That Pond Guy Avis 

Good choice of plants albeit seasonal with prompt delivery

Plants arrived when they said they would in great condition and are thriving in my newly established pond. Great service from Matt and his team also.

All very easy to order and quick delivery and customer service good

Very healthy plants. Good size.

Contacted That Pond Guy as we had a leak in our brick built pond. They were the only company that were actually interested in helping us. Once they had all the info, they arranged to come and fibreglass the pond within a week. Even though they had to postpone due to the weather they keep us inform. The guys arrived and did a great job now have a leak proof pond
Great service, very helpful and informative. Would definitely recommend them.

easy purchase, quick delivery, great product and well packed,

Great plants, well packaged for travel and looking great in the pond. Really good service all round from That Pond Guy - many thanks!

was very disappointed with my experience.

I ordered a water lily and was looking forward to receiving it. After waiting for the delivery, I eventually contacted the courier myself and was informed that the parcel had been returned several days earlier. Unfortunately, I had not been made aware of this and had to chase the information myself.

In my opinion, when a customer purchases an item, it should not be their responsibility to investigate delivery issues. I would normally expect the seller to deal directly with the courier and keep the customer updated, rather than the customer having to spend time chasing the matter themselves.

To be fair, a refund was eventually processed. However, I felt communication throughout the process was poor and the situation could have been handled much better.

I was also unhappy with the phone conversation regarding the order. The discussion became heated on both sides, and I felt that the tone used towards me, including raised voices and swearing, was unprofessional.

While I appreciate that delivery issues can occur and are not always the seller's fault, the overall experience left me frustrated and disappointed.

Pleasant, obviously knowledgeable, guys let us know when they were coming and then did a thorough clean of the pond. Didn't leave any mess. Looked after the fish well while they were in the holding tank.

Sensible to want photos of the pond beforehand and of the filter systems. Fair price for what they did. We will be pleased to have them back

Excellent service and great quality equipment. Everything arrived on time, was well packaged, and is now set up and running perfectly. Really pleased with the filter and the helpful service throughout. Highly recommended.

Oase AquaOxy 1000 Pond Air Pump purchased, good price, well packed with quick delivery.
Will use them again.

Having found That Pond Guy searching for new items for my koi pond I made 4 separate orders now. The service is fast and all items dispatched very quickly. Matt has been helpful in choosing one item, and air pump recommendation and has always responded to messages at such a busy time of year. Wish the firm was located nearer the Northwest I would have used him for some of the other pond services he offers.

Great price, products in stock and prompt delivery

Our pond looked like peasoup we couldnt see any fish and the water lillies had taken over Natalie arrived and four hours later we had a crystal clear pond the water liliies had been reduced to two baskets and the fish were charging around the pond so happy

Used this company a couple of times. Had a small issue with an order but staff rectified it and apologise.
Would recommend and will use again
Many thanks.

Ordered pond plants on March 29th chased them up via the site and via E-mail, continually fobbed off that will be availible from 26th May, water soldiers never had a date attatched as per the website, now 28th May no sign of plants and lost 2 fish waiting for them. Have sent 2 e-mails to cancel order, both have been ingored, no sign of order or of refund, just terrible experience

Following a pond revamp i needed a replacement blade with a longer lip. Although it was out of stock, it came the following week direct from the manufacturers, wrapped securely.
Once connected up it flows better than any other blade I have owned.
So it certainly does what it says on the tin....!!

We used That Pond Guy, as our pond had a leak/crack,
Over 5 days, That Pond Guy came emptied our fish and water into a holding tank with a filter, our pond sides were cleaned, then we had two guys, come and re lined the pond with fiberglass, (several layers), and on Friday, two very helpful ladies came to put the fish back, treat the water,
Our fish are now back in the pond, and no more leaks.
Great service, polite and very helpful teams
5 star all the way

Brought the 110w uv very helpful on the phone quick service and quick delivery more than happy with the uv highly recommended will definitely use again for any pond products thank you

Website easy to navigate and order plus Matt and the team will respond to any queries you may have. Competitive prices and fast delivery top off an excellent all round purchasing experience. I purchased a Charles Austen ET50 pond air pump which runs very quiet and is powerful enough for my needs. Excellent value.