Delicious food. There was quite a bit to do with the Malaysian Night Market Experience but I rewally enjoyed making it. Friends and I enjoyed eating it too! It would have been even better if I had... Voir plus
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Lisez les avis des autres
Fantastic meal & relatively straight forward to prepare. Could perhaps keep the cost down a little if meals were for 2 people rather than 2-3 (ours lasted for 2 big meals) & also not supply some of... Voir plus
I received the Japanese Izakaya meal as a gift. While it takes quite a while to prepare (as you'd expect for 5 courses, each on their own wouldn't take long), it was excellent, easy to follow, thought... Voir plus
L'entreprise a répondu
We’ve recently purchased the British Summer BBQ Feast box to take away to the caravan & wow 🤩 Completely avoided having to do a food shop for our first evening, with all of the fresh ingredients de... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Livraison de repas à domicile
- Cours de cuisine
- Organisateur d'événements
- Service de commande de repas en ligne
Écrit par l'entreprise
We are a small team of foodies from around the globe who are committed to delivering joyful and fun cooking experiences. We fuel your love for cooking and allow you to recreate iconic world food menus from home with menus curated by chefs who are passionate about their unique heritage. Discover authentic recipes from global cuisines and we’ll deliver all the premium ingredients to your door, beautifully presented in eco-friendly packaging - no subscription needed.
Cookaway
Écrit par l'entreprise
- World Food Recipe Kits for Curious Cooks
- Travel the globe without leaving your kitchen with world food recipe kits created by award-winning chefs and delivered to your door. Founded by passionate foodies Nidhi and Sahil with a star-studded array of award-winning chefs, Cookaway shares the experience of cooking and eating great recipes from around the world. With menus including Japanese, Malaysian, Greek, Spanish, Pakistani, Indian and the best of the British Isles, they believe in the value of great ingredients and the power of cooking to bring people together.
- Cookaway when you want to...
- With no subscription to tie you down, you can enjoy a Cookaway whenever you are feeling the love for cooking and when you want to treat yourself or loved ones, discover world food, elevate at-home dining or be adventurous in the kitchen.
- How it works?
- • Choose from 55+ menus from 8 world cuisines • Premium ingredients and instructions delivered to your door • Cook, eat and enjoy!
No subscription, no commitment
We won't tie you in.
Cookaway is not a subscription service; you can order as often or as infrequently as you like. Obviously we hope you’ll want to re-order regularly, but there is absolutely no commitment.
Coordonnées de contact
Unit 104, Rainbow Industrial Park, 2 Station Approach,, SW20 0FT, London , Royaume-Uni
- 0333 016 5664
- hello@thecookaway.com
- thecookaway.com
4,4
Excellent
2 k avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Cookaway
Thank you for your feedback, we are delighted to hear you enjoyed the Aged Chateaubriand Experience! We hope you'll order from us again soon!
The whole process is made very easy for…
The whole process is made very easy for from the ordering,the delivery and especially the way the recipes are laid out loved the experience and will definitely be purchasing again
16 octobre 2025
Réponse de Cookaway
Hi Wayne, thank you for your feedback. We're so happy to hear that you enjoyed the Spanish Adobo Chicken and Portobello Mushroom Wellington experience! Can't wait to see what you cook next!
easy to follow recipes
easy to follow recipes, ingredients top quality, delicious recipes and a overall great experience
24 octobre 2025
Réponse de Cookaway
we're so pleased to hear you enjoyed the Greek meze experience and can't wait to see what you cook next!
Greek meze evening
The meze was beautiful packaged when it arrived, all ingredients clearly labeled and the instruction were really straightforward
Fabulously tasty, thoroughly enjoyed our Greek evening
24 octobre 2025
Réponse de Cookaway
Hi Ellie, Thank you so much! We’re thrilled you enjoyed your Greek evening. The flavours in this meze menu are some of our favourites too - it’s such a fun way to bring a little Greek feast to your kitchen!
Had this sent to me as a gift
Had this sent to me as a gift , cooking the food was so much fun and would recommend anyone to try the experience at least once . Cards were easy to follow and we were very impressed with the quality of the food
23 octobre 2025
Réponse de Cookaway
So glad you loved the Japanese Izakaya experience! Cooking it at home really is part of the fun and we’re thrilled you enjoyed the flavours and quality.
Hard to follow, expensive
We ordered 2 meals - and didn't enjoy either particularly. They were also a LOT harder to cook than the instructions led us to beleive. One in particular took about 3 times as long to cook! The instructions between the different recepies and how to split the ingredients were not easy to follow. I found the whole thing quite stressful and I'm a decent cook! Also the packaging was insane.... for one dish I was left with a mountain of plastic! Expensive and not a great experience. Wouldn't recommend or buy again.
26 septembre 2025
Réponse de Cookaway
Hi Nicola - Sorry to hear that you didn't enjoy your Cookaway experience. We pride ourselves on being the Lego of Cooking making it easy and fun for our customers to create complex world food recipes at home.
In both your menus, there should've been a cooking guide to navigate through the recipes and cook the menu seamlessly. Also, while we try and separate ingredients, sometimes it's more efficient to combine certain items such as oils and pastes even if they are being used across multiple recipes.
Re packaging, we don't use any single use plastic and on average 95% of our packaging is paper or glass based. We have to make sure that the ingredients arrive safely and as fresh as possible so this requires some protection around any breakable materials and a chilled bag with gel packs for the chilled items.
We would welcome any detailed feedback and recommendations that you may have and please feel free to send these to us on hello@thecookaway.com
Best wishes
Team Cookaway
Fabulous food
This was received as a gift and what a lovely gift it was.
The instructions and ingredients were excellent and the finished product tasted fantastic. There is a fair anount of choice as a vegetarian so was quite happy with that. The only mark down was due to the price. £45 for paella with delivery for 2 is a lot of money and so I would not buy this for myself because of that. I cannot fault the food though.
4 octobre 2025
Excellent
I cooked beef wellington from cook away. I’m not a very experienced cook, and I have never made beef wellington before. It came out perfect. The ingredients provided were very high quality, and the meat was fantastic!
16 septembre 2025
Réponse de Cookaway
We’re so glad your Beef Wellington turned out perfectly, especially for a first attempt - you’ve clearly done a brilliant job! It’s fantastic to hear you enjoyed the quality of the ingredients too. Thank you for sharing your experience!
Tapas feast
Food was great, instructions were clear and easy to understand. It was a shame that DPD failed to deliver on the day requested. Cookaway were helpful in resolving the issue and we got our delivery on our second choice of date
10 octobre 2025
I had the paella
I had the paella; overall the dish was tasty but some of the ingredients were not of good standard: the broad bean and the artichokes. I swapped the broad bean for a better brand one and I trimmed the artichoke as the tips and outer leaves were hard.
9 octobre 2025
Great company
Great company. Ordering and delivery was really smooth. We had the Japanese taster box for 6-8. Fantastic quality ingredients and super clear instructions. Made the evening a real event.
3 octobre 2025
Réponse de Cookaway
Thank you so much! We’re thrilled you enjoyed the Japanese Izakaya experience. It’s exactly what we love - bringing people together over great food and making it a fun evening. So glad it hit the spot for you!
Great ingredients
Great ingredients, easy to follow instructions a really fun experience from making to eating!
3 octobre 2025
Réponse de Cookaway
We’re so happy you enjoyed it! Indian street food is all about the joy of cooking and sharing and it’s great to hear you had fun from start to finish!
Delicious and exciting meals as always
Delicious and exciting meals as always. Really enjoyed
16 septembre 2025
Réponse de Cookaway
So glad you enjoyed it! Nothing beats the fun of cooking (and eating!) Indian street food - glad it hit the spot!
Poor customer service - refusing to refund accidental purchase
I tried to order the new parent Cook gift card from the company Cook, using the search term 'cook voucher' so I could have a few freezer meals after having a baby. I accidentally landed on CookAaway via a sponsored Google advert by mistake. I proceed to order a £75 voucher (newborn exhaustion 🫠) and literally just as I pressed pay realised I wasn't on the right website. I immediately (moments after purchase) emailed the company to explain I had ordered the voucher by mistake and could I have a refund but they came back the following day to say they could not process a refund as gift cards are non refundable and 'thanks for understanding'. We have had back and forth since and whilst ultimately I did buy the voucher, I did not mean too (I could cry at the idea of meal prepping a recipe box after giving birth), I do not want it and I immediately tried to rectify the error to be met with a really unhelpful service. I am now down £75 which is a significant cost for me. I feel most decent companies would have just have deactivated the voucher and refunded the money with no harm done. I have never left a poor review for any company before and the fact I am bothering to do one really does reflect how poor I think this is!
Edit to update based on response:
Just to reiterate again, I messaged you about 4 seconds after I made the mistaken purchase to ask for my money back. You absolutely are covered by your Ts&Cs for your gift card - it is non refundable...I didn't mean to buy it...I bought it via an advert which made me think I was purchasing from another brand and immediately tried to get my money back. I believe most decent brands would have tried to help in this situation regardless of Ts&Cs to be honest as a gesture of goodwill. I really don't see how just helping me rectify the issue would have been anything other than the decent thing to do.
I am entitled to try and get my money back. Your language around suggesting I am 'unfair to a family business/small brand
' by stating I want to seek input about whether I can get a refund based on the evidence I provided to show the purchase was a mistake and was influenced by a pay per click advert is really odd and defensive. You have been very clear you don't think there is an issue here so it should be absolutely no bother to you if I seek advise to see if I could get my money back...which I am sure you are right you are covered by your Ts&Cs so I probably won't be able too. I am also entitled to leave a review based on my experience with your company.
I won't be using or regifting the voucher, thank you. Enjoy my £75 - thanks for all your help
6 octobre 2025
Avis spontané
Réponse de Cookaway
Hi Sarah,
As explained on email (+ shared screenshots), our terms are clearly stated on our website even before you make a purchase, both on our gift voucher page and on the gift voucher section on our gifting page. Also in our terms, under the discount codes and gift cards section, we clearly highlight that any issued gift cards cannot be exchanged or refunded.
You continue to insist that we are bidding on Cook's brand terms despite us confirming that we do not bid on the brand terms of any other brand except our own. In fact several brands in our industry bid on our brand terms which is a perfectly legitimate activity. The sponsored ad you would've clicked on is automatically shown by Google on searches that are relevant in the category – we don’t control or influence this in any way.
There is no misleading behaviour on our part or any attempt to redirect traffic searching for other brands to our site. We’ve made full upfront disclosure that our gift cards are non-refundable and have complied with the law and common practices for gift cards. Even John Lewis clearly states that issued gift cards cannot be refunded so we feel its unfair to target a small brand with threats of reporting us to the Advertising Standards Agency and Google and leaving a 1 star review when we've been completely transparent and open with you.
Our gift cards are valid for 12 months and we hope you can you use this to gift some delicious meals to friends and family if you're unable to use it yourself. You will see from our (over 1,500) five-star reviews, how much our customers love and enjoy our immersive world food offering guaranteed to transport you around the world from your kitchen!
Best wishes
Team Cookaway
Delicious Greek Souvlaki at home!
Delicious Greek Souvlaki at home!
I absolutely loved the Souvlaki kit from Cookaway! The ingredients were super fresh, and the flavours transported me straight to Greece. The recipe was easy to follow, and the whole experience felt like a mini getaway at home. A fun and delicious way to try something new – highly recommend!
26 septembre 2025
Avis spontané
Excellent dining experience
Food was delivered and packed with care ensuring all the goods were kept cool and fresh. Excellent quality. Everything included that we needed for our meal. Delicious recipe and enjoyed enormously. Will definitely be ordering again sometime, for ourselves and as gifts. Thank you for an excellent dining experience.
26 septembre 2025
Réponse de Cookaway
Thanks Joyce for your feedback and so glad you enjoyed our Greek Chicken Souvlaki and we can't wait to see what you cook next!
Really lovely food
Really lovely food, clear instructions. Good flavours.
Main issue was my chicken went off after 2 days - probably needed cooked straight away. Easily replaced.
7 septembre 2025
Avis spontané
Réponse de Cookaway
Hi there, thank you for taking the time to leave us a review. You’re absolutely right - our food is best cooked and enjoyed within 48 hours of receiving your box. For future orders, please don’t hesitate to reach out to our friendly customer service team with any questions about shelf life or anything else -we’re always happy to help!
Regards,
Giedre (Customer Services Executive)
The whole experience was fantastic
The whole experience was fantastic! From the way the food was packaged, to listening to the personalised playlist, to how easy the instructions were to follow. Me and my boyfriend cooked this together as a date night and it was so much fun!
12 septembre 2025
Avis spontané
Réponse de Cookaway
Dear Amy, we’re over the moon to hear that we delivered on all fronts and that your date night turned into such a fun experience!
We can’t wait to take you and your boyfriend on another culinary journey with our world food recipe kits!
Kindly,
Giedre (Customer Services Executive)
I have had nothing to do with Cookaway so why bother me!
I have had nothing to do with Cookaway. Apparently, an IT glitch now has me as a customer. I have asked to be taken off emails etc but I'm still getting them.
16 septembre 2025
Réponse de Cookaway
Hi Alun,
Sorry for the inconvenience and any confusion caused.
As explained to you, you have an account with us as you placed an order in 2022. The technical glitch was a change in the status of previously placed orders triggering a dispatch email.
Your account has now been deleted and your email removed from our database so you shouldn't receive any more emails from us.
Warm wishes,
Giedre (Customer Services Executive)
can’t fault it
Can’t fault this brand for their attention to detail - it’s such a lovely experience and the food is delicious
20 septembre 2025
Avis spontané
Réponse de Cookaway
Thank you so much for taking the time to share your wonderful review, Amy Laura-Anne. Your kind words mean the world to us, and we can’t wait to bring you more delightful experiences very soon!
Regards,
Giedre (Customer Services Executive)
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