That Pond Guy Avis 26

Matt - was absolutely fantastic in giving us advice on everything we bought. This is a marvellous company

Great sales experience and very prompt support with WhatsApp - competitive pricing, and superb customer service

I approached The Pond Guys as I wanted to recommission a swimming pool into a natural swimming pond. The pool had been left for years unused.
Matt gave me solid advise and confidence to order a system. The order arrived within 2 days. Matt was able to answer our calls directly and helped us all through the process.
3 weeks on and the pool was clear water and our project is underway.

I had a great experience with That Pond Guy from start to finish. They were incredibly responsive to my initial enquiry, gave me the most competitive quote, and were able to come on site within a week. The team were professional, friendly, and clearly took pride in their work. They worked really hard and the finished result was excellent. I am absolutely delighted with the refurbishment and would not hesitate to recommend them to anyone looking for a reliable pond specialist.

My experience with Matt “That Pond Guy”has been very good . His prices are very competitive and he was very helpful in providing the equipment I needed. I am very happy to recommend him and will certainly be contacting him for further parts that I may need for my pond

Excellent quick friendly service and very helpful , would definitely recommend

Fantastic service, I needed a replacement pump and The pond Guy had exactly what I was looking for, at a very good price.. thank you 🙏

Great service,
On time delivery and also a great price on the air pump 👏

I don't usually leave reviews but on this occasion felt I must. I had been looking for a new pond filter set up having moved to a property that had a non functioning system and murky water. I had finally chosen what I wanted and looking at prices found that the Pond Guy had the lowest price, but had not seen them turn up in my previous searches. I found out they are a new company, just starting out when I called as I couldn't find hose on the web site. Matt was quick to answer when I phoned and said that he could add it to the order for delivery tomorrow, this was mid-day so I told him what I wanted by email with a couple of questions and a payment link and answers to my questions. The supplied items were at a lower cost than other providers so no complaints from me. As promised they arrived next day on a pallet which was transported to the back garden. I was expecting it to be dropped kerb side. The pallet was well packed and wraped.

So to sum up great, honest and efficient service with advice at a great price. I wouldn't hesitate to recommend That Pond Guy/Matt and will use them again when I need further items.

Good luck with the business, if my experience is typical of you service of your approach it should go well. *****

Buying my filter upgrade from Matt at That Pond Guy has turned out to be a great experience. Easily found what I wanted and at the most competitive price. Delivered quickly and kept up to date with delivery schedule. Decided on the Burtons Bio for extra biological filtration. Now fitted and working well. I can look forward to spending more money on koi food 😂 to grow the water pigs without the water parameter problems. Great experience from ordering to delivery. 👍

Web site told me what I needed to know
pump works great. With the variable output I am able to run the pump at 70% saving electricity with same output as the pump i replaced.
Shipping was fast, a no fuss service. I would use That pond guy again.

The team at That Pond Guy provided the stock level instantly, order placed and arrived the next working day via APC. APC even dropped the item off at our safe place, which most delivery teams fail to adhere too. Look forward to buying more products in the near future.

I’ve placed a couple of orders now and have been really pleased with the everything. Great communication, items as described, delivery time as expected, and good pricing. Happy customer!

Decided after advice to remove my 20 year leaking liner and have the pond fibreglass. Naterlie and Bill arrived on the agreed start date the Internet arrival time system they use is fantastic it allows you to get on with things and not have to keep thinking where are they
Everything happened very quick and by the end of the 1st day we were left with a clay hole
Fish housed in a temporary tank and 20 tonne of rocks removed. Then came the unforseen the next stage should have been to render the pond this became a problem having had heavy rain fall the water table had risen and started leaking into the pond every effort was made to dry the pond out.At all times we were kept informed we didn't fill abandon and after many visits the works was completed to a high standard under very testing weather condition thanks to Naterlie Bill and Matt for all your hard work. If you are looking for any pond works give these guys a call 10 out 10

Excellent service throughout and competitive prices together with good advice make "That Pond Guy"my number one go to for pond products.

Good advice.
My pond was so green that I couldn't see the fish.My neighbour recommended using regular liquid barley straw.I spoke to Matt about this and he suggested installing an Oase Filtral UVC 9000 Pond Filter Kit.This has now been running for a few days and the pond is certainly getting clearer.I am not using the fountain attachment but the flow of water from the pump disturbs the surface of the water which helps aeration and will also stop ice forming in cold weather.

Needed a pump for a project we were doing, I called the pond guy and he advised me on what we needed, we ordered the pump it was delivered promptly and he called me to make sure everything was ok
Great service would highly recommend

Everything - from first contact with Matt at That Pond Guy through the discussions of what I required & then the hard working , courteous team who turned my concrete base where my old shed stood into a beautiful pond .

The service we had was excellent though quite pricey. They came in December as arranged and cleaned the pond and tried to fix the liner however it was decided that was not possible as there was too many leaks. They gave us advice and several quotes offering different solutions so we could choose. I felt the communication was excellent and the workers worked very hard in renovating the pond to a lovely high standard.
I would definitely recommend them again

Really pleased with the pond cleaning service from That Pond Guy. Natalie and Billy arrived right on time and were friendly, polite, and easy to talk to. They took great care with both my ponds, checked with me whenever something wasn’t clear, and made sure everything was done exactly how I wanted.
The ponds look great now — clear water, refreshed, and everything left tidy. You can tell they take pride in their work. I’d happily recommend them for reliable and professional pond maintenance.