Frequent outages- several times a year. Email and hosting down for a full day or two. Unforgivable when I’m trying to run a small business. Odd direct debit methods that cause over charging. Broken... Voir plus
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Lisez les avis des autres
Our business emails are frequently down and we’re told that someone has entered a password incorrectly which isn’t the case. There is a very slow or non existent response to tickets and any phone nu... Voir plus
I've been using TheEmailShop for over 10 years with almost no problems. Those problems that I've noticed and reported to customer services have been dealt with promptly and efficiently. I like the... Voir plus
Let down by poor customer services! Although they have a telephone help line, it is never answered, only giving a "all staff busy" message. Voicemails are never replied on. Online chat staff lack... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Secure Web, Email, Cloud & Server Hosting | 21 years of excellence
Coordonnées de contact
Suite 18-19 Parker House, Mansfield Rd, DE21 4SZ, Derby, Royaume-Uni
- 01332 300935
- theemailshop@theemailshop.co.uk
- theemailshop.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I'm just getting along with you in…
I'm just getting along with you in general. I now have to create a bed password everything I want to go to the site. The whole thing is notifier friendly and I want to transfer my account
The Email Shop Best Hosting Provider
The Email Shop Best Hosting Provider. Their service has been exemplary with very fast responses which are always courteous and clear. A great team providing excellent service.
The support is second to none
The support is second to none. I have had to migrate my websites from other shared hosting companies in the past due to issues and the lack of support. These guys go above and beyond to help.
I would offer 10 stars if it would allow, cannot praise them enough.
Many thanks, guys and keep up your great work.
Reseller hosting is excellent
Reseller hosting is excellent, support is technically sound and highly recommended
We purchase email hosting for the…
We purchase email hosting for the internal communication, they guide very well and the integration was very simple and straightforward
I have purchased hosting from different…
I have purchased hosting from different providers but the issue of initial response time of server didn’t resolve. Finally I have purchased Linux hosting from them and my issue resolved.
Web Chat no help and repetitive issues
I have been trying to get access to my account for over a year, but the password reset does not work and I don't receive the reset email. Web chat have been no help with this issue despite numerous attempts to fix the problem. Also have an annual issue with the security certificate expiring (for email hosting) which is rather tiresome.
Nothing works on the website
Nothing works on the website, nothing at all. Very poor for a hosting company.

Réponse de TheEmailShop UK
Difficulty getting correct help &…
Difficulty getting correct help & support for set up resulted in cancelling & going to Zen.
It appears the site is a re-seller without technical knowledge or understanding
Product (Domain Hosting) was not as described. Help desk tickets passed from 1 team member to another with no real answer other than to purchase more products. Ticket still open after 12 months. Term complete and I'm moving elsewhere. (Hence the prompt for review) It appears the site is a re-seller without technical knowledge or understanding
Keep sending me invoices for unwanted…
Keep sending me invoices for unwanted never used services and can find no way to cancel them. Very annoying

Réponse de TheEmailShop UK
Good service and responsive support team
So far fully covered with no down time…
So far fully covered with no down time for email retrieval.
Account opened about a 6 months ago and have been very pleased with support to date.
It took 11 days of my repeatedly…
It took 11 days of my repeatedly chatting/opening tickets to say what I needed before you sent the right information.
Sirs I don't do offensive words and…
Sirs I don't do offensive words and your suggestion that I might is in itself offensive.
Email accounts receiving not sending then total failure including cpanel.
Email accounts receiving not sending email, then incoming stopped too. Support said server had locked accounts due to my IP address. My public IP hadnt changed for months. It took nearly 24 hours to fix the issue by which time having been told it was fixed and wasnt I ended up changing passwords several times as it kept refusing access as it said my password wasnt authenticating. Even the control panel to administer accounts wasnt functioning correctly.
Now all sorted and on the whole when it had the same issues on previous occasions they have sorted it out very quickly. So hopefully just a one off due to staffing levels during a global pandemic.
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