Talabat Avis 

thank you for giving me coupon code of 25% OFF but its for 3 orders and only 20 AED off.

The customer service is terrible and they 100% scam people. I had to contact them every day for a week just to be able to return an item and get a refund. They finally confirm it and that the driver will come pick it up at a certain time. The time comes and again there is no driver and they refuse the refund even though they already confirmed it. Finally I raise a complaint and she was incredibly rude and offers me a 25 QAR voucher although the item is 89 QAR. Basically, they love stealing money and hiring people who are clearly not capable of being in customer service.

I placed an order with them and waited for 2 hours beyond the estimated delivery time. The order was marked as delivered, but it was not. I then waited 12 hours for a response. They have great customer service and strong soft skills, but they offer no real solutions.

The guy who came for delivery was extremely horrible...no sense..he was shouting at the reception while waiting for his costumer to pick the order

On a regular basis, after 1 hour waiting, when the driver finally arrives at my home, I can see him downstairs and also on GPS, he cancels my order at the last minute for no reason. No message, no contact by phone.

Terrible experience with talabat,it is like they don't have customer service actually,they lead you to huge frustration

Terrible experience with Talabat. I tried the app twice, and both times were disappointing.

First order never arrived after waiting over an hour, and the refund took a long time. Second order had a missing item, and customer support was unhelpful. They forced the refund as Talabat credit instead of returning it to my card, which I didn’t want.

Poor service and bad refund policies. I won’t be using this app again.

Updated:
I reached out to the email you provided as requested, but no one has responded. This is disappointing, and I’m still waiting.

I have ordered food 2 times and both order got cancel after one hours I wouldn't recommend talabat poor service and customer service

Very very bad and poor service
I’m here in golden classic restaurant
One hour food ready for our customers no have any riders

Very bad experience today.
It was showing 30 minutes delivery time, later on it was showing 60 minutes.
After 90 minutes, they themselves cancelled my order even weather is ok.
Checked with the restaurant and found that, order was ready and no one came for picking up.
Restaurant is ready to serve.
But Talabat is not ready.
No proper response from Talabat.
Very bad.

I had a very disappointing experience with Talabat. I placed my order at 9:58 PM, and the initial estimated delivery time was 10:40–10:45 PM. However, it kept changing—first to 11:05 PM, and then even later. In the end, my order still hadn’t arrived even after more than 2 hours, reaching close to 3 hours of waiting.

I tried to be understanding at first, considering the weather conditions, but the delay became unacceptable. When I finally contacted customer service, the only solution offered was to cancel my order—after I had already been waiting for hours in the middle of the night, without having had dinner.

It’s extremely inconsiderate. Customers order food expecting timely service, especially after a long day of work. Being told to cancel after such a long wait is frustrating and unacceptable. Offering a AED 15 voucher does not make up for the inconvenience, hunger, and wasted time.

My advice: if your manpower cannot handle the volume of orders, then don’t accept more orders than you can deliver. Respect your customers’ time.

Talabat.jo Jordan, was great ever since I started using it in July 2025. Then shortly in February, and March 2026, their follow up began to dwindle. I lost about 30 JD's in total of missing items. Even when supermarket called to express they ran out of stock of a certain item, it was unrefunded. I raised up cases, with receipts and evidence and to this day no real action taken, and my cases were closed. On one occasion, I went to the actual supermarket to claim my undelivered goods, and was offered a solution, after wasting about 20 minutes of verifying that I have a genuine claim. Three more orders, remain uncredited to my account and no sign of a refund or call to check my request or claim. Not professional.

I have been a loyal Talabat customer since the beginning, with over 500+ orders to my name and a Talabat Pro user. I have also, on multiple occasions, refunded money back to the company after mistakes made from there end—without dispute.

Two days ago, I placed an order from through the app. The order arrived two hours late, and despite the delay, I did not complain. However, when the food finally arrived, it was cold, poor in quality, and the boxes were completely squashed. Unfortunately, I had already paid via Visa, so I had no choice but to accept the order.

When I contacted customer service, not only was my request for a refund denied, but the representative disrespectfully suggested that I “should eat the food cold as NORMAL people do.” When I asked to escalate the matter, I was ignored.

I am not willing to let this go. I expect a full refund. Additionally, after reviewing recent feedback on the app, I see that many customers are facing similar issues. I strongly suggest the team addresses this pattern—this is not merely about the money, but about the complete lack of respect and poor treatment of loyal customers.

I have no issues with their delivery service, as it meets standard expectations. However, my main concern is a very poor experience regarding unauthorized charges on my credit card for Talabat Pro, which I did not subscribe to.

This issue has been ongoing for the past two months, and I have yet to receive any refund. I have escalated this matter multiple times and provided all the requested details, including transaction reference numbers and card information. Despite this, I keep being told that the transactions cannot be located, which is extremely concerning. Since my card was deducted 29AED per month (Feb and March now)

At the same time, customer service representatives continue to assure me that a refund will be processed—but its never been processed and worst is in the request, the escalation is "resolved" which was not really happened.

update:“Waited over 5 hours for an order, only for it to be cancelled multiple times without my consent. The rider arrived thinking payment wasn’t made, which created unnecessary confusion and embarrassment. Customer service response was poor, and the compensation offered (AED 15) does not reflect the level of inconvenience. Very disappointing experience

I think talabat itself is a big scam and it helps restaurants to scam people, because when something is wrong with your food or items they won't help you correctly. Your money is gone.

A very bad service they let me wait for 3 hour and they cancelled abd they didi 4 time and the agent telling me everything under my controll he leave my conversation without even apologize

I placed an order through Talabat on 17/03 and specifically requested a pizza without cheese. However, the pizza was delivered with cheese, making it incorrect and unusable for me. The total cost of the order was AED 47.30.

I immediately contacted customer support and requested that they coordinate with the restaurant to deliver the correct item. I was informed that they were unable to reach the restaurant, as it was not responding. Instead, I was offered only AED 15 in compensation, which I find unacceptable given the circumstances. I asked them again to call the restaurant and again they refused bluntly!

I would like to highlight that I paid the full amount for an order that was not prepared according to my request. Offering a partial compensation while closing the case does not fairly resolve the issue.

I am also disappointed with how this complaint was handled. The response felt scripted and lacked genuine understanding of the issue. A complete robot called Ameer Hamza, no empathy or dignity, repeating a script of sorry and apologies with no understanding at all. The next guy who called me lied to me and said he is the manager and the same script all over again.

Until today, no one from Talabat bothered to call or resolve the issue till the today (23/03/2026) whileI am recording this review.

Extremely disappointed with Talabat’s service and support tactics. My order was 40 minutes past the 'maximum delivery time.' Despite their 50 AED On-Time Guarantee, support agents trapped me in a loophole. An agent unilaterally added a 15 AED 'goodwill gesture' for the rider's unprofessionalism (sending hugging emojis and ignoring 'do not disturb' instructions) without my consent. When I tried to claim the actual 50 AED guarantee I was owed, I was told 'only one voucher per order' is allowed. This feels like a deliberate strategy to underpay customers for massive delays. To top it off, the rider ignored clear instructions to leave the food at the door, calling and knocking repeatedly in the early hours of the morning. Unprofessional and dishonest.

FRAUD. I ORDERED FEW ITEMS ON 15TH. OUT OF THEM ONE ITEM WAS MISSING. WITHIN A MIN. I CALLED & INFORMED CUSTOMER SERVICE. I ASKED FOR THE MISSING ITEM WHICH I ALREADY PAID.THEY INFORMED VENDOR(LULU HYPERMARKET)IS NOT REACHABLE. THEN I ASKED FOR THE REFUND. THEY TOLD WITHIN 30 MINUTES IT WILL REFLECTED IN MY ACCOUNT. BUT NOTHING LIKE HAPPEN.FROM 16TH ONWARD THEY TOLD ME THAT THEY NEITHER DELIVER MY ITEM NOR GIVE THE REFUND BECAUSE OF THEIR SYSTEM ISSUE. WHENEVER I RAISE COMPLAINTS THEY CLOSED IT.