AA Approved Garage Network  Avis 

It was easy to book with good communication. However the garage that was used to carry out the MOT were not great at explaining what needed to be done and no offer to do the work required to get my car to pass the MOT. I found them to be abrupt and dismissive.
I have found a different place to use for repairs MOT recommended by a friend. I thought that I would be I good hands with the AA but that was not the case.

First time doing an MOT and first impressions everyone was very friendly and welcoming, gave me a rundown on what they do and offered me tea. Lovely people defo recommend

My first and last service with them. I have been charged £270 just for replacing a rubber (offside anti roll bar dust cover). When asked to explain they simply said it’s the labour that’s costly and did not provide a proper breakdown of the cost on the invoice either.
Their service to pick and drop the car is just to lure you which also has a hidden cost.

I booked a Mot and service. They failed it on the Mot but still carried out the service anyway without informing me of the failure before continuing. I am now having to scrap the car because of the repairs being too expensive but still have to pay for the service. Further to your reply I didn’t hear from the team all I got was a telephone call from the garage to say it had been serviced and failed the MOT on several things.

Efficient and friendly

No reply to my concerns that the wrong mileage was recorded on my MOT.

Everything went to plan, good customer service & had my car back to me even earlier than expected ✔️

Polite, warm and on time

So straightforward to book. Great communication. Helpful payment plan

Nice friendly staff

Poor experience.

Just a faff to be honest. Slow process as it’s a 3 way conversation- the garage called me to ask if I’d heard from AA Smart Care as they were awaiting instructions for work that they had recommended. So I then had to call AA to ask what was happening. The garage closed at 5.30pm (luckily I had already picked my car up) because AA didn’t email me until 7pm to say my car was ready for collection. I wouldn’t use AA Smart Care again I would go to the garage directly.

The company was a complete rip off . They should have done to MOT first and told me it failed . But they went ahead and did the service first and then informed me the MOT had failed and to pass I would have to spend over £1000 on things that needed to be done . That’s my full pension money for the month and more ! I was disgusted as I would have asked them to bring the car back after failing the Mot . In addition it took them 3 full days and I had to pay for the drivers car to be parked outside my house . Thats rediculous as well . I will never ever use the AA ever again and I will be letting everyone know that this company is a complete rip off . Do not ever use an AA MOT in future. I am completely disgusted.

Very impressed with service provided

I first requested a collection of my VW ID5 for a full service and MOT.
The garage never called me and no-one bothered to inform me the garage was not able to collect, and no further communication from any one.
The second garage I requested, this time to drop car off to, Was poorly prepared and did not know how to reset ID5 service indication, and after completing service & MOT, wiped the infotainment to factory, & still unable to reset service warn. Instead I was told, I would have to reset it myself or take somewhere else. I would not recommend this garage to service VW EVs.

Easy from start to finish.
Excellent communications.
Easy payment.

Very good service and works carried out to my vehicle. Trust the AA and have been a AA member for over 10 years.

Polite, friendly and helpful garage - we've used this garage for MOTs and servicing our cars.