Synovus Avis 

Took my wife and mother in law, so my wife could get her name, on her mother's account. No customers upon arrival. As soon as one of the bankers hears our request, he immediately shuts his office door. Then they tell us we need an appointment. I've been banking with Regions for decades. There, you just take a seat, and they take who's next. Probably just going to withdraw and close account, switch banks.

I have been a customer of this bank for well over 20 years. I have stayed with the bank through every name change—from Immokalee Bank, to Tri-County Bank, to Florida Community Bank, to Synovus, and now the transition to Pinnacle Financial Partners. Years ago, this bank even provided the construction loan that allowed me to build my home. I have remained a loyal customer because I believed this bank valued long-term relationships with local businesses.

I own a local business, and dependable banking is essential to keeping my company operating. Before depositing a recent check, I spoke directly with the branch manager because I wanted to avoid an unnecessary hold. The check was from a long-time customer, drawn on a local Bank of America account. I have previously deposited approximately ten checks from this same customer and the same bank, and every one of those checks cleared without any problems.

The manager told me that if I called the next morning, she could contact Bank of America, verify the check had cleared, and release the funds.
I did exactly what she asked. When I called the following morning, she was in a conference call. I waited approximately an hour and a half without hearing anything back before calling the branch one more time and asking another employee to leave her a message.

When she finally returned my call, instead of discussing the status of the check, she immediately spoke to me in what I felt was a rude and unprofessional manner, telling me that I didn’t need to call her “every 10 minutes.” That statement was simply untrue. I called once as we had agreed, waited a considerable amount of time, and then made one follow-up call after receiving no response.

The conversation became heated, and I regret that it reached that point. However, several people who were with me overheard the conversation because my phone was on speaker. Their immediate reaction was, “Who is talking to you like that?” They were surprised by the tone of the conversation.

More importantly, the hold on the check created real financial consequences for my business. The funds were held for more than a week, causing a payment to one of my material suppliers to bounce and delaying my ability to complete my customer’s project—even though the customer had already paid me and was expecting the work to continue.

What makes this even more frustrating is the inconsistency. At the Lehigh Acres branch, the staff has always treated me like a valued customer. They know me by name, greet me when I walk in, and provide excellent customer service. There is also a teller at the Bonita branch who has always been courteous, professional, and helpful. My complaint is not with the bank as a whole or with the employees who genuinely care about their customers. It is with the way this situation was handled by the branch manager.

I understand that banks have fraud prevention
policies, and I support those policies. However, I also believe experienced bankers should use reasonable judgment when dealing with long-time customers who have an established history of successful deposits from the same customer and the same bank.

After more than two decades of loyalty, I expected better communication, better judgment, and far more professional customer service. I hope senior management reviews this situation because no long-time customer or local business owner should have to go through an experience like this.

Synovus is a complete joke and they will steal your money outright and tell you it's your fault they had to do it. I opened a business banking account and it's impossible to run a small business with them as your bank. Every time I deposited checks, they tried to hold them for 10 days then when they released the holds, after much hell raising and immense frustration that never should've happened, they would make it out like I was asking them to do something outside of their policies. They they would gaslight and make me feel like I was in the wrong for expecting them to process business transactions that were absolutely necessary for my business to survive. Nobody can sit around and wait 2 weeks on checks to clear, especially off of the same accounts they had previously verified without issue. Then, in January, I wrote the branch manager an email explicitly telling them to take overdraft protection off the account and they didn't do it, furthermore, told me that you could not remove it from any business account at any financial institution. From January to June when I realized they were still processing transactions when there was no money they accrued over $1200 in NSF fees for paying subscription fees for me when I had a major customer that refused to pay his bill. So, I was in financial strait and they didn't care at all about anything besides their money and closed my account with it overdrawn $666 and that's prevented me from being able to open accounts elsewhere. If you give these folks any of your money after reading this review, you deserve what they're about to do to you because they were extremely nice and caring until they became my "relationship bank" and that's an experience I never care to have again. They big boy your money then tell you it's mandatory and it's your fault it happened. Even though you told us not to cover anything coming through your account that wasn't available. It's crazy they can get away with this honestly.

I had the worse experience with the commercial loan process. It was very unorganized, they lost documents, asked me to lie on an official document and almost had me lose my building for an environmental study that didn't need to be done. The woman I dealt with was very condescending and not helpful at all. She was combative and tried to make everything my fault. They were even late getting everything to title. Now to top it off, I can 't even pay the loan payment online unless I set up banking accounts with them. I can not refinance this loan fast enough. Even with the prepayment penalty, it's worth it.

I spent almost 45 minutes on the phone with a young lady by the name of Keyonna. She was amazing and did everything she could to resolve my issue. She was extremely patient and stayed on the phone with me until I completed my task.

I possess a First Progress secured credit card issued by Synovus Bank, which is a secure credit card that I have maintained for over five years. Throughout this period, I have consistently made timely payments, and up to December 2025, I had no returned payments in seven years. However, my account was suspended, and I was informed that it would remain in this status for 30 business days. Consequently, on February 24, 2026, I requested that my account be closed and my deposit refunded.

i have worked for Synovus as and IT PCCE Engineer and the company itself is total GARBAGE.... now let fast forward to using Synovus products... i have a credit card that i got while as an employee... im trying to make a payment on my credit card and when i logged on i no longer have the ability to do so. Payment due 22nd. its normally paid on 14th. I called asked why am i not able to make a payment and the response i got was this... we blocked your account because we got some returned mail. I asked so you prevented me from paying my bill because mail was returned? Ok so say i would have not been able to make my payment and didnt call in... then synovus would have presented me as delinquent payment and account... when in actuality it was them that prevented me from paying my bill. I asked them if they had my number on file? Yes we have your number on file.... i asked why wasn't a call placed to me regarding the issue with the returned mail instead of just blocking my account? That is not in our policy to call the customer... but it is in your policy to block the account and if the customer do not call in then they will just be delinquent because of Synovus.
PEOPLE PLEASE BEWARE OF THESE DECEPTIVE BUSINESS PRACTICES THESE BANKS BE INVOLVED IN!

Absolutely the worst credit company I have ever dealt with they said my account was closed at 0 dollars yet they hit my credit with a false charge.
They ignored my dispute multiple times and I pray that God makes this company fall to pieces.
Amen

Tara was absolutely brilliant - Bonita springs branch. After a dreadful experience at both Bank of America and Welsh Fargo I can highly recommend this branch !!!

I observed fraudulent transactions made on my account on 04-21-25 and 04-22-25. I reported the unauthorized transactions on 04-28-25. 3 weeks later I receive a letter from First Progress stating they consider the transactions authorized because they were made with in a prescribed radius of where I lived despite me telling them I don’t have possession of my card.
I contacted them about the decision to appeal it. At this point they will no longer speak to you and direct you to a generic email of info at First Progress to dispute the claim. At this point I filed a police report, filed a complaint with CFPB and the Texas Attorney General against First Progress.
I then sent GPS locations from my vehicle during the dates and times the unauthorized transactions took place to include information on the locations to prove I was not near those locations during those times. I called First Progress for updates over the month only to be told there is no further information.
On May 22nd I get an alert that my credit score dropped by 23 points. I find out that now First Progress is reporting I have two cards with them at 100% utilization. I called them again but they couldn’t explain the multiple accounts and still no resolution to the fraudulent transactions.
I sent several follow up emails to info at First Progress over the month of June asking for updates with no response.
I log in to my account and noticed they gave credit, then took it way, gave credit again 3 days later then took it away. I called again asking why did they do that twice only to put all the charges back on my card. Of course I get the deer in the headlights response of we are not sure. I’m then transferred to another person that I spent 39 minutes on the phone struggling to understand what they were saying as their English speaking skills were elementary at best. They then tell me that I was found not liable for the charges back on 06-11-25 and they are typically removed in 24 to 48 hours. Well it’s 120 hours later so why are the charges still there. No one had an answer.
1 week later I see the charges removed but now $7.53 in interest on an account that had a zero balance. I call them and spend another 28 minutes on the phone to get it removed.
It’s now a week later and still not removed.
I check my credit report and now First Progress is reporting 3 cards at 100% utilization which is false again dropping my credit score an additional 23 points.
Here we are 2 months later, 9 follow up emails with no response, 7 calls totaling 156 minutes and in worse condition because of fraudulent activity at First Progress with false reporting and delays in retaliation of my dispute.
Anyone in the same situation feel free to visit their headquarters and see how they would like a face to face instead of hiding behind a phone and PO Boxes.

Synovus Place
33 West 14th Street, 4th Floor
Columbus, Georgia 31901
Main Phone Number: 706-649-5756

Loan officer at Venice office (Center St.) was belligerent when I wanted to renew my PLOC which I have had for years without any problems. I had never spoken to him before so was surprised at how offensive he was. I don't live in the Venice, FL area any longer but have conducted business (minimal) in the last few years. Bottom line is that he was obnoxious, rude and of no help. Went to our local Wels Fargo bank and got our new PLOC in a matter of minutes. Wouldn't recommend Synovus or this location in Venice, FL. Pretty mouthy for a small bank and nitwit loan officer.

I had 3 charges on my account for Amazon that I didn't do. I called the fraud department thinking they would help. They refunded the money at first, then they took it back out. They said their investigation showed it wasn't fraud. I checked my Amazon account and couldn't find any charges for the amounts shown on my account. I even got my daughter to check and she couldn't find any matching charges. I will be closing my account with this bank. I wouldn't recommend them to anyone.

Excellent customer service. I had a discrepancy on my bank statement and they took care of the problem immediately. I would highly recommend this bank.

My husband went into the Spartanburg SC East Henry Street branch. Upon entering he was greeted by an employee named Karen, and by greeted, I mean looked up and down as if he was a piece of trash! Then he was trying to explain about his business and what he would like to do, to only be told no you have to have this and that and being rushed to get out of the office. Karen was very rude and did not listen to my husband, she just wanted him out of the office. She needs to be fired! This branch will not be getting any business due to potential customers being judged by the way they look and if they are up to Karen's standards or not.

if i could give synovus bank a 0 i would. i deposited a check and they put it on hold for 11 working days to verify it. a Fidelity check. they let my light bill bounce, my cell phone bounce and held my check up.

I paid off a loan early, and they listed the loan as a charge-off/fully paid. Despite numerous attempts to contact Synovus directly and challenging the charge-off through the credit bureaus, it was to no avail. Synovus refuses to remove the derogatory mark affecting my credit score. I would give them zero stars for this.

If I could leave no stars I would. After one month of business and personal banking they frooze and locked me out of my accounts for too many transactions. Then I had to wait 1.5 months to get my money. They sent me a letter stating they were mailing me a check but never got it. I physically had to walk into a branch and demand my money which they finally released to me. The worst bank ever.

I have been with Synovus bank for years, and I’m so grateful for their excellent customer service. The personnel are considerate, kind and very professional. I don’t feel like just a number to them. So happy to have found this jewel!!

I love the people at my branch office. They are great my parents been a long term customer. The issue I have, Is with there debit card. For whatever reason they will put a block on your card with know notification it was done. If you make a purchase online and it doesn't go through, they blocked it, If you don't do a travel advisory, they will block it, once you make the first few purches traveling out of your state or your spending habits. You want know this happened till you try to make a purchase or ATM with draw. They don't have a 24hr customer service to get anything done. So you're stuck until 7am. I've had this happened to me at least 6 times in the past few years and a couple time while I was traveling. It's really embarrassing to have a waitress tell you your card declined. There's nothing, concerning your debit card the branch office can do to help. You have to call CS. I understand they want to protect from fraud. But how about some.kind of notification. Text message or email, hell even a robotic call
with an option to be connected to a CS agent. I'm pissd right now at 3am, I'm suppose to be traveling right now to an appt and my card is blocked.

Believe every bad thing everyone else said. I have a mortgage with them and they are thieves and liars. Furthermore, America should be concerned about foreign owned companies like Synovus, Santander, and Exeter controlling much of the lending for working and middle class families.