Your service was very good,but I'm sorry to sayI will be returning the watch..The reason being I have just had to have a new boiler fitted which has cost me£3000.I am a pensioner on my own with no ext... Voir plus
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Lisez les avis des autres
The customer service and communication with the people on phone has been good. I have been a little disappointed with the over sensitivity of the alarm equipment. I have had 3/4 false alarms in t... Voir plus
L'entreprise a répondu
Ordering and delivery went very smoothly. Set up of the fall alert alarm for my elderly mother was very straightforward, and the instructions for a set-up test were easy to follow. Once the fall alarm... Voir plus
L'entreprise a répondu
I was talked through this several times, and it did actually work (contrary to my expectations). Not everything was explained clearly in the leaflet. I accidentally activated it the first day I had... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- aussi dans
- Agence de services d'aide à domicile
- Aide à domicile
- Service d'aide médicale d'urgence
- Service de soins à domicile
- Soins aux personnes âgées
Écrit par l'entreprise
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Écrit par l'entreprise
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Coordonnées de contact
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Royaume-Uni
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to understand
Rebecca spoke clearly and not too quickly - some rattle off what they need to say because they say it so often.
21 septembre 2026
Avis spontané
Réponse de Taking Care
We're glad to hear you received such a positive experience - we'll pass on the kind words to Rebecca!
When I was lost the operator contacted…
When I was lost the operator contacted me after I pressed the button. She talked too fast for me to understand and I had to ask a random passerby to take the call
25 août 2026
Réponse de Taking Care
Hi David. Feedback like yours helps us improve our service so we appreciate you sharing your experience and we're glad we could help, even if in this instance you found it difficult to understand the operator.
Easy to order
I have ordered one for my mother. I called with lots of questions to understand how this works. I spoke to Kiera who was very knowledgable answering my many questions about how it works, charging, the GPS functionality etc. It was easy to order and next day delivery.
23 septembre 2026
Avis spontané
Réponse de Taking Care
Hi Jo, thanks for your comments and Kiera will be delighted to read your feedback.
Many thanks,
John
Great service giving me peace of mind…
Great service giving me peace of mind that I am supported. None of us knows what life throws at us as we we get older, it great to know that we are not alone and help is at hand
9 septembre 2026
Réponse de Taking Care
Hi Susan, thanks for sharing and taking the time to leave a review. We appreciate your comments and hope your personal alarm provides you with peace of mind.
Many thanks,
John
Staff friendly and helpful
Staff friendly and helpful. Explained all possible options well
10 septembre 2026
Réponse de Taking Care
Hi Enid, thanks for taking the time to leave a review and we hope your personal alarm provides you with peace of mind.
Kind regards,
John
Everything has gone really well I…
Everything has gone really well I haven't connected it yet as waiting for KEY SAFE to be fitted in a couple of weeks.
8 septembre 2026
Réponse de Taking Care
Hi Suzanne, we're pleased to hear everything has gone well and let us know if we can be of any help.
Many thanks,
John
Rebecca Nolan is very helpful lady
Very helpful lady, clearly explained details and finances.
21 septembre 2026
Avis spontané
Réponse de Taking Care
Hi Donna, thanks for leaving a review and we're glad we could help.
Many thanks,
John
Rebecca was extremely helpful
Rebecca was extremely helpful, taking time to explain everything carefully to me and making sure I understood the different options available.
21 septembre 2026
Avis spontané
Réponse de Taking Care
Hi Katherine,
We're glad to hear about your positive experience with Rebecca - we'll pass on the kind words!
I spoke to Tina
I spoke to Tina, who was very helpful, answered all my questions and fully explained the process and benefits of having a personal alarm. Within minutes of completing the call she had sent me all the necessary forms and confirmation. Excellent Service!
21 septembre 2026
Avis spontané
Réponse de Taking Care
Hi Howard,
We're glad to hear about your positive experience with Tina - we'll pass on the kind words to her! Thank you for your recommendation.
Taking Care Anywhere
Rebecca was so helpful. Very knowledgeable and professional. Made fore a very informative and easy purchase.
Great service
21 septembre 2026
Avis spontané
Réponse de Taking Care
We're glad to hear about your positive experience with Rebecca - we'll pass on the kind words!
Rebecca made it all very simple.
21 septembre 2026
Avis spontané
Réponse de Taking Care
Hi Mel,
We're glad to hear about your positive experience with Rebecca - we'll pass on the kind words to her!
Réponse de Taking Care
Hi Danzella,
Thank you for sharing your positive experience!
Help line was very useful
Help line was very useful. Telephone handlers very patient. Customer sale gentleman good too.
7 septembre 2026
Réponse de Taking Care
Thank you for sharing your positive experience - we'll pass on the kind words to our staff!
My mum fell and the watch didn’t work
My mum fell and the watch didn’t work. I’ve contacted customer service twice and had no response. Starting to feel like this is a scam!
7 septembre 2026
Réponse de Taking Care
We are concerned to hear this - our Customer Services team have contacted you to discuss this further.
You never know when you need help!
Recommend by a friend as I live on my own and her mother has the same system.
Great help from Rebecca who talked me through everything I needed to know, very easy and stress free. Easy to set up, booklet of instructions and set up process via the main control/receiver unit. A great
and neat system, highly recommended.
Glad to say I haven't needed to use it as but know it's there if I need it..
8 septembre 2026
Réponse de Taking Care
Thank you for your recommendation - we're glad to be able to provide peace of mind. We'll pass on your kind words to Rebecca.
Réponse de Taking Care
We're glad to hear you're satisfied with the service so far - thank you for sharing your positive experience!
I was looking for a fall watch for my…
I was looking for a fall watch for my mum and spoke with Kiera Gilbert. She was amazing—so patient, kind and helpful. She took the time to explain everything clearly and answer all my questions, which made the whole experience much easier. Thank you, Kiera, for helping me feel more confident about choosing something for Mum.
18 septembre 2026
Avis spontané
Réponse de Taking Care
We're so glad to hear about your positive experience with Kiera, and we'll pass your kind words on to her!
Able to switch as needed from an electronic assistant to a very helpful person
Able to switch as needed from an electronic assistant to a customer service person. Very helpful. Rebecca spoke clearly, repeating as necessary (I have poor hearing). All queries resolved. My personal alarm watch now fully set up and daughter able to monitor me through Friends & Family app.
17 septembre 2026
Avis spontané
Réponse de Taking Care
We're glad to hear that the setup has been friendly and efficient, and we look forward to providing peace of mind. We'll pass on the kind words to Rebecca.
Great service!
Kiera was very helpful, friendly and explained everything in minute detail. It was a pleasure to deal with her.
18 septembre 2026
Avis spontané
Réponse de Taking Care
Thank you for sharing your positive experience - we'll pass on the kind words to Kiera!
Delivery.not.got.it
3 septembre 2026
Réponse de Taking Care
Thank you for reaching out in regards to your delayed delivery. We understand the frustrations this must have caused - but are glad to hear the alarm is now with you.
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