AA Approved Garage Network  Avis 

The company was a complete rip off . They should have done to MOT first and told me it failed . But they went ahead and did the service first and then informed me the MOT had failed and to pass I would have to spend over £1000 on things that needed to be done . That’s my full pension money for the month and more ! I was disgusted as I would have asked them to bring the car back after failing the Mot . In addition it took them 3 full days and I had to pay for the drivers car to be parked outside my house . Thats rediculous as well . I will never ever use the AA ever again and I will be letting everyone know that this company is a complete rip off . Do not ever use an AA MOT in future. I am completely disgusted.

Very impressed with service provided

I first requested a collection of my VW ID5 for a full service and MOT.
The garage never called me and no-one bothered to inform me the garage was not able to collect, and no further communication from any one.
The second garage I requested, this time to drop car off to, Was poorly prepared and did not know how to reset ID5 service indication, and after completing service & MOT, wiped the infotainment to factory, & still unable to reset service warn. Instead I was told, I would have to reset it myself or take somewhere else. I would not recommend this garage to service VW EVs.

Easy from start to finish.
Excellent communications.
Easy payment.

Very good service and works carried out to my vehicle. Trust the AA and have been a AA member for over 10 years.

Polite, friendly and helpful garage - we've used this garage for MOTs and servicing our cars.

Easy to book, no hidden costs and professional services.

All good apart from the service light still comes on

AA Breakdown is Best of the Best.
I very much impressed from Their customer service, on road and off-road assistance, technicians and mechanics.
Their behaviour, commitment, knowledge, Help, support and understanding is amazing.

Excellent and speedy MOT with outstanding customer care

All good . No problems

Prompt service from garage and met timescales for MOT test.

I have left my car for an MOT around 8:30 am on the day of the booking, a man told me my car would be done by late afternoon , unfortunately they called me on the NEXT morning .
They kept my car for 24 hrs for an MOT , if you ever want to drop off your car in this garage for an MOT , get ready to wait at least 24 hrs , it would be understandable if something needs to be fixed, otherwise 24 hrs is too long time for an MOT .They are too busy and keep taking more and more bookings …

The garage which I've used before are always helpful and explain any issues carefully

Booked with the AA for a MOT and what a wonderful straightforward process, selected my preferred date/time and received confirmation the next day. Great communication from the AA right up to the date of the MOT. My Husband always dealt with MOT's before and this was my 1st time in arranging one and I found this service via the AA to be really easy and not stressful.

This was the 1st time using this car garage so was not sure what to expect, but my fears were very short lived as from the moment I arrived, I was greeted by the staff and looked after. During the MOT I waited in the waiting room and could see my car being inspected through the viewing window which was an experience as never seen it done before. Both the garage/waiting room & showroom were really clean. I felt that all the staff were very friendly and loved that the company was family owned. Car passed and MOT was successfully done.

Never used this service before but will be recommending to all as I couldn't find fault with it or the garage chosen and will be booking my service once it's due.

Great service.Easy to use.Gave me a choice of available garages. Sorted and booked in minutes.

Great service, great communication, very friendly.

Absolutely no way to get hold of smartcare via phone once MOT done. They stopped communicating. Had to sort out myself directly with garage.

Can’t help but get the feeling I was ripped off. Spent the entire day waiting with a massive bill at the end. Nothing seemed wrong with my van when I put it in for an MOT /Oil + filter change so the work ‘needed’ and the bill was a shock. Whilst waiting I bumped into another customer who had arrived to pick up his car. He was told his car would need further work and he said to me “They’re 100% trying to rip me off”. Tbh this is a common suspicion most motorists have with garages in general but unfortunately this garage(in Wokingham) didn’t buck the trend.

My car was supposed to be collected between 08.00 and 11.00, it was collected at 11.45 which meant I missed an appointment. A message from AA said the garage could only do an MOT, not an additional service which I also needed, but I was charged for a service as well with no paperwork to show what had been done. Won’t be using again.