TheEmailShop UK Avis 

151
TrustScore 2 sur 5

2,2

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Frequent outages- several times a year. Email and hosting down for a full day or two. Unforgivable when I’m trying to run a small business. Odd direct debit methods that cause over charging. Broken... Voir plus

Noté 1 sur 5 étoiles

Our business emails are frequently down and we’re told that someone has entered a password incorrectly which isn’t the case. There is a very slow or non existent response to tickets and any phone nu... Voir plus

Noté 5 sur 5 étoiles

I've been using TheEmailShop for over 10 years with almost no problems. Those problems that I've noticed and reported to customer services have been dealt with promptly and efficiently. I like the... Voir plus

Noté 2 sur 5 étoiles

Let down by poor customer services! Although they have a telephone help line, it is never answered, only giving a "all staff busy" message. Voicemails are never replied on. Online chat staff lack... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de service de courriel
  2. Service d'hébergement de sites web

Écrit par l'entreprise

Secure Web, Email, Cloud & Server Hosting | 21 years of excellence


Coordonnées de contact

2,2

Bas

TrustScore 2 sur 5

151 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 25 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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2,2

Tous les avis

(151)

4 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I like the website

I like the website ! it provides a variety of services and it is so easy to use ! they offer some real good specials from email marketing to google adwords and email marketing. All in all, the experience is so satisfying !
This is a sponsored review.

6 janvier 2021
Avis spontané
Noté 4 sur 5 étoiles

Outstanding

First of all the website is very organized and very user-friendly especially to new users on the website it is very recommendable. Second the customer services because it is very helpful and lastly the product is very nice.

"This is a sponsored Review"

6 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Poor pre sales

Poor pre sales, tried for 2-3 weeks to get information regarding colocation, gave up after no one ever called me or emailed me back

5 janvier 2021
Avis spontané
Noté 1 sur 5 étoiles

Asked for support and help

Asked for support and help - got none.
Completely unhelpful

3 janvier 2021
Logo de TheEmailShop UK

Réponse de TheEmailShop UK

Dear Pete,

The query is initiated around 14:15 hrs and it's being only an hour with our team is being handled by our support team while it's being only 1 hour since the generated ticket.

Your query is being handled on priority.

Thanks.


Noté 1 sur 5 étoiles

Cheap for a reason

You web pages are fail to load or are very slow. Your links lead to page not found errors. When replying to your emails they bounce. Cheap for a reason. Your own webpages and email experience is the perfect advertisement for the level of service to expect.

19 novembre 2020
Noté 1 sur 5 étoiles

Billed me twice

Billed me twice. Delivered nothing. Couldn't make it up how bad they were/are.

Told me that iit was Stripes fault. Said they had no control over authorisation vs capture. Said I had to wait for an automatic refund whne it expired.

They are cheap proably because they are awful.

EDIT: If by "within minutes" you mean a day and a half later after billing me a second time, then sure.

8 novembre 2020
Logo de TheEmailShop UK

Réponse de TheEmailShop UK

Dear Client,

We have tried to update you with the exact situation with proofs within minutes of your queries.

If something is beyond our control, we have to update the correct picture which is always beneficial.

Further, our services are backed by 45 days money back guarantee, so whatever the case may be we are always available to sort out the problem.

We are here to serve you in the best possible way and looking forward to welcome you very soon again.

Noté 5 sur 5 étoiles

This hosting is fast and responsive…

This hosting is fast and responsive whenever i contact them and their pricing policy is simple and affordable for the webmasters with tight budget. Their tech staff is helpful for me and they are skillful and knowledgeable

13 octobre 2020
Noté 5 sur 5 étoiles

The process was simple and straightforward.

the process was simple and straightforward. Text on the site was friendly and pleasant. Help was easily reachable. I was transferring a domain and particularly liked having the lock/unlock check right there, with an option to refresh in place. And I really appreciate the warning that I was running out of refresh attempts. One thing I'd suggest is to advice that it can take up to a few minutes for a recently-unlocked domain to become unlocked.

21 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Friendly customer support

I transferred my domain and hosting from godaddy to the email shop. Everything was smooth and clear. No data loss was my amaze. support guided me and helped me throughout the process.

21 septembre 2020
Avis spontané
Noté 4 sur 5 étoiles

Well, there are few very good things here

Well, there are a few very good things here, that makes me give good rating.

1. I didint see any hidden fee, everything is pretty clear.

2. There’s a free protection app which is a big plus too.

3. I got upto 70% off.

21 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Domain for my store

I used Theemailshop for choosing a domain name for my dropshipping store. No problems at all. As I know there are some resellers but I bought a domain directly from theemailshop as heard before that it will be easy for me to get support in the future. Hope everything will be good

17 septembre 2020
Avis spontané
Noté 1 sur 5 étoiles

I BUY MY DOMMAINE AFTER 1 HOUR AGO BUT…

I BUY MY DOMMAINE AFTER 1 HOUR AGO BUT MY DOMMAINR NOT WORK NOW

16 septembre 2020
Avis spontané
Logo de TheEmailShop UK

Réponse de TheEmailShop UK

Dear Client,

You haven't ordered any domain with us.

You have ordered only hosting services at 13:05 GMT and the hosting is active immediately. The Hosting details have been sent 13:15 GMT.

Thanks.

Noté 1 sur 5 étoiles

I transferred my domain in April 2020, still not working

I transferred my domain in April 2020, all seemed to be going well and was waiting for the dns to be propagated.. Opened ticket after ticked explaining that the dns is not being propagated, showing them a huge amount of evidence which they obviously never even looked at. Fobbed me off time and time again. Put in a ticket in July (yes 3 months after transferring and still not propagated) to be told someone is looking into it and will get back to me. I thought I'd see how long that took, but gave up in September (with the ticket still open awaiting them). Now in the process of transferring my dns to another company that I know will care.

16 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Excellent and responsive service, Now about to gain my company business as well

Excellent and responsive service all through a warm, sunny weekend and in face of a lot of difficulty I was having extracting my existing email from the previous provider.

What a difference The Email Shop made when compared to the largely unresponsive, script-reading US-based hosting provider trying to charge me more than three times what The EmailShop were offering me...

...MUCH appreciated and thank you very much! I will now also be moving my company emails over to The Email Shop - need I say more?

13 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

I registered for the Sever Colocation…

I registered for the Sever Colocation services after visiting the data center which was purposely built and have the necessary backups in place. Excellent measures in place for keeping the clients & employees save from current covid - 19 infection.

12 juin 2020
Avis spontané

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