Tea People Avis 

120
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Got my first order from teapeople.co.uk. I ordered the loose builder tea, OMG what a game changer!! I can honestly say Ive not had a better cuppa in years. I love the beautiful tea caddy it cones i... Voir plus

Noté 5 sur 5 étoiles

Have been buying tea from the tea people for quite a while now. Mostly black loose leaf indian teas - and all have been very high quality. The packagaing, customer service and delivery are great.... Voir plus

Noté 5 sur 5 étoiles

Great Customer Service, and great product. I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerj... Voir plus

Noté 5 sur 5 étoiles

Really good quality range of organic teas and beautiful blends which I received promptly on ordering. I did get in touch via their messaging service about the status of my order and received a quick... Voir plus

À propos de l'entreprise

  1. Grossiste de thé
  2. Fabricant de thé
  3. Magasin de thé

Écrit par l'entreprise

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

120 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,6

Tous les avis

(120)

103 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great subscription order!

Tea People are an easy company to deal with and has the benefit of being socially and ecologically aware. This was part of a repeat subscription order which has been in place for more than a year - the tea is great and the price is competitive. All in all, we have no complaints - thank you Tea People.

24 février 2026
Noté 5 sur 5 étoiles

Tea People

Great website explaining each of the type of teas. Easy to order and good delivery. The teas are excellent and there is a free gift included. I like their ethical/ green attitude. An outward looking company.

28 janvier 2026
Noté 5 sur 5 étoiles

I am a regular customer

The website is easy to read. The tea descriptions are very good. There's a large selection, and teas you won't find in discount stores.

27 janvier 2026
Noté 3 sur 5 étoiles

Damaged gift packaging

Unfortunately the internal gift packaging was damaged which meant that I couldn’t give it as a birthday present as planned.

27 janvier 2026
Logo de Tea People

Réponse de Tea People

Dear Ali,

We are sorry to hear that you received the internal gift packaging in damaged condition. While we take all the necessary care to pack the products as securely as possible, on rare occassions they to get damaged due to the extremely rough handling by the post/courier people. Please write to us at orders@teapeople.co.uk with your order details and details of the damage including photographs and we would be more than happy to offer a suitable replacement.

Noté 3 sur 5 étoiles

Tasteless tea

I grew tired of tea bags and decided to find a better option. After searching around I settled on Tea People. Placed my order and waited. After a week I emailed enquiring as to the whereabouts of my delivery.
The next day I received an email saying it had been dispatched. 3 days later it arrived.
The tea comes in lovely tin containers.
I received organic green and organic peppermint tea.
I opened them to look at and smell the leaves. The smell test was a failure because the peppermint had no smell. Even tesco brand peppermint tea dust smelled and tasted of peppermint slightly.
I prepared a cup of the peppermint and it had no taste. Very disappointing. The green tea at least tasted like green tea but it was weak in my opinion.
I do like the tea but expect a peppermint to taste like peppermint.
Next time I will look else where.

14 janvier 2026
Avis spontané
Logo de Tea People

Réponse de Tea People

Thank you for taking the time to share such a detailed review, and we’re genuinely sorry to hear that our organic peppermint didn’t meet your expectations.

Our peppermint is something we’re usually known for being naturally aromatic and full-flavoured (unlike the supermarket ones which usually contains added flavouring), and it’s received a lot of positive feedback from customers who enjoy a nice, clean peppermint taste. That said, taste can be very personal, and factors like brewing time, water temperature, and even individual sensitivity to menthol can affect how the flavour comes through.

We’re also sorry about the delay and the uncertainty around delivery — that’s not the experience we aim to provide, and we appreciate you flagging it.

We’re glad to hear you enjoyed the presentation and that the green tea was at least recognisable, even if weaker than you prefer. If you’re open to it, we’d be more than happy to offer brewing suggestions, or arrange a replacement or refund for the peppermint, as we never want anyone to feel disappointed with their purchase.

Thank you again for trying Tea People and for your honest feedback — it really does help us improve.

Warm regards,
The Tea People Team ☕

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