Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Voir plus
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Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Voir plus
Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Voir plus
When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Coordonnées de contact
Royaume-Uni
- theaa.com/breakdown-cover/accident-assist
4,6
Excellent
348 avis
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Brilliant AA
Seamless no fault car insurance claim. 5 star service from start to finish - well impressed with handling of claim, repairs and hire car. You don’t know how good your insurer is until you need them! Glad I had AA - brilliant service.
2 février 2026
Great customer service from call…
Great customer service from call handlers. I was hit from behind on a dual carriageway the guys at Beam handled everything. Great service
17 mars 2026
Very straightforward to claim online
Very straightforward to claim online, nice staff who provided good customer service. Specified repairer did a prompt and good quality job.
12 mars 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Genuine from start to finish
Genuine from start to finish - very attentive & listened to all worries & dealt with them
11 mars 2026
Réponse de The AA Accident Assist
Thanks so much for your lovely feedback, Jill. We’re really glad to hear you felt genuinely listened to and well looked after from start to finish and hope everything is ok now. 😊
Not what I expected
Can’t fault the AA’s part in the handling of my claim.
But, the distance and working hours of their authorised repairer and the car rental company’s call handlers, along with crossed communication, has resulted in a poor experience and low rating.
30 janvier 2026
Réponse de The AA Accident Assist
Hi Andrea, we’re sorry to hear that the repairer wasn’t local and that you had some issues with the rental car. We hope you’ve been able to share this feedback, and that the repairs themselves went smoothly in the end.
We’re really glad to hear that you felt your claim was handled well by our team 💛.
Excellent Service and timely conclusion…
Excellent Service and timely conclusion of claim.Staff very helpful.
10 mars 2026
Great service from AA insurance.
Easy to contact AA , excellent response and dealt with very professionally by the AA representative.
10 mars 2026
Hit from behind
I contacted the AA.
The young lady from the AA was polite, helpful and gave clear information concerning the plan going forward.
Everything was well organised and efficient.
Very happy with the AA’s organisation , the service from the repair garage and also the hired car company
5 février 2026
They provided a service which met my…
They provided a service which met my needs with no hassle
10 mars 2026
Réponse de The AA Accident Assist
Pleased to hear everything went smoothly 😊.
FIRST CLASS SERVICE
From the first phone call to the way my claim handled, the regular updates from the AA and their approved garage this has been a first class service would not hesitate to recommend
12 février 2026
Great service from start to finish
Great service provided from start to finish with my non-fault claim. Everything managed quickly, effectively and with minimal intervention from me. Highly recommended.
13 février 2026
Réponse de The AA Accident Assist
We're so pleased to hear this, Gary. We know it's a stressful time, so it's great we were there to help ease the pressure.
Excellent service from start to finish
Excellent service from start to finish. Made at easy by professional staff who made sure I was fully aware of the process and what was to happen.
30 janvier 2026
Long wait times to speak to anyone
Long wait times to speak to anyone. Customer service good when finally through to a call handler.
Information was easy to understand and concise.
Courtesy car was less good and needs to be looked at to see which partners might offer a better service.
8 janvier 2026
Réponse de The AA Accident Assist
Hi Janet, we're sure the team were doing all they could to work through the calls as quickly as possible, it's great that when you spoke with the team everything was clearly explained. Thank you, we appreciate your feedback.
Great service from start to finish
Great service from start to finish, kept us informed throughout. Thank You
3 mars 2026
Seamless Service
AA provided seamless service, collection of vehicle, delivery of hire vehicle. All in a timely manner.
3 mars 2026
Lengthy procedure
The length of time taken from reporting the incident to finally getting my car repaired was almost 3 months
3 mars 2026
Réponse de The AA Accident Assist
Hi there, we appreciate your feedback and are sorry the repair process took so long. We hope you're okay now.
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