My parcel arived in poor packaging batterd and thin packag8ng. It was suposed to be deliverd in 3 to5 working days it arived 15 days later. So no the delivery and packeging was not great
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Order coffee pods. A week later tried to get a delivery update, no response. Tried to call 01799 334338 - number unobtainable. Traced company to a private address and I suspect I've been scamm... Voir plus
This is pretty much a rogue trader. I made an order on 17th dec 25 and nothing. I’ve emailed them a couple of times with no response whatsoever, which echo’s most of the reviews left. So a month la... Voir plus
Order missing items. Reached out to the company and received a response to replace the items. Haven't heard back from them since after multiple emails. No response no updates, nothing. Updated:... Voir plus
2,3
Bas
29 avis
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False advertising
I received a product I didn't order due to false advertising on the website. Tassimo had recently changed their product to a new formulation (which is undrinkable), the website was advertising the old product - so I placed my order, thinking that is what I would receive. I was sent the new formulation, and have written to request a refund, with no response from the company.
10 décembre 2025
New recipe
I ordered these coffee pods as advertised believing it was the original chai and not the new recipe but the package did contained the new pods which are disgusting (Tassimo issue not this co.)
delivery and communication were good but unfortunately not the product I believed I was ordering
10 décembre 2025
Not received my coffee and no response…
Not received my coffee and no response to my emails!
Refund has been requested but not confirmed at all.
Not happy with the whole experience.
I have ordered, and received my coffee from another supplier.
I will not be buying from these people again, especially if I don't receive a refund either!
8 décembre 2025
This company has sent the wrong item
This company has sent the wrong item, I have been asking for details of how to send it back to get my money back and there has been no correspondence, they haven’t sent any of the pods that I have ordered and I try to ring the number and have sent emails and still no response. I’m now left out of pocket as have had to order the correct coffee machine from a more reliable company. Absolute disgrace of a company and customer service is shocking
4 décembre 2025
Order missing items
Order missing items. Reached out to the company and received a response to replace the items. Haven't heard back from them since after multiple emails. No response no updates, nothing.
Updated: Ended up receiving the replacement products randomly. I appreciate their cooperation with this but a heads up or shipping notification would have been helpful. Regardless they were able to fulfill the order so bumped back up to a 4 star.
1 novembre 2025
None existent Customer Service
Ordered 4 packs of Mocha. Took a week to arrive and one pack was missing. Notified the company straightaway. Received a refund for missing packet but they couldn't be bothered to explain or apologise.
6 novembre 2025
Réponse de Thecoffeepodcompany
That's a rather unfair review. We replied to your email informing us of only sending the three and as they were already end of line products, we informed you that we couldn't send another out as they were out of stock. If that constitutes a 1-star review, so be it ☹️
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