Got my first order from teapeople.co.uk. I ordered the loose builder tea, OMG what a game changer!! I can honestly say Ive not had a better cuppa in years. I love the beautiful tea caddy it cones i... Voir plus
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Have been buying tea from the tea people for quite a while now. Mostly black loose leaf indian teas - and all have been very high quality. The packagaing, customer service and delivery are great.... Voir plus
Great Customer Service, and great product. I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerj... Voir plus
Really good quality range of organic teas and beautiful blends which I received promptly on ordering. I did get in touch via their messaging service about the status of my order and received a quick... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...
Coordonnées de contact
Unit 5, Broughton Close, 115 Loverock Road, RG30 1DZ , Reading, Royaume-Uni
- 01189508728
- info@teapeople.co.uk
- teapeople.co.uk
4,6
Excellent
120 avis
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A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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We have ordered multiple times from…
We have ordered multiple times from this company and have always been excited to get our tea delivery. I also placed an order to arrive on a bank holiday and was promptly contacted to rearrange. Very happy with both the company and the products!
17 avril 2025
Avis spontané
Tea very good, communication not so much
Tea very good; comms bad. I placed an order for teabags, including a refill, off the back of a sample that came with tea my wife had previously ordered (to be fair, teapeople weren't to know!). Having ordered and paid, I got a message to say there would be a delay while the bagging machine was being repaired. Then nothing for a week, so I asked for an update and said I'd cancel if the order had not been fulfilled. I got a message back to say they were still waiting for bags to be restocked, and they were cancelling my order, which is fair enough. The issues for me, as a customer, were that I had to chase them, they did not provide a time estimate, and did not offer to cancel an order they had not yet filled. They said I could reorder but their handling of the issue has put me off. The tea is of a premium quality and it is priced accordingly; I felt they valued my money more than my custom.
25 février 2025
Avis spontané
Réponse de Tea People
I am really sorry to hear that you were not satisfied with the service and level of communication from the team on this occasion. On our defence, I would first like to inform that we are a small family-run business with limited resources, but one that is pulling all stops to try and meet every customer requirement and provide the best products and services so that we can use the profits to make a difference to the lives of the impoverised tea growing communities. Being a social enterprise, we spend half of our profits in various educational and healthcare projects aimed at families of tea pickers. We are able to do this by valuing not just the money but every single custom that comes our way.
On this particular occasion, we had been caught completely off-guard when our tea-bagging machine suddenly came up with an issue we hadn't faced before. You had placed your order on the 16th of Feb and on the 17th morning as soon as we realised that we would not be able to fulfill your order on time, we sent you an email alerting you to the situation. We did not give you a specific time estimate as we ourselves were not sure how long it would take to get the machine fixed. So, we just said it woudld take a few days. After that on the 24th we received your email saying that if your order had not yet been processed, you would like to have it cancelled which we did as we were still a couple of days away from being able to fulfil your order.
I agree that there could have been another email from us between the 17th and the 24th but as mentioned at the outset, we are a small team that is usually stretched to capacity and this being an unprecedented situation, the team was a bit unprepared. Having said that, we have taken this feeback on board and have now put in place additional measures to improve our communication with customers should such a sitation arise again.
We therefore sincerely hope that you would not let this single incident stop you from buying our teas that you and your wife have enjoyed in the past. Your customs is greatly valued and we woudl warmly welcome the opportunity to serve you again. Our tea-bagging machine is all up and running now!
All round excellent ...teas and company
What a great company, their tea is excellent...we have tried 7 different ones now and have started getting refills for their lovely tins. My favourite is Russian Caravan tea, but we both like all the ones we have. The bags are high quality and don't split. They are an ethical company who ensure tea pickers are properly paid, and they also use profits to support their communities. All round excellent.
16 janvier 2025
Avis spontané
Really pleased with the delivery of my…
Really pleased with the delivery of my first direct order (have ordered from Amazon before) especially the free tea samples. However I wasn't expecting St John's wort to be an ingredient in any of the tea so won't be able to use one of the teas in the wellness selection I bought (and one of the samples) as you know what isn't good for sleep? Unplanned pregnancy. Luckily I know about the interaction with contraception as there's no warnings on the product. Just glad I noticed it on the ingredients
9 mai 2024
Avis spontané
Lack of tea leaves in the bag
Unfortunately there's not much tea leaves in the bags. I have to use 2 bags to get any flavour.
I ordered 3 different mint flavours as l wanted to support the company.
I did email Tea People, but never received a reply.
Sorry but l won't be ordering again.
12 avril 2024
Avis spontané
Réponse de Tea People
Dear Pip,
At the outset please accept our apologies for not replying sooner as we have only recently started monitoring Trustpilot reviews.
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that your experience with our mint teas wasn’t what you hoped for. We take great care in determining the optimal amount of tea in each of our pyramid bags, and this is not an issue we usually hear from customers — but your experience matters, and we’re grateful you raised it.
I’m also very sorry that you didn’t receive a reply to your email. That’s not the level of service we aim to provide, and we’re looking into what went wrong there.
We’d love the opportunity to make this right for you. If you’re happy to, please contact us again at info@teapeople.co.uk or share your order number so we can arrange a replacement or refund and understand the batch you received.
We really appreciate your intention to support a small social enterprise like ours, and we hope we can restore your confidence in Tea People.
Warm regards,
Tea People Team
The wrong product was sent out
The wrong product was sent out, but this was quickly and easily rectified by Customer Services. Great service and product
5 décembre 2023
Avis spontané
Received another customer's order !
Ordered my de-caff organic Earl Grey tea but instead received peppermint and sleep tea.( another customer's order) I was relying on receiving my order. I have to wait until my order is swopped with the person who has my order. Not very happy !
26 juillet 2023
Avis spontané
Réponse de Tea People
Dear Denise,
We deeply regret the mix-up with your order. We take utmost care and always strive to provide the highest level of service to our customers. However, human errors do occur and this is just one of those rare instances. We have already taken the necessary corrective action and have arranged for your parcel to be delivered to you and the wrong one to be collected. As a gesture of goodwill, we will also send you a discount code by email which you can use for your next order.
We sincerely hope you will look past this isolated instance and will give us a chance to serve you again in the future.
Kind regards,
Neeraj Agarwal
CEO
Tea People
Really good quality range of organic…
Really good quality range of organic teas and beautiful blends which I received promptly on ordering. I did get in touch via their messaging service about the status of my order and received a quick reply saying they’d been really busy over Black Friday discount weekend and my order would be a couple of days -which it was .
One of the few in the UK selling organic pure hemp tea. Really lovely eco packaging and tin caddy designs are beautiful for gifting. Support them, I’m glad I’ve found a new ethical tea seller :)
2 décembre 2022
Avis spontané
Amazing customer service
Amazing customer service. They were quick to change an item that I ordered incorrectly.
Efficient and very polite. Well done you wonderful social enterprise. Really good ethics too.
18 novembre 2022
Avis spontané
Excellent company all round.
I am so pleased I stumbled across this company. Excellent customer service and lovely merchandise - I never knew tea could be such a magical thing! More than anything though, this inspiring company proves that commerce can be used as a powerful tool for social development and not just for financial gain. We need more companies like this, and to support them when we find them.
4 février 2022
Avis spontané
Customer services are very…
Customer services are very knowledgeable. I purchased a variety of tea - different flavours both loose leaf and in bags. Well packaged and informative on the front of how long to brew and what water temperature to use. The peppermint was delicious and can't wait to try the others!
14 novembre 2021
Avis spontané
Great ginger tea.
I purchased some ginger tea from Tea People, it is wonderful and has a good taste with a nice kick to it.
Delivered promptly in good condition.
In fact I've just bought some more...
20 février 2021
Avis spontané
Really good
Really good. Great product and quick delivery. I will use them all the time now.
27 janvier 2021
Avis spontané
Good delivery and taste
Good delivery and service, great tasting product!
21 janvier 2021
Avis spontané
Fast delivery
Fast delivery, good product. The communication was great as well.
3 décembre 2020
Avis spontané
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