Frequent outages- several times a year. Email and hosting down for a full day or two. Unforgivable when I’m trying to run a small business. Odd direct debit methods that cause over charging. Broken... Voir plus
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Lisez les avis des autres
Our business emails are frequently down and we’re told that someone has entered a password incorrectly which isn’t the case. There is a very slow or non existent response to tickets and any phone nu... Voir plus
I've been using TheEmailShop for over 10 years with almost no problems. Those problems that I've noticed and reported to customer services have been dealt with promptly and efficiently. I like the... Voir plus
Let down by poor customer services! Although they have a telephone help line, it is never answered, only giving a "all staff busy" message. Voicemails are never replied on. Online chat staff lack... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Secure Web, Email, Cloud & Server Hosting | 21 years of excellence
Coordonnées de contact
Suite 18-19 Parker House, Mansfield Rd, DE21 4SZ, Derby, Royaume-Uni
- 01332 300935
- theemailshop@theemailshop.co.uk
- theemailshop.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I like the website
I like the website ! it provides a variety of services and it is so easy to use ! they offer some real good specials from email marketing to google adwords and email marketing. All in all, the experience is so satisfying !
This is a sponsored review.
Outstanding
First of all the website is very organized and very user-friendly especially to new users on the website it is very recommendable. Second the customer services because it is very helpful and lastly the product is very nice.
"This is a sponsored Review"
Poor pre sales
Poor pre sales, tried for 2-3 weeks to get information regarding colocation, gave up after no one ever called me or emailed me back

Réponse de TheEmailShop UK
Cheap for a reason
You web pages are fail to load or are very slow. Your links lead to page not found errors. When replying to your emails they bounce. Cheap for a reason. Your own webpages and email experience is the perfect advertisement for the level of service to expect.
Billed me twice
Billed me twice. Delivered nothing. Couldn't make it up how bad they were/are.
Told me that iit was Stripes fault. Said they had no control over authorisation vs capture. Said I had to wait for an automatic refund whne it expired.
They are cheap proably because they are awful.
EDIT: If by "within minutes" you mean a day and a half later after billing me a second time, then sure.

Réponse de TheEmailShop UK
Good quality service and excellent…
Good quality service and excellent response from support when issues arise. Would recommend.
I have experienced nothing but…
I have experienced nothing but excellent customer service in setting up our account . I researched several companies for my hosting needs and am so pleased i decided to go with theemailshop
This hosting is fast and responsive…
This hosting is fast and responsive whenever i contact them and their pricing policy is simple and affordable for the webmasters with tight budget. Their tech staff is helpful for me and they are skillful and knowledgeable
The process was simple and straightforward.
the process was simple and straightforward. Text on the site was friendly and pleasant. Help was easily reachable. I was transferring a domain and particularly liked having the lock/unlock check right there, with an option to refresh in place. And I really appreciate the warning that I was running out of refresh attempts. One thing I'd suggest is to advice that it can take up to a few minutes for a recently-unlocked domain to become unlocked.
Friendly customer support
I transferred my domain and hosting from godaddy to the email shop. Everything was smooth and clear. No data loss was my amaze. support guided me and helped me throughout the process.
Well, there are few very good things here
Well, there are a few very good things here, that makes me give good rating.
1. I didint see any hidden fee, everything is pretty clear.
2. There’s a free protection app which is a big plus too.
3. I got upto 70% off.
Domain for my store
I used Theemailshop for choosing a domain name for my dropshipping store. No problems at all. As I know there are some resellers but I bought a domain directly from theemailshop as heard before that it will be easy for me to get support in the future. Hope everything will be good
I BUY MY DOMMAINE AFTER 1 HOUR AGO BUT…
I BUY MY DOMMAINE AFTER 1 HOUR AGO BUT MY DOMMAINR NOT WORK NOW

Réponse de TheEmailShop UK
I transferred my domain in April 2020, still not working
I transferred my domain in April 2020, all seemed to be going well and was waiting for the dns to be propagated.. Opened ticket after ticked explaining that the dns is not being propagated, showing them a huge amount of evidence which they obviously never even looked at. Fobbed me off time and time again. Put in a ticket in July (yes 3 months after transferring and still not propagated) to be told someone is looking into it and will get back to me. I thought I'd see how long that took, but gave up in September (with the ticket still open awaiting them). Now in the process of transferring my dns to another company that I know will care.
The pre sales help was really good and…
The pre sales help was really good and all of my questions were answered straight away
Excellent rates and prompt support team…
Excellent rates and prompt support team which helped me to select the right package for us. The checkout process is also fairly simple and straightforward.
Excellent and responsive service, Now about to gain my company business as well
Excellent and responsive service all through a warm, sunny weekend and in face of a lot of difficulty I was having extracting my existing email from the previous provider.
What a difference The Email Shop made when compared to the largely unresponsive, script-reading US-based hosting provider trying to charge me more than three times what The EmailShop were offering me...
...MUCH appreciated and thank you very much! I will now also be moving my company emails over to The Email Shop - need I say more?
Remarkably fast and helpful
I registered for the Sever Colocation…
I registered for the Sever Colocation services after visiting the data center which was purposely built and have the necessary backups in place. Excellent measures in place for keeping the clients & employees save from current covid - 19 infection.
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