From start to finish I felt confident in the company and product knowing that it was endorsed by my local council. There was no pressure to have anything that I didn’t want. Transparency was good thro... Voir plus
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Lisez les avis des autres
Clean and tidy installers. Survey got the number of possible panels wrong but that was a minor issue in the grand scheme of things. Discussion about system size and cable route was good with all tea... Voir plus
Was signed up to British Gas but then had zero communication or onboarding with them. No statements, T and Cs, nothing beyond money being taken every month. Seems like they are signing people up and n... Voir plus
Installation was very efficient. Scaffold took only about 2 hours on one day. Installation of the panels, cabling, battery works were all completed include all the test and commission on another fu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Switch Together makes it easier for households to take up renewable energy and make more sustainable choices at home. We use expert guidance and the power of group buying to help people access fair, competitive prices on products like solar panels, battery storage and other low-carbon technologies. Our approach is simple. We bring communities together, assess demand, and run a competitive process with carefully vetted suppliers. By buying together, households benefit from better value, clearer information and a more straightforward journey — without the pressure or complexity that can often come with home energy decisions. From the moment you register your interest, our team is there to guide you. We explain how the scheme works, what’s involved, and what to expect at each stage, so you can make an informed decision that’s right for your home. There’s no obligation to proceed, and you stay in control throughout. We work with trusted installers who meet recognised industry standards, and we’re transparent about pricing, timelines and next steps. Our goal is to remove barriers, build confidence and help more people switch to cleaner energy — simply, fairly and together. At Switch Together, sustainable choices shouldn’t be complicated. They should be accessible, supportive and built around real people and real homes.
Coordonnées de contact
21-22 Great Sutton Street, EC1V 0DY, London, Royaume-Uni
- support@switchtogether.co.uk
- switchtogether.co.uk
4,5
Excellent
6 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All work completed on schedule and…
All work completed on schedule and efficiently with no fuss. Seems to be a good job.
13 mars 2026
Réponse de Switch Together UK
Hi James,
Thank you for your review. We're glad to hear that you're pleased with your installation.
We hope that you are able to enjoy the benefits of your newly installed solar panel system for many years to come.
Kind Regards,
Switch Together
Straightforward process
Straightforward process to request a price for battery storage and backup Emergency Power Supply. Received a competitive quote from a local, reputable installer. The installer, Impact Services, was very efficient, easy to communicate with, and did a good job. We are now benefiting from the installation.
5 mars 2026
Réponse de Switch Together UK
Hi Jan,
Thank you for your kind review. We're glad we were able to help you with a solar panel system at a competitive price.
Congratulations on your newly installed solar panel system.
Kind Regards,
Switch Together
Réponse de Switch Together UK
Hi Nick,
Thanks for your kind review. It's great to hear that you were so pleased with your installer's prices and performance.
We hope that you are able to enjoy the benefits of your newly installed solar panel system for many years to come.
Kind Regards,
Switch Together
Everything went smoothly from my…
Everything went smoothly from my initial enquiry to the installation. Since then the installer has been responsive at sorting issues with the app and damaged gutters.
13 mars 2026
Réponse de Switch Together UK
Hi John,
Thank you for your kind review. We're so glad you had such a great experience with your installer.
Your positive experience serves as a testament to the professionalism and commitment of the teams involved in your installation. Enjoy the benefits of your solar energy system, and thank you for choosing a sustainable energy solution.
Kind Regards,
Switch Together
Very simple process.
The leaflet that arrived suggested that a storage battery could be added to my existing solar system at a reasonable cost. It involved signing up, selecting what I wanted and agreeing to the conditions attached. I left it for a while and had a think, it was a good idea, would it work, would everyone know what they were supposed to do. Research answered most of the questions, so I was in. Nothing else to do but wait and see which company would be selected, they,in turn, were also researched. Once I accepted the quote, an installation was organised. The hardest part for me was making tea for the installers.
I am keeping an eye out in case another scheme pops up, this one has certainly been worth getting involved with, no effort required.
5 mars 2026
Réponse de Switch Together UK
We're happy to hear that adding a storage battery to your solar system was a worthwhile experience. It's great to know the process was smooth and effortless for you.
Thank you for choosing Switch Together, and we appreciate the opportunity to be a part of your sustainable energy journey.
Kind Regards,
Switch Together
Fantastic service from start to finish.
Fantastic service from start to finish.
nothing was to much trouble for them in answering
the many questions I had.
Their workforce was smart, polite and they cleaned up what little mess they made before leaving.
Both my wife and myself have no hesitation in
recommending this organisation to all of our friends
and neibours.
5 mars 2026
Réponse de Switch Together UK
Hi Taff,
Thank you for your review. We're happy to hear that your installation went so well!
Your positive experience serves as a testament to the professionalism and commitment of the teams involved in your installation. Enjoy the benefits of your solar energy system, and thank you for choosing a sustainable energy solution.
Kind Regards,
Switch Together
Easy and well supported process
We were kept informed during the whole process, and the Solar Bureau were easily contacted when we had questions, and were very responsive.
The installation works really well and has surpassed our expectations.
4 mars 2026
Réponse de Switch Together UK
Dear Ann,
Thank you for your kind 5-star review. We’re so glad to hear that you’ve had a good experience with the Switch Together process and that the Solar Bureau was easily reachable and quick to respond. It's exactly the level of service that we wish for all of our participants.
We do hope that you enjoy your energy bill savings and earnings from an export tariff. If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Very easy process
Very easy quotation process, clear prices, installation fast friendly and efficiently done, now enjoying free electricity
12 décembre 2025
Réponse de Switch Together UK
Dear Alan,
Thank you for your kind 5-star review. We’re so glad to hear that you’ve had a good experience with the Switch Together process and that you felt Impact Services was efficient. It's exactly the level of service that we wish for all of our participants.
We do hope that you enjoy your energy bill savings and earnings from an export tariff. If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Battery instal
Whole system from start to finish was effortless, the price was certainly very competitive and the work undertaking quickly and professionally
3 mars 2026
Réponse de Switch Together UK
Dear customer,
Thank you for your kind message. We’re so glad to hear that you’ve had a good experience with Switch Together from the start to the finish. It's exactly the type of smooth experience we wish for all of our participants.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Simple and Cost effective
Easy to sign up, good communication throughout, costs lower than I had been quoted elsewhere, confident and expert installation by Solar Bureau
23 février 2026
Réponse de Switch Together UK
Dear Kirsty,
Thank you for your kind message. We’re so glad to hear that you’ve had a good experience with Switch Together, from the communication to the cost to installation. It's exactly the type of smooth experience we wish for all of our participants.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
The team from UPS were very efficient…
The team from UPS were very efficient and the whole process went smoothly
We had a good price for the whole package, solar panels, battery and EV charger
Thank you Solar Together Initiative, I finally had solar panels installed
5 mars 2026
Réponse de Switch Together UK
Dear Kim,
Thank you for your kind message. We’re so glad to hear that you’ve had a good experience with Switch Together and that you feel UPS Solar was efficient, given all aspects of our package and the additional EV charger. It's exactly the type of smooth experience we wish for all of our participants.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Really pleased with our panels and the…
Really pleased with our panels and the service from Impact Solar.
5 mars 2026
Réponse de Switch Together UK
Hi Henrietta,
We truly value your review. Knowing that the process was well handled and that you are pleased with the end product means a lot to us. Wishing you endless benefits from your solar investment.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Excellent. Highly recommend
Clean, tidy, extremely efficient superb staff. The entire job done in 3 hours. Staff took time to get me on line with thd Fox app and ensure everything worked. By the end of toe day I was using solar electric. Cannot recommend them enough.
17 février 2026
Réponse de Switch Together UK
Hi there,
Thank you for your lovely review. Hearing that everything went smoothly and professionally makes our day. Thank you for sharing. Enjoy the clean energy and the savings your new system will bring.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Not sure I would recommend them
Overall, this was a long and at times frustrating process. I started the application in August, and it wasn’t completed until mid-March. While the system is now up and running and seems to be performing well so far, getting to that point was not straightforward.
The main issue throughout was poor project management and communication. It took many months to get an installation date and then dates were changed, on a planned install day the engineers didn’t turn up as scheduled. There was the lack of proactive communication — I was left to chase the company myself, only to be told later in the day that the installation wasn’t going ahead. If customers are expected to wait in, they should be informed much earlier if plans change.
The overall impression as a customer is that the business may have taken on too many projects and doesn’t have sufficiently robust processes or systems in place to manage the volume of clients effectively.
The engineers themselves were generally good when they were on-site — polite and capable. However, there were a number of snagging issues due to lack of care and attention which meant they had to return the following week. This extended the overall timeline and resulted in scaffolding being left up longer than expected, which could likely have been avoided with more care during the initial installation.
On one visit, a single engineer was sent with two very heavy batteries. He arrived around 11am and left at about 3pm, completing only part of the work. During that time, he had to move very heavy batteries himself without any lifting equipment, we helped him lift them. He didn’t complain, but it did feel like something that could have been better planned from a welfare and practical point of view.
There were other issues with the survey that impacted the end result, also issues with the quotation.
To be fair to them the company did work to try and rectify an issue when it was raised.
In summary, the end result seems reasonable and hopefully will perform well, but the journey to get there felt quite disorganised.
4 mars 2026
Réponse de Switch Together UK
Hi David,
Thank you for sharing your thoughtful and honest feedback. We're sorry to hear that the process was lengthy and challenging, especially regarding project management and communication.
We absolutely agree that whenever delays occur, the installer ought to be proactive in informing the customer so that you can make plans accordingly. I'm sorry that this was not your experience.
While some issues also with the installation needed to be corrected, I’m glad to hear that things ultimately worked out, and I truly appreciate your patience and understanding through the bumps in the road.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Réponse de Switch Together UK
Hi Martin,
Thank you for taking the time to share such positive feedback. We’re so glad the process felt seamless and that you received the service you deserve. Enjoy the sunshine-powered savings ahead.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
The whole process was slick!
The whole process, from initial enquiry, through to getting paid for excess electricity, was seamless and effort free. These guys really know what they're doing - it shows in the slickness of their delivery!
23 janvier 2026
Réponse de Switch Together UK
Hi Neil,
We really appreciate you taking the time to share your experience. What a glowing recommendation!
I’m delighted to hear you were pleased with the installation quality and the ease of the entire journey. Wishing you a season full of sunshine and solar success!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Réponse de Switch Together UK
Hi there,
Thank you for your lovely feedback. It’s great to hear that the installation went well and that the group-buying scheme delivered the value you were hoping for. Enjoy the brighter days and all the energy they bring!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Straightforward process
Straightforward process, good value, good product, good installation.
2 mars 2026
Réponse de Switch Together UK
Hi Paul,
Thank you for your kind message. We’re so glad to hear that you’ve had a good experience with Switch Together from the start to the finish. It's exactly the type of smooth experience we wish for all of our participants.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
All went smoothly
23 février 2026
Réponse de Switch Together UK
Hi Jonathan,
It’s great to hear your experience with us was positive. Thank you for your feedback and for placing your trust in Switch Together.
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
Overall a good installation
Generally everything went well from initial survey to completion. Teams on site were pleasant and efficient. A few minor communication issues between customer and company i.e. not kept informed when various trades arriving on site. Electrician did an excellent job and was very helpful.
26 février 2026
Réponse de Switch Together UK
Dear Chris,
We’re grateful you took the time to share your experience. While I understand there were challenges with communication, I’m pleased to hear that you’re happy with the outcome, and we appreciate you bearing with us and the installer.
Thanks for putting your trust in Switch Together. Wishing you a sunny and efficient future!
If you have any questions or need assistance going forward, please don’t hesitate to get in touch with us at support@switchtogether.co.uk or 0800 014 8851 (Mon – Fri: 8:00 am – 5:00 pm).
Kind regards,
Switch Together
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