The Boiler Company Avis 

Would not recommend.
Could have been better contact re the time engineer arriving. Said he would be back in afternoon as he was going to get a part and didn't arrive. Phone back with no answer and eventually arrived 2 days later.
Mum left with no heating or hot water over 24 hours.
Cost information could have been sent so I knew what my mum was paying for. Was eventually sent after 4th call. Paid for new pump but reconditioned fitted without being told. Only found this out when got second opinion as a radiator not working.
Now fixed.

The service was very good friendly, kept distance, I was very pleased with the service, thank you.

The engineer arrived within the time specified, carried out the service to the boiler thoroughly and efficiently, explaining it as he went along, cleaned up after putting it back together, and even replaced for me a kitchen cupboard door which I had had to remove to allow full access - a job which he was able to do quickly and perfectly, but which has always caused me problems as a short person now aged 74!

The engineer who came to do our service was efficient and very helpful. He arranged for the delivery of a spare part and returned to fit it exactly as promised. Polite, pleasant and good at his job.

The engineer contacted us well in advance and arrived almost exactly as promised. He was efficient and courteous throughout and the service and paperwork were completed with no fuss
We were very happy with all aspects.

Can’t believe I even need to put in one star-
This company is shocking.
Leaving my elderly grandparents (in thier 80’s) with no hot water or heating for over 24 in late December when temperatures are below freezing.
My gran has been paying them £220 per year for an emergency service that appears non existent. They had the cheek to tell my gran that calling (3 times over a matter of hours) ‘wasn’t helpful’.
This company should be ashamed of themselves.
I sincerely hope they consider compensation back to my grandparents.

Good service except for the fact that the technician didn’t warn us that he had shut off the gas supply at one point and the Aga had shut down! 6 hours later we realised it wasn’t lit and had a late dinner!

Very good but engineer didn’t turn up on the day. Had to reschedule.

I found that the service was done no mess no fuss and within covid guidelines im very pleased

I would like to heartily recommend both the Boiler Company and their Engineer for the swift and prompt servicing of my boiler. I was particularly impressed by the Engineers breadth of knowledge and willingness to discuss other matters relating to my heating and hot water needs... I now look forward to a winter where my house will be warm and welcoming!!

I am happy with the service I received. The engineer was thorough and professional.

Had no problem with engineer who came
A very pleasant well dressed man Friendly and polite

Do not under any circumstances use this company. My father is 86 & severely disabled, had a boiler breakdown on Thursday. Boiler company phoned Friday morning said an engineer would arrive that afternoon to repair & carry out a service, he arrived as agreed, cleared a blockage on a 'codensation' pipe & carried out which I can only describe as the quickest service I've ever seen. So far so good. A few hlours later the boiler breaks down again, same fault code. Phoned boiler company on Saturday, they stated they would phone me back on my mobile. 24 hours later, no return call. Phoned company on Sunday, they replied will call back or first thing Monday. Monday 10.30 still not phoned back, so I have once again called them. This time 'we will get our engineering dept to call you'. Still awaiting call. I have lost a shift & half a shift from my work. Please bear in mind the customer is an 86 year old severely disabled gentleman who live alone, he had vascular dementia & has heart & lung problems & now has had no heating or hot water for 48 hours. So much for this company's caring 24 hour callout service. They don't even have the courtesy to return your calls. I notice they respond to 5 star reviews, let's see their response to this review. I have full Power of Attorney for my father.

What a shambles. Called for an annual service on my mother-in-laws boiler, which also had a leak on the filling loop. An emergency call out was made for 2 days later! Bare in mind we are talking about a widowed pensioner. An engineer came and looked at the boiler and said it needed parts. Two days later someone called and said that as my mother-in-law had to pay for the repair as she had not had the boiler serviced last year. No contact had been made to remind her of this, no letter no phone call nothing. This is extremely poor service she cannot afford to pay this amount out as she is on a limited budget. She has religiously paid a monthly direct debit each month so she had piece of mind, only to be told the payment was worthless. I strongly recommend no one uses this company as they take your money and do not deliver their promises.

Some confusion over appointment had to reschedule for the following day but on the day good thorough service. Staff member polite and correct COVID precautions taken.

Very good just wish they had a different way of making an appointment.

Very efficient arrived on time. Couldn’t find anything wrong with the system.

Engineer expected before lunch but I had to check if he was on the way, as it ended up being early afternoon due to traffic. Customer service took my query very promptly.
Would give 5 stars for competence and helpfulness of the engineer,

They came quickly were efficient and friendly covid safe

On both occasions that I have an annual service, the engineer has been punctual and reliable and done an excellent job.