The AA Smart Care Avis 

Good service and good price

Did the work well and in a timely fashion. Then have me a comprehensive review on the car.

Really efficient & smooth handover of car in and out of the garage. Found the staff there very helpful

It was no fuss, straightforward and efficient in time process.

Incredible service and quick work

Great service and price and the tech that turned up was great thanks

Smartcare changed the time the first time without notifying me to a different day, then the second time to the right time but then they sent me another email changing that so I arrived for my MOT two hours early...on a work day so I had to suffle everything around. All for a £12.50 saving. I wont do it again.

When I picked up my car yesterday there was a Greggs coffee cup hold in the passenger footwell and an empty cup in cup holder. I do not expect my car to be used for the Greggs run. My car was with them for 6 days since you did not have the parts.

Great service and honest

Best service I’ve had in a long time. So grateful for the advice given and time taken with me. I’ll be back for sure!

Booking was simple and service great. Everything I was informed of happened, from phone call from mechanic to completion of works. Polite and professional mechanic and a happy customer. A stress and hassle free experience. Thank you very much.

Arrived slightly ahead of time, 20 mins before appointment, but garage was ready to accept keys
Friendly welcome, advised time it would take for the MOT, circa 1hr, offered seating area to wait, however went for a walk in the local area. Arrived back after 55 mins, they were just finalising the MOT. Cautions noted on MOT pass certificate, but no pressure from garage to have them done there or immediately. Car placed ready for me to leave easily as parking is tight. An overall good experience will use again.

Dear AA team, I am sure you might be working very hard to make customers happy, Really apprecaite you work behind the scenes. But unfortunately I was deeply disappointed by this experience. I thought booking through AA would make things easier, but I found it to be more of a hassle. I ended up spending a lot of time checking and following up on the status of my vehicle, and ultimately, I had to go to the garage myself to check on it.

I could not utilize the Parts and Garage cover because I booked through the AA app, and I didn't invite an AA representative to assess the problem.

I don’t understand why, if I booked through the AA app, they can’t check the details before I send the vehicle to the garage. Why suggest taking it to a garage if the Parts and Garage cover won’t apply? Unfortunately, I am still facing the same issue with my car, and the problems remain unresolved.

Thank you for your service this time.
Response for your reply:
Last time I had a coolent leak notification and I have contacted AA person and I was suggested to take it to near by garage to check, no problem that time but recently it was found that it has a broken pump which costed me £800

Later I heard the knock noice from my car, but the car was running, and I drove like that with a broken suspension without realizing the reason for knock sound, I went straight to an AA-approved garage; it costed me £850

In both of these cases, I could not have a patrol as the car was running and it was drivable. So basically, my point is why I should wait until it stops in the middle of the road, it saves your time also right? I am actually getting to know the problem even it becomes worse. Just because it was not attended to by the patrol, I was unable to claim from Parts and the garage cover.
So it feels really painful.

So there should be someway how to deal with these kind of scenarios.

The mobile mechanic was absolutely amazing and knew her stuff, however the booking process and back office staff were appallingly useless!!
23 emails and nearly 3 weeks later and they still could not get things correct. The mobile mechanic had given me her mobile to deal with her direct otherwise I would still be waiting and trying to get my car fixed. It is such a shame that office staff do not have a clue what is going on and what they are doing!

Amazing ! Very fast

Incompetent & over charged held me to ransom with additional £800 once they had my car and held on to my car for 5 days which was only meant to be a service & mot I wouldn’t use AA again I complained by telephone & email over a week ago and they ignored me. I’m a disabled person who is dependent on my car and this is how they treat vulnerable customers avoid, they say it’s being carried out by AA by just delegate the work to third party garages that rip you off worse experience ever!!!

Quick convenient service.

Arrived within the alloted time. No mess left and polite mechanic. Will use again.

Car not booked into garage even though I had paid and received the details. Poor response when a part needed to be fitted and I had to consent to this. In all due to poor communication and myself having to chase up with Smartcare it took 2 days to for a bulb for the MOt and cost over £50 for a bulb.i will not use this service again .