TheEmailShop UK Avis 

I have colocated my servers in their Data Center in Derby. I am happy with the services they are offering.

I am happy with the services and highly recommend their email hosting plans.

I am using email hosting services from them, the support team is very cooperative.

It seems impossible to communicate with anyone at this providor. The service is so poor I have requested an EPP/ Auth code so I can transfer my domain to another providor but simply no reply. I can't access my system to view or change. The only email I received was to say my ticket had been closed but the problem had not been resolved. Absolutly useless. AVOID AT ALL COSTS
***UPDATE 20/04/24***
The Email Shop provided the EPP/Auth code but when this was sent to the new hosting company, a reply came back stating they could not complete the transfer as the domain transfer was blocked. I forwarded this information to The Email Shop but no reply at the time of writing this.

Cannot get hold of a real person to speak to, online client portal and webmail no longer work since migrating to new server. Shocking customer service

I've been using their services for some time now, and I must say I'm thoroughly impressed. From the seamless setup process to the reliable performance, they have consistently exceeded my expectations. The support team is incredibly responsive and knowledgeable, always ready to assist with any queries or issues. I highly recommend them to anyone looking for top-notch service and support!

I have a real problem on my domain, the domain is facing a serious problem from almost 3 days? and with Plesk cPanel it will kill your work, actually you are down whenever their service is down and that will occur many times in the same week.
First it went down for a day, then returned online, then went down again and so on? unfortunately, I didn't receive any kind of response from the support for many days, but the truth is I didn't used this bad, lake of support in the past.

Please "theemailshop," try to find some final and steady solve to this annoying problem you know the site is our work.

We are thrilled with the services provided by Theemailshop. The support team is incredibly cooperative and technically proficient. Their assistance has been invaluable, and we highly recommend Theemailshop for their exceptional service and support.

I've been using their shared hosting for a while, and I'm thrilled with the speed. My websites load quickly, even during peak times. I highly recommend their hosting for anyone who values speed and performance.

TheEmailShop is providing some of the best prices for hosting email I can find. Technical support were also really helpful.
However, their website performance is a bit slow, resulting in 3 attempts to pay. Some pages don't render well in MS Edge.
Prices aren't very transparent either. For example email forwarding is free for a year, but can't find how much it would be after that.

I didn't buy anything. Stop hounding me.

Never respond to complaints. Useless

See my email exchange with Technical Support at The Email shop. Also explain why I was billed twice

took over an hour to help support a password reset and your email password restrictions are nuts ! i work in IT and no way would we make it so difficult for our customers to access their service. Your servers kept blocking my IP to, I get security but you guys have taken it to the extreme. Then if i do have a problem with my password i cant reste myself as you have someone elses email as the hint and as much as the person helping me tried their best it still took over an hour to manage. Maybe you should look at CoBrowse so you can view what the user is seeing rather than me constantly having to take screen shots and send to explain what needs to happen .. really poor is the EmialShop and has been for years i just havent the incline to move and im always hopeful you'll improve one day!

Friendly tech support as I panicked while looking to setup mail aliases (forwarders). For me the unlimited forwarders (aliases) is an essential feature to help with spam control. Great, if fraught, installation experience, thanks.

I have used The Email Shop for quite a few years now and have again renewed my basi email hosting my own domain. I can't remember any outages and the Support crew resolve any issues quickly.

Smooth and simple - great web interface and control panel. A marked step up from my previous provider

I’ve asked the email shop who my domain is registered with for the Information I need to provide to my new email host and they’re support team is no longer replying to my requests. They have told me to open a ticket using my domain email which they have since cancelled so I can’t do this. Pretty poor customer service.

Does what it says on the tin. Professional company with good support when things go wrong.