Horrible. Purchased 2 washcloths over 30 days ago. Customer service can't provide a ship date. They also falsely say they have given me a $5 credit to my account. Not there. Now I'm painfully tryi... Voir plus
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Lisez les avis des autres
The king linen bedding sheet set ordered had a small hole in the top sheet that wasn’t noticed until after the first cold water gentle cycle washing. Not happy. There was also much cotton left i... Voir plus
L'entreprise a répondu
Waited a month to receive the items but unfortunately it was only a portion of the order. Still waiting to hear from customer service when to expect the remainder of the order.
L'entreprise a répondu
When buying organic/fair trade, there is an expectation of sustainability for the entire experience. Unfortunately, this came wrapped in a plastic bag. If you have a king sized bed, the lines have to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Artisanal home decor with a soul and story, all Fair Trade guaranteed.
Coordonnées de contact
Insurance Lane 4619, 75205, Dallas, Etats-Unis
- the-citizenry.com
2,4
Bas
200 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Customer service was Unwilling to make…
Customer service was Unwilling to make a situation right on a product they admitted was misrepresented on their website.
*update*
It was only after i was sent an email by you to rate my experience which i shared that the next day i did receive a full refund. That was after going back and forth several times. While that may be your policy, the description of your product which you acknowledged was *incorrect on your site was the reason we were in this place. I am grateful for my requested refund.
13 octobre 2025
Réponse de The Citizenry
Hi Ashley,
We’re sorry to hear that the blanket didn’t meet your expectations and understand how frustrating that must have been. Although our policy states that items shipped outside the contiguous US are final sale, our team did issue a full refund without requiring a return of the item as a goodwill gesture.
That said, we appreciate your feedback and will review this product's listing again to ensure that sizing details are as clear as possible moving forward. Thank you for the honest feedback!
The linen fabric was softer and thicker…
The linen fabric was softer and thicker than I imagined, the fitted sheet fit perfectly,… And there is definitely something to the energy that the linen lets off, it seems that my whole life I’ve only slept between 4 1/2 to 5 1/2 hours a night, Instantly I’ve slept 8+ hours a night since I’ve used them…God is always right, I would highly recommend them, thanks again
7 octobre 2025
Réponse de The Citizenry
Hi Michael,
We’re so thrilled to hear how much you’re loving your new linen sheets, and that they’ve made such a difference in your sleep! It’s wonderful to know that the feel, fit, and quality exceeded your expectations, and we appreciate you sharing your experience and recommendation. :-)
Exceptional cs
I called the Dallas store and got Abbie on the phone. She was exceptional in every way and helped me so much. I really appreciate her going the extra mile which is so rare in this day and age. I'm thankful she answered the phone when I called.
14 octobre 2025
Réponse de The Citizenry
Thank you for the glowing review, John! We’re so happy to hear about your wonderful experience with Abbie. She truly goes above and beyond for her clients, and we’ll be sure to share your kind words with her and the Dallas team!
Strange size
The sheets are nice quality. I really like them. However I wish I had paid better attention to the size noted for the Cal/King. The Duvet is way too long at the end of the bed and barely covers the bed side to side. I would not buy again based on the odd sizing.
7 octobre 2025
Réponse de The Citizenry
Hi Barbara,
We’re so glad to hear you’re enjoying the quality of your new sheets, but we understand your frustration with the duvet sizing. Your feedback about the dimensions for California King beds is really helpful, and we’ll be sure to share it with our product team as we continue refining our fit and design details. We truly appreciate you taking the time to share your experience!
We ordered 3 beds and were told they'd…
We ordered 3 beds and were told they'd be delivered in early Sept. We heard nothing from Citizenry until we contacted them at the end of September. It is now mid October and the beds have still not been delivered. Throughout the process Citizenry was polite but offered no help in getting the order expedited or offering any compensation, and had no excuse for why they never reached out to tell us the order was so delayed. At all times we had to proactively contact them. We will never order from them again.
13 octobre 2025
Réponse de The Citizenry
Hi Myra,
We’re very sorry to hear about your experience and understand how disappointing these delays and communication gaps have been. This isn’t the level of transparency or support we aim to provide, and we regret that you had to reach out repeatedly for updates. Our team is reviewing what went wrong in this case to ensure we improve both communication and delivery timelines going forward, and we truly appreciate your feedback. It helps us do better for all of our customers!
Wasn’t the best experience from start…
Wasn’t the best experience from start to finish. Happy to be done with this back and forth on product and refunds.
13 octobre 2025
Réponse de The Citizenry
Hi Whitney,
Thank you for sharing your experience, and we’re sorry to hear that the return process didn’t go as smoothly as it should have. We understand how frustrating it can be to deal with back-and-forth communication, and we've passed your feedback along to our Leadership team to improve the process moving forward. We hope to have the opportunity to earn your business again in the future!
Only shipped item 1 month after…
Only shipped item 1 month after ordering with no warning on the website or via email that this would be the case. I would take that into account before ordering.
10 octobre 2025
Réponse de The Citizenry
Hi Lea,
Thanks for your honest review. We’re truly sorry for the unexpected delay and lack of communication regarding your order timeline, and we completely understand how frustrating it is when an item ships much later than expected without prior notice.
We’re reviewing how we communicate stock and lead times so customers have clearer expectations before placing an order going forward, and we appreciate your feedback. It helps us improve!
Great prompt service and love the sale…
Great prompt service and love the sale prices. The alpaca throw is very well made, soft and just the right size.
5 octobre 2025
Réponse de The Citizenry
Hi Sherrie,
Thank you for sharing! We’re so glad to hear you love your throw, and that the quality and size were just right. It’s great to know our team’s prompt service and sale pricing made the experience even better! We hope to welcome you back again soon.
I still have not gotten one of my items!
9 octobre 2025
Réponse de The Citizenry
Hi Laura,
Thank you for taking the time to share your feedback. We completely understand how frustrating it must feel to be waiting this long for your shams, and we’re truly sorry for the stress this situation has caused.
We’ve flagged our Customer Experience Team for assistance, and someone will be reaching out shortly. We really appreciate your patience in the meantime, and the chance to make things right!
The other two items from my order that…
The other two items from my order that were supposed to be in stock in early October and sent to me apparently got removed from my order even though I emailed and said that I still wanted to receive them. I already paid for those items, but if they got removed I should have received a refund. I have gotten no notification that I am getting any refund.
1 octobre 2025
Réponse de The Citizenry
Hi Lisa,
We’re very sorry for the confusion and lack of communication around your order, especially after you confirmed you still wanted the remaining items. That’s not the delightful experience we aim to provide!
Our customer experience team is reviewing your order now to confirm the status of the removed pieces and any applicable refund, and you’ll hear from us shortly with an update. Thank you for your patience and the opportunity to earn your business!
Réponse de The Citizenry
Hi Mary,
Thank you for sharing! We love hearing that your new lumbar pillow was the perfect finishing touch for your space. We hope you enjoy it for years to come!
LOVE!
LOVE! The quality of the Azad Leather Bins is extraordinary. Sleek, stylish and elevated. And customer service was super kind and efficient. Overall, so happy with the value and experience. Thank you!
30 septembre 2025
Réponse de The Citizenry
Hi Colleen,
Thank you for sharing your experience! We’re thrilled to hear how much you love the Azad Leather Bins, and it’s wonderful that the quality, design, and service all exceeded your expectations. We’re so happy that they brought style to your space!
Amazing products
Amazing products, love these linen sheets and quilt. Long time customer and won’t sleep in any other sheets!
30 septembre 2025
Réponse de The Citizenry
Hi Toni,
We’re so happy to hear how much you love your linen sheets and quilt! It means the world to know you’ve been with us for so long and continue to enjoy our products night after night. Thank you for being part of the Citizenry family!
Don’t get me wrong
Don’t get me wrong, we love your products! But these orders need to be on time rather than delayed not once but twice! If they got to me on time, you would have five stars but if you can’t deliver on time, then you need to find another solution besides a minor gift card.
6 octobre 2025
Réponse de The Citizenry
Hi Antoinette,
We appreciate your feedback, and we completely understand your frustration. While we’re so glad to hear you love the products, we know that delays can be incredibly disappointing, especially when they happen more than once. Our team is actively reviewing our shipping processes to improve reliability and timeliness in hopes that we can ensure a more positive experience in the future!
Quality is good
Quality is good, linen is soft and cozy. It did take over a month to receive the quilt and had quite a bit of confusion in the whole process, which was frustrating when it said it was in stock upon ordering.
5 octobre 2025
Réponse de The Citizenry
Hi Hannah,
We’re so glad to hear you’re enjoying the quality and feel of your new linen quilt! That said, we completely understand how frustrating the shipping confusion must have been, especially since the item was listed as ‘in stock’ at checkout. We truly appreciate your feedback, and we’re using it to actively improve our communication and stock visibility to make the ordering process smoother in the future. We hope that you’ll consider us again when the time comes to order a new set of linens!
Réponse de The Citizenry
Hi Laurence,
Thank you for sharing feedback about your experience. We understand that one of your items was on a longer backorder than expected, and we're truly sorry for any frustration and disappointment this has caused.
We can confirm that this portion of the order has been cancelled and refunded per your request, and while we know this doesn’t erase your experience, we hope it demonstrates our commitment to making things right and restoring your confidence in us. If you need any additional support with your order or future purchases, please don’t hesitate to reach us directly at assistant@the-citizenry.com. We’d be glad to help!
Delayed shipping but everything is okay
After being concerned about the shipping delay which was longer than the original estimate, I was worried about what kind of quality I could expect; however, after several updates from the customer service rep Haryl R, who was helpful, honest, and professional throughout my ordeal, I’m more than satisfied with my experience. It also helps that the linen sheets I ordered are so soft and gorgeous.Big thanks to Haryl for turning a somewhat concerning experience into a positive one.
30 septembre 2025
Réponse de The Citizenry
Hi Whitney,
We’re so happy to hear that Haryl was able to turn things around for you and provide such thoughtful support along the way! Delays can be frustrating, but it’s wonderful to know that the frequent updates and personalized care made your experience a positive one.
We also love that your new sheets are living up to the comfort and beauty you hoped for. Enjoy!
Every time I place and order it never…
Every time I place and order it never ships and then somehow goes on back order. Then once I ask to cancel it, it magically is being shipped out that week. Then you wait another week still no tracking. Then you email them back for the 11th time and somehow the tracking is available. Had the same experience both times I placed an order. Customer service is great. Fulfillment center not so much
30 septembre 2025
Réponse de The Citizenry
Hi Shelby,
Thank you for sharing your experience. We completely understand how frustrating those delays and back-and-forths must have felt, and we're so sorry for the disappointment caused.
While our team has already reached out with your tracking information, we're glad to confirm that your order is now out for delivery this evening.
Your feedback is important to us, and we’re actively working on ways to improve both communication and transparency around shipping timelines. We hope that we’ll have the opportunity to restore your confidence in us and earn your business again in the future!
Lindsay is the RUDEST of all the customer reps
Lindsay often writes the RUDEST responses and never offers a solution to their incompetent inventory struggles. Like how hard can it be, lol??? I’d love to see their refunds report. I bet it’s 60% of their revenue. Here’s a good one below...
Ordered rug in July, said it would ship early August, cancelled by Lindsay on 9/23.
“Hi Jonathan,
Thank you for reaching out. I’m so sorry for the confusion here. Unfortunately, your rug was oversold, and we weren’t able to secure additional inventory to fulfill your order. Because of this, we had to cancel the order and process a full refund back to your original payment method.
We apologize for the issue! Please let me know if I can help with anything else.
Very Best,
Lindsay
Customer Experience”
@Citizenry, your photoshoots, and marketing is beautiful but as you clearly know, your customer service is PATHETIC. Act like you’re trying harder?? Joke.
****UPDATE ON 9/25**** CITIZENRY'S RESONSE SAYS I OPTED FOR A REFUND. THIS IS FALSE!! BUYER BEWARE!!!!!!!!!
18 septembre 2025
Avis spontané
Réponse de The Citizenry
Hi Jonathan,
Thank you for sharing your feedback. We’re truly sorry to hear about the cancellation of your rug order and the frustration it caused. We recognize how disappointing it is to expect an item, only to have those plans disrupted, and that isn’t the experience we aim to provide for our customers.
Although our team has been working through inventory challenges, that doesn’t make up for the inconvenience or the lack of clear communication along the way, and we know that this falls short of the clarity and dependability our customers expect. Our teams are already working to improve inventory accuracy, so experiences like this don’t happen moving forward.
We understand that you opted for a refund this time around, but we’re thankful for the opportunity to earn your business, and would love a chance to improve your opinion of us in the future should you ever need our services again.
Similar to other poor reviews
Similar to other poor reviews, order placed on September 6, item showed as in stock and ready to ship. Their website says shipping / arrival in 6-9 business days. It's 9/24 and nothing, my order shows as placed but no updates regarding fulfillment or shipping. Email replies are polite but don't provide any real information. I just told the I want to cancel the order. Next step is a chargeback, which I don't want to but will. I was already concerned but after reading about all of the issues, even more so.
Update / Add: I received a prompt, professional and helpful response to my email requesting that my order be cancelled due to whatever was causing the lengthy delay in fulfillment. My order was cancelled and I have received notification of the pending refund. I am happy with the resolution. Still wish I had received the linen quilt I ordered but it was my call to cancel so I appreciate their response.
23 septembre 2025
Avis spontané
Réponse de The Citizenry
Hi Ali,
Thank you for your feedback. We’re so sorry for the delay with your order and for the lack of clear updates along the way. We understand how frustrating it is when expectations aren’t met, especially when an item is shown as in stock.
We’d love the chance to make this right, and have sent you a request for additional information so we can locate your account. Once we receive this, please be on the lookout for a follow-up email from our Customer Experience team. They will be able to assist with your cancellation request, or help to explore the best resolution here.
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