Terrysflorist Avis 

you’d better check the online reviews. Most review sites give them one star I don’t know how Google could honestly come up with a four or five star rating. Our experience was like many others on this site… Ordered flowers for my brothers funeral Terry’s flowers made it sound like they were a local company, which, of course they weren’t. No flowers were ever delivered. No one called to say they were having any problem, delivering when I finally was able to reach their customer service, which is a trip, the agent told me that they had supply chain problems. Nonetheless, they had charged my card five days after the funeral, they wanted to know if they could deliver some flowers someplace. I if you, Google CBS News, Terry’s flowers, you’ll find an online video report investigating this company in 2021.

If I could give this company zero stars I would. They couldn’t deliver the flowers to her hospital room so they called me. I let them know they would need to deliver later in the day (once she was assigned a room) or the next day. They texted me and I responded but got no response. I called several times and couldn’t get through or leave a voicemails I finally heard back from them an entire week after I placed the order. They said they’d deliver today. They didn’t. Hands down the worst florist I’ve ever dealt with, and I’m a personal assistant so I’ve orders my fair share of flowers.

This is the worst company I've ever used I ordered flowers for my girlfriend birthday and they guarantee they would be there for her birthday, day of the called said they couldn't deliver and they would have to next day , she was mad at me and so I said just deliver next day they waited till 2 pm next day to say again they couldn't deliver....

Day late. Different vase. Horrible

I called and ordered flowers. They said it would be delivered same day. I did not receive a call till 10:38 at night saying they were not delivered. I called the next day and said I wanted to refund my money and they hung up on me 3 times.....

I cannot believe I didn’t see this when I ordered from this place. What a scam. They got me too. Just like everyone else I was trying to order from a local florist and they claim to be. Called way ahead of time and two days before they are due they called and said they didn’t have flowers. They took my money a day before canceling the order.

I should have read these reviews prior to ordering. I too thought I was ordering locally. Ordered arrangement for Admin Day, and flowers never arrived. Called and was on hold 25 minutes before someone answered. Requested that flowers be sent out today since it was too late in the day to get delivered yesterday. Flowers still have not been delivered. Total scam!

What a acam, they take your money call a local florist and have them send something half the value or not send at all. Found out from local florist they will not fill this companies orders
Make sure you aee an local address to the area you are sending to before you order or better yet call.

Horrible, Horrible, Horrible, DO NOT ORDER FROM THIS "COMPANY"!!!!! They are not family owned, as they state they are! I ordered a premium bouquet for my cousin who had just lost her husband, what the sent looked NOTHING like the picture. It was totally embarrassing, very sparse, very ugly. Customer service is somewhere overseas, and continuously hung up on me when I was trying to find out if it had been delivered or not. I stopped payment on it, as they refused to correct their mistake. Do yourself a favor, and run as fast as you can from these shysters, save yourself the headache.

Failed to deliver after ordering a week in advance. Customer service non existant. Advertised as local (SC) but really in Las Vegas (if they really exist other than being a place to take your money). Promised re-delivery 3 times and failed each time. Then I got smart and asked for a refund from my credit card company. Flushing money down the toilet would have been less frustrating and achieved the same results.

I ordered flowers on April 12 to be delivered on April 14. I emailed Terry's Florist after leaving the funeral home because no flowers were delivered. They email that they are working on it then called and left a voice mail that they are are not able to deliver and they are refunding my money.

Only gave one star because that's the only way I could leave a review. I should have read the reviews first - thought they were a "local" florist. I paid for a premium arrangement and what was delivered looked like a kid picked flowers and stuffed them in a vase. Not delivered when promised but delivered the next day. Received a call the day there were to be delivered and said they would make it extra special for the inconvenience. If that was extra special - I would have hated to see what the regular delivery would have looked like. No email to confirm delivery either. SCAMMMM!!!! I'm embarrassed this is what my recipient received.

Customer service is terrible. They ask for all your information so they have your email. Yet dont let you know when your flowers are delivered. One customer service agent left me on hold for 20 mins before I hung up and had to call back. Their call center is in Las Vegas and they could care less about customer service.

Placed an order for a funeral. They cancelled my order and said they didn't have the flowers in stock. Never offered to make something different. Charged my account and left me in a bind!

My bad for being sucked in by a Google search for flowers in a specific town. (Should have done Yelp first). This call center is based in Las Vegas. Communication was poor. $16 service charge not explained.Was told the online photo came without a vase and needed to upgrade to get one. What was pictured and what was delivered very different. Not a sunflower in sight.
I thought I was ordering local. My bad and so is this rip off phone center.

Paid over $80 for what was probably a $25 arrangement and what was delivered bore zero resemblance to what I ordered. This appears to be a local business to the town you are sending to, but turns out they are just a clearinghouse site. Find a real local florist. DO NOT USE THIS FLORIST!!!!

Guess I'm joining a long list of customers who regret ever ordering from this company. Didn't deliver what was ordered and on top of that the flowers were dead. Keep on Scrolling right past this business

Wrong flowers delivered option was to only get a $5 refund

I ordered flowers for a funeral service in Arizona. I am in Texas. I called to ensure the order would make it to the service on time. I was told I needed to place the order online and document in the "special instruction" area which I did and I placed the order as instructed. 3 hours before the service I get a call stating they can't get the arrangement to the service and will have to deliver to the home. A little over an hour later I get a call stating they can't make the arrangement at all and have to cancel my order. They act like they are a local shop but they aren't. Total waste of time and ridiculous customer service.

Flowers left on my porch- did not know they were there. Flowers were poor quality, half the size the bouquet was suppose to be, and no indication where they were from. Very expensive and my arrangement looked nothing like it was supposed to. Would not use them ever!