TheEmailShop UK Avis 

Slow responses, still being invoices for services I cancelled months ago, waiting over a month for colocation setup

It is a very useful and stable service.

I have been trying to call The Email Shop to sort out my account and for a company so quick to sell you a service, it’s very hard for them to answer the phone once they have sold you that service.
Stil calling🤷🏿‍♂️

I couldn’t use the services I bought. They never worked even after setting them up properly

Excellent services, Very High Bandwidth and Support is awesome.

I’ve used theemailshop for years.
Any problems I’ve had, have been dealt with quickly, with excellent customer service.

I have tried many hosting companies for both Windows and Linux hosting and have always been left wanting. Finally I can relax as I have been with TheEmailShop for nearly a year and have NEVER had any issue with the hosting. It is always fast and responsive and I am not even paying as much as I have done for some of the others I have used.

Highly recommended if you want to relax and actually trust a hosting company.

Thanks chaps and chappess’s

Great Response time. They are proactive at dealing with tickets raised. Hope they'll keep it up.

Your customer services are very poor also you mislead me ,you told me that to transfere my domain to you you will not charged me a year in advanced then when i transfer all my emails and decided tpo transfer my domain you saying I must paid a year in advance already my domain expired in 2022. by paying in advance that mean my domain will expired in 2023. the point is you mislead your customer .very bad.

Updated December 2024 - I’ve been a loyal customer for years. For the most part, they have provided decent service, however a string of downtime earlier this year has caused a few of my clients to demand a move to another provider. Unfortunately I couldn’t convince my clients to continue using The Email Shop. Frustratingly the service has been fine since, but the downtime caused too many business-impacting issues for my business. Incidentally, many of these issues were reported as high-priority tickets, though the SLA was an unimpressive 48hrs (to be fair, I assume this has since been addressed, as a 48hr response wouldn’t be sustainable)

One thing that confuses me (having been with them so far for 10+ years), is that every time I phone their support line on 01332 300930, a rather surprised-sounding individual cautiously answers the phone with a simple ‘Err.. Hello?’. In the day and age of strong competition in this sector, I recommend The Email Shop should address this as it doesn’t come across as professional. It was like calling someone in the middle of the night, taking them by complete surprise!

I give 3 stars as I believe they fundamentally have good service most of the time, but urgently need to improve customer service. At the current prices charged (prices hike up after the 1st year honeymoon period), they need to really have strong customer service, for example improve telephone manner, SLA’s, downtime notifications, and please please have a manned chat system!

It’s been very apparent the likes of Hostinger simply do the ‘customer service’ part to a tee, while offering much better value for money over the long term.

We have had nothing but issues with the emailshop. Spent hours on to their customer service people and no further forward. No wonder they're cheap!!

One major contention I have had - is that I have lost service when they are updating security stuff on more than one occasion. I had no pre-warning, little apology other than a generic email (which I wouldn't have had if I hadn't logged a complaint). That said, I am probably one of their most insubstantial customers.

Otherwise they are a pretty stable service and have technical experience to any direct issues.

Their housekeeping is poor, as I have an open ticket that hasn't been resolved and it appears that over the last 18mo they were someway amalgamated by a bigger party and not showed much love to current customers.

So in short - par to the competition - worth a look.

Excellent service, competitive pricing. Recommended

I really like the guys at the Email Shop. They have great deals on their website and their customer service helped me with every question I had.

Very responsive and solved the issue very quickly

Moved here from a much bigger company and was paying for things I did not need.
Support here is OK but they rarely answer the question just saying, do this, do that and it will be OK. Which is OK but leaves you still not understanding why it happened, a little explanation would help.
Have the feeling it is run on a shoestring but to be fair they are unfailingly polite and it all appears to run OK.