Taking Care Avis 

The whole system means I can leave home for a short time and know that if my wife has a problem or a fall then help will be at hand.

Toni was extremely knowledgeable, personable and great to deal with. And a sense of humour.
She is a great ambassador for you.

From ordering the equipment found the advisors very polite and especially
patient explaining the set up

HAVING HAD ABSOLUTELY NO RESPONSE TO MY ENQUIRY REGARDING THE LIGHTS FLASHING ON THE PANEL DESPITE ASKING THREE TIMES I AM TOTALLY FED UP WITH THE DISREGUARD FOR CUSTOMERS AND GOES TO SPOIL WHAT IS A GOOD PRODUCT
HAVING HAD A RESPONSE NOW THE MATTER HAS BEEN RESOLVED BY FITTING A MASK OVER THE LIGHTS AND FULLY UNDERSTAND THE REPLY SENT TO ME, THANKS FOR DEALING WITH.

Very helpful staff. Explained the workings of the alarm in simple patient manner.
And the delivery service was v good.

My mother had a care alarm with this company for three years. The service was adequate although I would have appreciated prompts to run a check on the alarm to ensure it was working. However when the system was really needed after a fall at home it worked and for that I am grateful. After the fall my mother had to go into a nursing home for respite to start with, with uncertainty as to whether she would return home or not. This coincided with her annual fee being due in 27 days time. I asked for it to be kept dormant for a short while until long term decisions could be made. No I was told. I need to give 30 days notice and as I was calling 27 days before the annual payment that would take me into another month so another 30 days would have to be paid for. So actually 57 days notice required. Beware - I shan't be going back to this company. Very un- taking care !!

Phoned to order the personal alarm watch for my mother Rebecca was really nice and helpful in the phone.
My only concern is I see its evri thats being used to deliver the parcel and I've had some bad experiences with them. I will put note on delivery instructions to give my mum time to answer door as shes 89 and slow on her feet so will see if they follow them.

Easy to set up excellent customer service

Initial contact with Taking Care had been good and setup of the device went smoothly. Now, we are just 3 weeks into our contract for a wrist worn fall pendant for my mother. However, in that time we have had 2 false alarms, one when she was sitting in an armchair talking to friends visiting and the 2nd one in the early hours when asleep in the bedroom. After giving information to 'Lucy' their AI bot followed by a 15 minute musical interlude/wait, I was transferred to a human advisor. She asked for the same identity information as the bot, (so that was a complete waste of time). Ironically, the (human) advisor sounded less human & friendly than the bot and wasn't particularly responsive to my concerns, not did she sound particularly interested or helpful. Despite my name being on the order, having paid for the initial alarm unit, the advisor was unable to provide details of how the alert events were triggered e.g. fall event or button press, without submission of a POA. Now waiting for a replacement pendant to be despatched. Update to follow.

Currently I can only review "set up" of hiring the fall alarm not the product. I've dealt with Chloe this morning and she was charming, helpful and kept the procedure straightforward.

Jo the service representative was helpful persistent and informative. I was very satisfied with her assistance.

Excellent service, Taking Care replied immediately to my alarm going off inadvertently, would highly recommend..

I spoke with Sarah to organise a personal alarm for my mum.
She was extremely helpful and talked us through the best options. She helped make the process very easy and straightforward.

my first contact was with Rebecca, a very pleasant lady who was attentive and spoke clearly and informatively look forward to completion. Al.

I couldn't set up the first personal alarm we received for my mother. It turned out it was faulty and was promptly replaced. The second one was easy to set up and test. We have started our 30 day trial and we have a few things to iron out since not quite how explained to us during the sales process. This will be a good test of the general support provided by this service.

As one of your customers I wanted to arrange for 2 relatives to become customers. When I rang I was quickly connected to Rebecca. She was very helpful and patient and made all the necessary arrangements. The equipment arrived the next day.

I found the instructions easy to navigate through so it was easy to set things up.