Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Voir plus
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Lisez les avis des autres
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Voir plus
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Voir plus
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Coordonnées de contact
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Royaume-Uni
- Support@theecig.co.uk
- theecig.co.uk
3,4
Moyen
1 k avis
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Always buy my liquids from here
Always buy my liquids from here!
I buy 3 for £10 and always get a free liquid too. Brilliant service
8 janvier 2024
Great service
14 décembre 2023
Avis spontané
Crystal fresh menthol mojito vapes
Website very easy to use, fast delivery, very good product
9 décembre 2023
It is an amazing device m the oils are…
It is an amazing device m the oils are the best I have experienced I would t get them any where else so a thumbs up for the product
1 décembre 2023
Avis spontané
Very fast delivery
17 novembre 2023
Avis spontané
Great service delivery on time and…
Great service delivery on time and courier was also very helpful with getting item delivered
6 novembre 2023
Avis spontané
Didn’t turn up
Fourth order
Three previous were fine
Ordered a week ago today
Not turned up
Tried contacting no response
Not too happy
5 novembre 2023
Nifty little thing
Nifty little thing.
Works like a charm, battery life is reasonable and the juice tastes great. Can't fault it.
6 novembre 2023
Avis spontané
Always on time
20 octobre 2023
Avis spontané
Speedy delivery and good price
Speedy delivery and good price, what more could you want
25 octobre 2023
Avis spontané
Great range and price
19 octobre 2023
Avis spontané
Fantastic website easy to find…
Fantastic website easy to find everything and fast delivery!
18 septembre 2023
Just can’t find right liqud my fault…
Just can’t find right liqud my fault not yours
11 septembre 2023
Excellent product swift delivery
23 août 2023
Avis spontané
The vape didn't work
The very first vape I opened didn't work. Total waste of money. Not very impressed.
10 septembre 2023
Postage is painful
As a regular buyer I'm sad to say I won't be using this company any longer due to the length of time it takes them to fulfil orders. I actually ordered 4 boxes of coils (£24) from VampireVapes and £50 worth of vape juice from TheEcig yesterday, the coils arrived this morning via Evri after receiving notification they were coming, amazing service from them, but as yet no confirmation my juices have even been dispatched.
This happened last time too, and a few times before that when we weren't overly desperate, but now we are as we are leaving to see family on Friday, chances are they will either likely come on Friday when we're gone or later.
As a business owner myself, I know what they are doing. Simply put, all "free" deliveries by Royal Mail are held back as long as it takes them to reach a certain number of orders, they then batch process the orders to Royal Mail and receive a hefty discount on their postage. Bad practice because what they have/are saving on postage, they are losing in repeat orders. Have a word with yourselves guys, if there is one thing people hate more than anything is waiting for their deliveries, that's why Amazon are so successful, change your ways or lose your business.
****UPDATE 13/09/23****
OK, so to be fair to these guys I have now received confirmation from Royal Mail that my order will be delivered tomorrow (14/09/23), can't say for sure whether that was a result of my review here but I would doubt it, I'm raising my star rating to 3 from a 1, purely because I have had issues before with dispatch being very slow so can't say fairer than that with the star rating. Still don't know if I will be using them again though, there are other companies that offer free delivery with no minimum spend, whether they're any better remains to be seen. Anything changes I'll update :)
12 septembre 2023
Avis spontané
Quick delviery
4 septembre 2023
Avis spontané
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