Tea People Avis 

120
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Got my first order from teapeople.co.uk. I ordered the loose builder tea, OMG what a game changer!! I can honestly say Ive not had a better cuppa in years. I love the beautiful tea caddy it cones i... Voir plus

Noté 5 sur 5 étoiles

Have been buying tea from the tea people for quite a while now. Mostly black loose leaf indian teas - and all have been very high quality. The packagaing, customer service and delivery are great.... Voir plus

Noté 5 sur 5 étoiles

Great Customer Service, and great product. I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerj... Voir plus

Noté 5 sur 5 étoiles

Really good quality range of organic teas and beautiful blends which I received promptly on ordering. I did get in touch via their messaging service about the status of my order and received a quick... Voir plus

À propos de l'entreprise

  1. Grossiste de thé
  2. Fabricant de thé
  3. Magasin de thé

Écrit par l'entreprise

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

120 avis

5 étoiles
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1 étoile

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A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,6

Tous les avis

(120)

103 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Tea, as it should be

Excellent selection of lovely teas. I ordered 2 sample boxes (12 different teas) and a tin of spearmint. Having tried them all now, I wasn't disappointed. They are very fresh, well packaged and a delicious mix of flavours. These teas are also very fairly priced, given the quality. In comparison to another grassroots-turned-commercial UK-based tea brand, where over the last 12 years prices have absolutely skyrocketed, quality has dropped, and I feel like they try to get you to add ingredients (syrups and whatnot), Tea People have kept it simple - tea as it should be. The flavours don't need to be enhanced; if you make them the right temperature, you don't need to add all the sugary syrups and other nonsense. Will repurchase for sure!

2 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Everything a tea- lover could want

Easy to navigate site with everything a tea lover could want.
Great quality products.
Order arrived promptly and was exactly as described.
I would be happy to shop here again

30 mars 2026
Noté 5 sur 5 étoiles

Had delivery issues with Royal Mail not…

Had delivery issues with Royal Mail not tea people . Eventually tea people managed to sort it out … nothing was to much for them , they went above and beyond for me to get my delivery 🚚 thank you 🙏 very much snob very well done …. Great tea by the way

30 mars 2026
Noté 5 sur 5 étoiles

Tea People are fantastic

Tea People are fantastic, the best decaf Earl Grey I have found, I’m a huge fan, ordering easy and prompt delivery, what’s no to love Bravo Tea People

30 mars 2026
Noté 5 sur 5 étoiles

Happy shopper

Just love your teas. Also prompt delivery..Love your ethics on sustainability and supporting the people who grow and sell the tea.

27 mars 2026
Noté 2 sur 5 étoiles

While I cannot complain about the…

While I cannot complain about the quality of the teas I have ordered, Tea People ignored my delivery instructions, (they explained that they were too busy to do so) and refused to honour a 15% discount code they had sent me. To add insult to injury, they have just sent another 15% discount offer to my wife.

4 mars 2026
Avis spontané
Logo de Tea People

Réponse de Tea People

Dear Stuart,

Thank you for your feedback — we’re really glad to hear you’ve enjoyed the quality of our teas, but we’re genuinely sorry about the experience you’ve described.

You’re absolutely right to expect delivery instructions to be followed and promotions to be honoured as communicated. Being told we were “too busy” and the confusion around the discount code is not the level of service we aim to provide, and we understand how frustrating that must have felt — especially seeing a similar offer sent again shortly after.

We’d really like the opportunity to make this right. We have hence escalated this to our senior management team who will review what happened and get back to you with a fair resolution.

Thank you again for bringing this to our attention — your feedback helps us improve.

— Tea People Team

Noté 5 sur 5 étoiles

LOVE THIS COMPANY AND THEIR PRODUCTS

Tea People have excellent products and excellent customer service. When a particular tea I had ordered was out of stock after I ordered it, they emailed my right away to give me the option of ordering a different tea or to put my order on hold until their order of it came in. I chose the latter and when the tea came in, they let me know and also let me know when they had sent the order.
They also send along free taster samples that are similar to the product that you bought. It's really nice to get these little surprises and for me, they have result in extra purchases of teas that I wasn't sure I would like, but actually liked so much I ended up ordering them as well.
And finally, I use the loose leaf teas because I have always noticed that in other tea companies, there is always dust in the actual tea bags.
It wasn't until I tried some of the sample tea bags, that I realised that there is absolutely no dust in their teabags. Nothing but straight up tea ingredients. I still love loose leaf tea, but I have also started ordering tea bags too.
Great company service and delicious products. Love it!

7 mars 2026
Logo de Tea People

Réponse de Tea People

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed both our teas and our customer service.

We’re glad the updates about your order and the free taster samples helped you discover new favourites. It’s also great to hear you noticed the quality of our tea bags and loose leaf teas — we work hard to ensure they contain only real tea ingredients.

Thank you for your support. We truly appreciate it!

– The Tea People Team

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