The price of £13.50 for one class photograph is extortionate in my opinion. Not only are they making an unreasonable profit out of parents - who just want a keepsake of a life moment - they offer a ti... Voir plus
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Outrageous prices for school photos, and even more outrageous shipping costs. Dread this charade every year, the photos aren’t even that good. Miserable perfunctory customer service too.
L'entreprise a répondu
Really impressed with the customer service with Tempest. Our school uses them for official photos and I have consistently had such helpful and rapid responses to my queries. Whether its regarding phot... Voir plus
L'entreprise a répondu
Poor quality on high price. I don't understand why my daughter school using them. They are far away from professionals and (as a photographer myself) they shouldn't exist on the market at all... On th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century. As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
Coordonnées de contact
H TEMPEST LIMITED, TR26 3HU, ST IVES, CORNWALL , Royaume-Uni
- 01736 751555
- tempest-orders.co.uk
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Awful company
Awful company, they ignore emails, couldn't care less about your child's photos, they just want to get in and out...then paid.
Pathetic. Avoid at all costs.
19 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello Paul, thank you for your review.
We have been extremely busy recently, so please accept our sincerest apologies that we have not answered your email.
We do say to allow between 3-5 working days for us to respond to your email, however, it appears that it is not in our Customer Service inbox.
Could you please email my manager at customerservice@htempest.co.uk to see how we can help?
Kind regards, Olly
Awful
Awful - simply awful photos. Son’s jumper matches the background so he looks like a floating head! Lighting is dreadful and capture itself is just horrendous.
I cannot understand why the school continue to use them when there are so many talented local firms.
8 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello Hayley, thank you for your review.
Tempest Photography understand that school photographs hold a lifetime of memories and I am sorry to learn that you are disappointed with what you have received.
Any discussions surrounding studio set up (for example, background choice) are in discussion between the photographer and the school and it is unfortunate that the school jumper matched the background. Could you please contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) or email us at customerservice@htempest.co.uk so we can investigate this further?
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
Kind regards, Olly.
After working in the photo processing…
After working in the photo processing industry, I understand that a few companies that conduct school photographs have to make some money in the service they provide, but to be honest, Tempest take the piss. The cost for a C41 colour photo print for a 8x10 would be 39p, add some profit margin for the company and staff costs, then I would be willing to pay £4 but Tempest are charging £19 for a 7x5. ok some might say it is to cover their costs in photographic expertise when the photo is taken.....erm no. you get better image quality now on an iphone. Schools could do this themselves.
Tempest take the piss, simple as that
6 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
Initially difficult to contact but they got back and sorted things.
UPDATE: Tempest did get hold of me and have confirmed that I should receive my order before we move as it's due to be shipped today 14.10 25. They have been in contact since I first emailed after a few days and seems all may be sorted out now. Well done. (Odered my son's photo's last week - could not confirm delivery ahead of time like I could for my daughters school. They arriving after we moving away. You think I can reach someone on the phone to speak to. They are very busy as soon as the line opens and hour later I must call in their office hours which I am calling in. 8:15-16:15 Mon to Fri and make it make sense.)
6 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello Charlie, thank you for your review.
On our email confirmations it states to allow up to 28 days for delivery, and you should receive a Royal Mail tracking number from time of despatch.
However, I raised this with my manager who has located your email and you should receive a reply as soon as possible.
Kind regards, Olly.
An absolute joke on cost
An absolute joke on cost. An utter rip-off. Here’s the thing - what choice do we have if we want school photos of our children? None.
A monopoly at its very worst.
And the biggest joke? £5 for delivery of ONE PHOTO.
Bandits.
5 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello Lee, thank you for your review.
We do offer an extensive range of various products, including multi-image packs and electronic downloads, to suit all pockets, therefore, I am sorry to read that from the selection available, there is not something which is exactly what you are looking for.
The delivery charge only applies if the order is placed outside of the free 14-day back to school delivery option, if the school has requested for direct ordering only or the customer opts for home delivery. It also is not just postage packaging and individual handling, but also postal insurance, so if the order is damaged or lost in transit, we replace it free of charge.
We introduce new items on a regular basis, so hopefully there will be a product available in the future that meets your requirements.
Kind regards, Olly
Lazy work that costs a fortune
Lazy work that costs a fortune.
I received 2 photos from the school, both my son’s hair is a mess and one he wasn’t even ready in the photo. Super disappointed because this was his first ever school photo and they’re both not good. Just 2 second more care is all it would have taken. Now I get to pay £20 for 1 photo or £30 for both? All packages are over priced.
3 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello Beth, thank you for your review.
It is disappointing to read that you are unhappy with your children's pictures. Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.
Please can you contact our Customer Service team on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm) where an advisor can investigate this further to see if there is anything that we can do?
Kind regards, Olly.
Severely overpriced
Severely overpriced. £23 for a digital download. So it’s just cost me £69 for a digital download of all three of my children. They make the social media quality ones so poor that you can’t print them off. Complete rip offs for poor quality photos. How many pupils are there in the school? Do they really need to charge these extortionate prices. This is the most expensive school photographer I have came across.
3 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello Hollie, thank you for your review.
We do currently have an offer on our Triple Image Download at a price of £36.00 which should have been made available through our website and if not, our Direct Order team would have been able to amend.
Please can you email us at customerservice@htempest.co.uk and an advisor can investigate this further for you?
Kind regards, Olly.
£30 for 2 digital downloads is daylight…
£30 for 2 digital downloads is daylight robbery. Had little choice as I wanted the photos of my first and only child in his uniform, but I will be highly unlikely to order again.
2 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello Claire, thank you for your review.
I am sorry to hear you are unhappy with the pricing of our digital download. It is important to understand the nature of the product. You are not simply buying an electronic file (for customers wishing just to have an electronic memento, we would suggest the Image to Mobile product), you are buying it with the license release for unlimited printing/file sharing, so the more you use and share the file, the better value for money it becomes.
However, we carry an extensive range of products on our website and if you have any queries regarding ordering, please contact our Direct Order team on 01736 751555 (opt. 3, Mon-Fri 8:15am-4:15pm).
Kind regards, Olly
I had a problem with the website
I had a problem with the website. I couldn't find my daughters picture and the website was not working for 2 days so I missed the cut off time for free delivery. I emailed Shannon and she sorted the problem in no time! When I managed to sign in I got the free delivery back :)
1 octobre 2025
Avis spontané
Réponse de Tempest Photography
Hello Diana, thank you for your five-star review!
We appreciate all comments and I am delighted to learn that my colleague Shannon was able to sort your problem and you were still in time for the back to school.
Should you have any more queries or issues, please do not hesitate to contact Customer Service on 01736 751555 (opt. 5, Mon-Fri 8:15am-4:15pm).
Kind regards, Olly
This company is used by school
This company is used by school, yet the cost to purchase images is extremely expensive and the quality of the media poor. I would at all costs avoid using. If your school intends or is currently using this business, I would recommend complaining to the school (in numbers) to find other firms. As a former photographer I just cannot get past the poor quality for the price. They disgust me.
24 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello Leonard, thank you for your review.
Thank you for sharing your feedback. We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
Worst School Photo Ever
My granddaughter's school used this company for the first time this year to take student portraits, having previously worked with a local photographer who consistently delivered excellent results. Unfortunately, the photos taken this year were awful.
My granddaughter's images reflected a lack of care and attention—her hair was messy, her uniform untidy, and her expressions poorly captured. It’s clear that the photos were rushed and that minimal effort was made to ensure a presentable final product.
Regrettably, we will not be purchasing any of the photos this year.
------------------------------
Dear Olly,
Thank you for your response.
While I understand the limitations around photographer interaction, the results this year were clearly substandard. A basic level of care and attention—ensuring children are reasonably presentable and capturing a natural expression—should not be too much to expect from a professional service.
Compared to the consistently high standard delivered by the school’s previous photographer, this year’s effort felt rushed and careless. I hope serious consideration is given to improving both quality and process going forward.
22 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
It is disappointing to read that you are unhappy with your children's pictures. Unfortunately, our photographers do rely on the pupils being presented to them "photo-ready", as they are limited in their interactions with the children in terms of commenting on or adjusting appearance. This is in case they inadvertently cause undue upset or offence.
Our photographers always endeavour to obtain the best expressions of the children that are possible on the day. However, we do not share the intimate knowledge you have of how your daughter would usually respond or react when having her photograph taken and we are sorry that the results did not match your expectations.
Should we be fortunate enough to photograph your daughter again in the future, hopefully we will capture some images that are to your satisfaction.
Kind regards, Olly
Easy to order
Easy to order and actually had a pack that I wanted at a decent price. All I wanted was 4 desk photos without all the other sizes and they had it. £14. Could add other children’s photos to the same order too. Thanks.
30 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello Louise, thank you for your five-star review!
I am delighted to read that you were able to easily navigate our ecommerce system and that you were able to find a package that suited your individual needs.
Kind regards, Olly.
Extremely poor quality and extortionate…
Extremely poor quality and extortionate prices of my daughter's recent graduation photos. Tempest photography purport to use "highly trained" and professional photographers however the delivered photographs are extremely poor quality, over-exposed and washed-out. We paid almost GBP150 for just 5 photos, ridiculous considering the end quality. I would certainly not recommend using this company.
29 juillet 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
Tempest Photography understand that graduations are one in a lifetime events, so I am sorry to learn that the photographs that you have received were not up to standard.
Please can you contact us at customerservice@htempest.co.uk where we investigate the poor quality further?
Kind regards, Olly.
Data protection concerns!
I have had issues purchasing the digital download for my son the last two years. The digital download wasn't available fir his individual photo. I called last year and a customer service advisor assured me that the problem had been resolved and the image would be emailed. After two weeks, I contacted them again as I hadnt recmy image. I was assured that it had been sent and the advisor confirmed the date that it was sent. As I hadnt received it, I can only assume that the image of my son, in his school uniform, was sent to somebody else! I did eventually receive it.
This year I am having exactly the same problem! I am writing this review whilst waiting for customer services to answer my call. Ive currently been waiting for 17 minutes!
29 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
We have recently experienced issues with our links and QR codes and because of this we are experiencing a high unprecedented number of calls both in our Customer Service and Direct Order queues.
We take data protection extremely seriously and this would need to be raised further. Please could you email my manager at customerservice@htempest.co.uk regarding this matter so we can investigate this further?
I can assure you that your photograph would have been held in our server rather sent to anybody else.
Kind regards, Olly
Impossible to phone. Avoid if at all possible and petition the school
Absolutely impossible to contact them.
Have been waiting on this call for over 45minutes, previously 15, 26 and 38 minutes.
They should not be in business.
Shocking.
Will share with school to add to growing number of parents complaints, with the aim of stopping them (Tempest) from upsetting more parents.
29 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
We have recently experienced issues with our links and QR codes and because of this we are experiencing a high unprecedented number of calls both in our Customer Service and Direct Order queues.
Please could you email my manager at customerservice@htempest.co.uk regarding your issue so we can answer or pass on if necessary?
Kind regards, Olly.
Awful company, poor quality, unappealing photos, extortionate prices
Awful company. I cannot understand why this company have the monopoly on school/graduation photos. Poor quality, unappealing photos and extortionate prices, yet we are forced to pay for this rubbish as there is no other option. They didn’t even have the decency to respond to my complaint which I emailed. Three lots of graduation photos in the last year nearly £150 just to have official photos of my children that I don’t like. Someone please offer a better experience than this company, they have had a monopoly for way too long
23 juillet 2025
Avis spontané
Réponse de Tempest Photography
Hello Naomi, thank you for your review.
I am sorry to learn that you are extremely disappointed with the quality, and prices of our photographs, and that nobody responded to your complaint which you emailed in.
We take all of our reviews seriously and we always pass feedback onto the relevant department if required. Could you please email my manager at customerservice@htempest.co.uk so she can investigate this further for you?
Kind regards, Olly
Zero stars
Zero stars, 10 out of 10 for expensive prices. It's the year 2025 yet the experience, quality and prices are that of 1985. I can only assume schools use Tempest as they get commission and don't work in the private commercial world. Better quality from a phone. It would be better for schools to use a local photographer, pay a reasonable day rate, and provide every child with a usb stick of all their photos for a reasonable price. That way it would be cheaper, supporting local photographers, better quality photos, images provided instantly, cheaper for parents and no need for the photographer to store any personal details or even the images. I'm expecting a standard response to say sorry you're disappointed, contact us, all of our photographers are carefully selected, and the process I've described isn't possible.
26 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
Thank you for sharing your feedback. We understand that school photography is a personal and important purchase, and we’re sorry to hear that you were disappointed with the experience.
Our pricing reflects more than just the print or digital file, it covers professional photographers, high-quality equipment, post-production work, and a secure online ordering system. For larger group photos, the cost also incorporates specialist staging, organisation, and setup to ensure every child is captured clearly and safely.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
We do appreciate your comments and will share this with our management team.
Kind regards, Olly
If i could give 0 stars i would
If i could give 0 stars i would. I paid for a digital download at my daughters graduation ceremony, i received an email saying the photos were ready to order but no info on the actually order already paid for, i have contacted them three times using the online form via the website and recieved the same generic response twice stating there are issues with links on the website and the tech team are working on it and to clear my browser history and this should work. I havent got a link issue, i have an issue with not recieving my order but this is being ignored. It takes a matter of minutes to send a pdf via email so im not sure whats taking so long. The third time i made contact i have been ignored. Its bad enough the prices you charge being high but when you dont get what you have paid for either and then ignored or fobbed off, its not acceptable.
10 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello Heather, thank you for your review.
We have recently experienced issues with our links and QR codes and because of this we are experiencing a high unprecedented number of calls and emails both in our Customer Service and Direct Order queues.
I have raised this with my manager and she has located your email and contacted you via phone and email regarding your issue.
Kind regards, Olly.
Great customer service over the phone
Whilst I understand the negative reviews and to be honest we did not have a positive experience to begin with. Being rushed around on graduation day and then spending £100+ on 3 photos was not great. HOWEVER, 1 phone call with the lovely Rachel made our experience one of the best. Not only did she apologise for our experience but she helped with the fact we were given the wrong frame for pictures and made sure we got a package deal with the money we paid. I can’t thank her customer service enough and how she personally made sure that we were happy in the end. Thank you tempest photography and most importantly Rachel W at customer service.
8 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello Hannah, thank you for your five-star review!
Tempest Photography always aim to provide excellent customer service and I am delighted to read my colleague Rachel was able to provide the same service for yourselves and was able to rectify a poor experience that you received initially, which we do apologise for as we acknowledge that graduations are once in a lifetime achievements.
Kind regards, Olly
Beyond bad
Beyond bad. Raising with the school board why on earth do they continue with appealing quality of the pictures. AVOID AT ALL COST
26 septembre 2025
Avis spontané
Réponse de Tempest Photography
Hello, thank you for your review.
Tempest Photography provides schools and PTAs with an excellent fundraising opportunity through a sliding commission on every photo sold. This commission helps support school programs and resources. It could be worthwhile to reach out to your school to see if parents are taking advantage of our more affordable photo options.
Kind regards, Olly.
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