Horrible. Purchased 2 washcloths over 30 days ago. Customer service can't provide a ship date. They also falsely say they have given me a $5 credit to my account. Not there. Now I'm painfully tryi... Voir plus
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Lisez les avis des autres
The king linen bedding sheet set ordered had a small hole in the top sheet that wasn’t noticed until after the first cold water gentle cycle washing. Not happy. There was also much cotton left i... Voir plus
L'entreprise a répondu
Waited a month to receive the items but unfortunately it was only a portion of the order. Still waiting to hear from customer service when to expect the remainder of the order.
L'entreprise a répondu
When buying organic/fair trade, there is an expectation of sustainability for the entire experience. Unfortunately, this came wrapped in a plastic bag. If you have a king sized bed, the lines have to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Artisanal home decor with a soul and story, all Fair Trade guaranteed.
Coordonnées de contact
Insurance Lane 4619, 75205, Dallas, Etats-Unis
- the-citizenry.com
2,4
Bas
200 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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8 wks waiting for 9x12’ rug, was sent 2x3’ instead
After 8 weeks of waiting for a 9x12’ rug, a 2x3’ rug arrived instead. Supposed to have “white glove delivery”, let’s hope that happens once corrected. Customer service reply was prompt and thoughtful, but still waiting for ops to fix an incorrect SKU and can’t order a replacement until fixed. I expected better and more accurate order fulfillment.
18 octobre 2025
Réponse de The Citizenry
Hi Megan,
We’re so sorry for the mix-up with your rug order and the delay in getting it corrected. We’re glad to hear our customer service team has been in touch, and we’ve asked our operations team to prioritize resolving the SKU issue so your replacement can be fulfilled as soon as possible. We appreciate your patience and are thankful to have the opportunity to earn your business!
Really nice I want one in the smeller…event since out of stock . Please let me know
Really nice I want one in the smeller size you are out of . I am happy to order the set of two if you can discount for me like 30 p
22 octobre 2025
Réponse de The Citizenry
Hi Sam,
We’re so glad to hear you love your piece, and our customer experience team would be happy to review current promotions with you to see what options might be available. Feel free to reach out to us directly at asisstant@the-citizenry.com!
$50 shipping fee for a dozen napkins
$50 shipping fee for a dozen napkins. Went to the store and couldn’t order it for pick up at the store. Usurious. Absurdly ridiculous online experience. Don’t bother.
23 octobre 2025
Réponse de The Citizenry
Hi Melanie,
We understand your frustration and appreciate you sharing this feedback. Shipping costs can vary based on order size and fulfillment logistics, but we know it can feel disproportionate for smaller items. We’ve shared your comments internally as we continue reviewing ways to make both our online and in-store ordering processes more seamless and cost-effective. We hope to have the opportunity to earn your business in the future!
Horrible experience
Horrible experience, horrible company. 2 out of 4 orders were not fulfilled. I had to inquire as to status, before your lame ass customer service reps cancelled orders because the item i ordered was out of stock (after 2 months of waiting for nothing). Then was offered $35 off when i spent $100 - why on earth would i ever trust your company again? you failed on fulfilling 50% of my orders. Held my money for 2+ months while never intending on sending me my items which were in stock when purchased. Will tell everyone i know, how bad this company is - do not waste your time with purchases from this site. They do not care about their customers.
24 octobre 2025
Réponse de The Citizenry
Hi Kyle,
Thanks for sharing your experience. We understand how upsetting this situation has been and sincerely regret the delays and lack of proactive communication around your orders. This isn’t the level of care we aim to deliver, and your feedback has been shared internally to ensure we address these issues going forward.
We’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again.
i never got shipped my rug and they…
i never got shipped my rug and they never provided a refund. communication has been horrible
23 octobre 2025
Réponse de The Citizenry
Hi Kate,
Thanks for sharing your experience. We’re sorry for the confusion and frustration surrounding your rug order, and regret that we weren't able to fulfill it during the timeframe that was initially quoted.
It looks like our customer experience team processed a full refund per your request, and you should see that reflected shortly. We appreciate your patience and hope to have the opportunity to improve your experience of us in the future!
Honestly
Honestly, the entire experience was terrible. I had ordered a rug and matching runner. I received half the order and then had to reach about the runner not being fulfilled, I asked if it would be sent because I had bought the matching rug that had arrived. Customer service kept saying the runner order would be fulfilled. I waited months explaining every time I reached out for a status that I would have returned the rug if I had known they wouldn’t fulfill my order. But they kept reassuring me that in a month the runner would be sent. After almost 5 months I got the email that they wouldn’t be able to send me the runner and they would be refunding me for my runner order. Which honestly sucks because I now have a rug I can’t use and can’t return. I will never order from here again.
22 octobre 2025
Réponse de The Citizenry
Hi Agustina,
We sincerely apologize for the disappointing experience here. We understand how frustrating it must have been to wait so long for your runner, especially after being reassured that it would ship soon. While your refund for the runner has been issued in full, we recognize this outcome wasn’t ideal, given that you purchased the rug as part of a matching set.
That said, we’ve escalated your concern internally, and a member of our customer experience team will be reaching out shortly to assist further and hopefully make things right. We hope that we’ll have another opportunity in the future to restore your confidence and provide you with the level of service you deserve!
Beyond annoying
I ordered a set of sheets. 2 pillowcases arrived. I have yet to hear what happened to the sheets. You have no telephone support. But I get 2 emails asking me to spend my time reviewing you. Do you realize how annoying that is?
14 octobre 2025
Réponse de The Citizenry
Hi Edward,
Thank you for sharing this feedback! We sincerely apologize for the confusion around your order and understand how frustrating the review invitations would feel given your experience so far. While sheets can also be sold together as sets, the components are packaged individually and shipped separately from our warehouse, which can sometimes result in items arriving at different times.
That said, we’ve escalated your support request, and a member of our customer experience team will be reaching out shortly to provide an update and ensure the rest of your order arrives soon! We appreciate your patience and look forward to hearing how much you love your sheets!
Don’t waste your time. You may never even get your order.
My wife and I were excited about your company and ordering a rug that felt like it was supporting local artisans as well as being sustainable. We spent a long time picking out our exact rug, and were looking forward to getting it. We placed the order in early August and the estimated shipping date said the end of August. The end of August came and went, and the status remained the same, so we emailed customer service. They said they checked with the fulfillment team, who stated that we would have the rug by the end of the next week. That next week came and went, along with another week after that before I reached back out (this is now mid September). Customer service once again said they were checking with the fulfillment team, but this time the fulfillment team could not even provide an estimate as to when we might receive the rug. They said we could either get a refund or continue to wait, so we chose to wait a little longer (we really wanted that rug), but finally mid October rolled around, and we still hadn’t heard anything. We reached back out one more time, but the fulfillment team still couldn’t give us an update 2.5 months after our initial order. So this time we chose the refund. The whole process was highly disappointing, and I would never consider ordering from the company again since their logistics must be so ineffective that they don’t even know what products they may or may not have, or when they can get them to you. Huge bummer. And the last note is that they should not have a customer service phone number on their site that will not get you to customer service. The phone number just tells you to email them. Not helpful.
20 octobre 2025
Réponse de The Citizenry
Hi Ken,
We appreciate you sharing your experience, and we’re truly sorry for the disappointment with your order. We understand how frustrating it must have been to wait so long without clear updates, and your feedback on communication and fulfillment transparency has been shared internally as we work to ensure more accurate timelines and a smoother experience moving forward.
We understand that you opted for a refund this time around, but we’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again.
Your store is full of good surprises!
The quality of your merchandize is A+ It's on my list whenever I'm in the area. I love that a lot of your bedding comes from Portugal. Keep it up.
20 octobre 2025
Réponse de The Citizenry
We love hearing this, Wendy! We're thankful for your continued support, and our Portuguese artisans will also be delighted to hear that their craftsmanship is so appreciated. We can’t wait to welcome you back soon!
I’m glad I splurged on these quality linen sheets
The format of your email is unclear as to whether you are asking for feedback on the customer service or the product itself. So I will try to adjust both Customer Service was fine just simply ordered by email and sheets arrived although they took a little bit of time to get here. The sheets themselves are a very fine quality and I’m glad I invested in linen sheets with your company because I believe they offer a superior quality of linen.
13 octobre 2025
Réponse de The Citizenry
Hi Lois,
We’re delighted to hear you’re enjoying the quality of your new linen sheets! We appreciate your patience with the delivery, and thank you for trusting us with your investment. We’re so glad they were worth the wait!
I have had a very good experience with…
I have had a very good experience with Citizenry.
Customer service was outstanding. I had no delay in a response . He was very helpful. I can’t wait to receive my blanket .
18 octobre 2025
Réponse de The Citizenry
We’re so happy to hear that you had such a great experience with our team and that everything went smoothly with your order! It’s wonderful to know that you received helpful, timely support, and we can’t wait for you to enjoy your new blanket!
Réponse de The Citizenry
Hi Braeden,
We’re so glad to hear that your sheets arrived quickly, and that you’re loving the feel! Thanks for sharing your experience with us, and for choosing The Citizenry.
Package was not delivered
Package was not delivered. This was a wedding present, and message under tracking number says undeliverable. Hope you can fix this!
11 octobre 2025
Réponse de The Citizenry
Hi Laurie,
We’re so sorry to hear that your package wasn’t delivered, especially given that it was a wedding gift. That’s understandably disappointing!
We’ve escalated your issue internally, and a member of our team will be reaching out shortly to assist, and to ensure that the package gets to the right place as quickly as possible. We appreciate your patience while we make things right!
Réponse de The Citizenry
Thanks for the glowing review, Randy! We’re so happy to hear you’re loving your new sheets and that delivery was quick and easy. We appreciate your choosing us to be a part of your home!
Very beautiful sheets in charcoal…
Very beautiful sheets in charcoal color. Super comfy to sleep on.
11 octobre 2025
Réponse de The Citizenry
Thanks for sharing this, Linda! We’re so happy to hear that you’re loving your new sheets. The charcoal color is such a timeless choice, and we’re glad that they’re as comfortable as they are beautiful!
Unreliable delivery timeframes
Didn’t meet the delivery date committed to when I placed the order. Missed it by a month.
16 octobre 2025
Réponse de The Citizenry
Thanks for sharing your feedback with us, David. We’re truly sorry to hear that your order arrived later than expected, and we understand how frustrating it is when delivery timelines aren’t met. We’re actively reviewing this internally to improve our accuracy and communication moving forward!
Very prompt replies to my questions…
Very prompt replies to my questions regarding orders!
17 octobre 2025
Réponse de The Citizenry
Thank you for taking the time to share this feedback! We’re so glad to hear that our team was able to respond quickly and keep your order experience as smooth as possible. We hope that you enjoy your items!
Beautiful product
Beautiful product. I ordered table napkins. I’ve had amazing vases and other decorations from the citizenry including carpet and they always make my home beautiful
10 octobre 2025
Réponse de The Citizenry
Hi Aida,
We’re so happy to hear that your new items from The Citizenry have brought even more beauty to your home!
We appreciate you for being such a loyal customer and for sharing your kind words. It means the world to us!
Shipping delays
I have bought two rugs, and both times they were delivered delayed from the original shipping date, with minimal communication. Great quality, but very expensive and not the best customer experience overall.
11 octobre 2025
Réponse de The Citizenry
Thanks for sharing your experience, Sophie. We’re so glad to hear that you’ve been happy with the quality of your rugs, but we understand how frustrating the delays and limited communication must have been. Your feedback is really helpful as we work to improve transparency and reliability around shipping updates, and we truly appreciate your continued support and honesty. It helps us to do better!
It has been 20 days since I ordered a…
It has been 20 days since I ordered a fabric sample, and I am still waiting...
I am a member of the trade and usually get fabrics within a reasonable time, 5-6 days. I do understand that there was a mistake in my address the first time the salesperson wrote it. However, I am still waiting.
15 octobre 2025
Réponse de The Citizenry
Hi Sara,
We’re truly sorry for the delay in receiving your fabric sample and completely understand how frustrating that must be, especially given the initial address issue.
We’ve flagged this for follow-up so that our customer experience team can ensure your sample gets to you as quickly as possible. Thank you for your patience and for bringing this to our attention!
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