feedback.
We are always happy to help, and we are glad if you received information on a variety of matters. Here is to solar energy and solar savings!
That said, should you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together Team
Easy and trouble free installation
Easy and trouble free installation. Very professional staff and friendly help and guidance from all involved with our transition to solar
13 mars 2026
Réponse de Switch Together UK
Hello there,
Thank you so much for your kind review! It is always wonderful to hear when a customer comes back to us with such positive feedback.
We truly wish you many happy days of sunshine and savings!
And if you ever need any sort of assistance, please feel free to reach out to us at: support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
All the best,
Switch Together Team
All round - a good experience
The overall experience was a good one. The survey followed by design proposal went well and Solar Bureau were happy to provide a number of alternatives to assist deciding on a PV configuration along with unbiased advice on extra elements. The installation of the access scaffold was very proficient and its design was clearly based on safety of work at height considerations. The installation of PV panels and the inverter/battery in the garage was very professional. I only have one negative comment - Solar Bureau changed the installation date on me 3 times and at relatively short notice . I was able to accommodate as I am retired, otherwise had I been working it would have been quite an inconvenience.
13 mars 2026
Réponse de Switch Together UK
Dear Phillip,
Thank you kindly for your honest review.
We are very glad to read that the scheme met your overall expectations regarding all aspects of the survey, quotations, and scaffolding. However, we are sorry to hear that the appointments for the Solar Bureau to attend your property were cancelled at short notice. Please rest assured that this will be raised with the installer. We thank you for your patience and understanding in this process.
Should you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together (formerly known as Solar Together)
Switch Together UK
The whole process was made very easy for us with good communication throughout. The scaffold was put up with installation a few days later and scaffold removed very quickly and quietly afterwards. Everyone involved was very courteous and helpful. The sun has been shining and the benefits and savings are amazing.
10 mars 2026
Réponse de Switch Together UK
Dear Wendy,
Thank you kindly for taking the time to write this lovely review!
We are very glad to read that the scheme met your expectations, and your experience with the scaffolders was so lovely. This level of professionalism, service, and ease is exactly what we wish for each of our customers!
Should you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together (formerly known as Solar Together)
Réponse de Switch Together UK
Dear Laurence,
Thank you for the lovely, 5-star review.
We are very glad to read that your installation was well planned and executed. This is exactly what we wish for each of our customers!
Should you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Best wishes,
Switch Together (formerly known as Solar Together)
Fairly straightforward process
Fairly straightforward process, we only had a battery installed. A bit disappointed that the battery could not be sited as promised in the garage and it was a bit of a scramble to get a space cleared for access to the final site on the house wall. People need to be aware that a detached garage, particularly on a different level, may make it impossible - the installer seemed to suggest that the surveyor did not know much about the installation process.
16 mars 2026
Réponse de Switch Together UK
Dear Sally,
Thank you for your feedback.
We are sorry that the original plan to install the battery storage in the garage could not be carried out. While I am pleased that a workable installation was ultimately achieved outside, we appreciate that the change was not ideal and thank you for your understanding and patience in this matter.
We also thank you for sharing your insights regarding the process, as they are invaluable in helping us enhance our services.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. You can reach us at: support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Saving money with solar
Every thing went well slight problem with a wiring issue but soon sorted out and with the fox app but again sorted out very quickly I am not good with tec so was pleased with the help I received. Had 8 panels 2x battery’s and inverter fitted it’s working great and saving me money already would recommend having solar fitted through the scheme.
16 mars 2026
Réponse de Switch Together UK
Dear Annette,
Thank you very much for taking the time to write us a review.
It's wonderful to read that your experience with the scheme has been a pleasant one despite the initial hiccups with the wiring and the application. We are also pleased that you are already benefiting from your installed system.
Here's to many years of savings and sunshine!
If you have any questions or need assistance in the future, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Good to deal with
Good to deal with. Straight forward and had a good price. Work all done to schedule and clean and tidy work.
21 octobre 2025
Réponse de Switch Together UK
Hi Michelle,
Thank you for sharing your feedback. We're delighted to know your experience with Switch Together was a good one and truly appreciate your trust in us.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
A great experience from start to…
A great experience from start to finish. All the staff from the chosen organisation were professional, helpful and friendly. The final product was delivered to the agreed timescale and is delivering beyond expectation.
10 février 2026
Réponse de Switch Together UK
Hi Jane,
It’s fantastic to hear your installation experience was efficient and well managed. We really appreciate your kind words. May your new solar system brighten your home and your energy bills for years to come.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Great price for the solar panels etc
Great price for the solar panels, battery and inverter. Considerably less than expected. Very professional management and installation team (LMF). Cannot fault anything throughout the entire process.
13 mars 2026
Réponse de Switch Together UK
Hi Bill,
We really appreciate your kind words. It is fantastic to know that you were happy with the workmanship and the competitive price you secured through Switch Together. Here’s to lots of sunshine and solar savings to come!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
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